Top 3295 Customer experience supervisor Jobs in Plainfield, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
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Office Manager
McCahill Painting Company —Romeoville, IL
- $60,000 - $80,000 a year
- Full-time
- Spanish
- Inventory management
- 5 years
- Health insurance
- Dental insurance
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10d
Operations Manager- Transportation (Supply Chain/Logistics) $10K Sign on Bonus
Penske Truck Leasing and Logistics —Bolingbrook, IL
- $85,600 - $115,600 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Labor Planning Manager
Wayfair —Romeoville, IL
- $100,225 - $110,913 a year
- Full-time
- Mid-level
- 3 years
- SQL
Regional Customer Experience Supervisor
DCC Propane, LLC —Lisle, IL
- From $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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Operations Manager
Crate and Barrel —Romeoville, IL
- $101,000 - $135,000 a year
- Email
- Inventory management
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Operations Manager
Amazon.com Services LLC —Romeoville, IL
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Area Manager
Amazon.com Services LLC —Romeoville, IL
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Floor Supervisor
Crate and Barrel —Romeoville, IL
- $28 - $31 an hour
- Email
- Spanish
- Mid-level
- 3 years
- Store discount
- Disability insurance
10d
Warehouse Operations Manager
Wayfair —Romeoville, IL
- $83,125 - $91,675 a year
- Full-time
- 5 years
- Military
- Administrative experience
8d
Retail Customer Service Manager
RJW Logistics Group —Romeoville, IL
- Word processing
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Retail Store Manager
PetSmart —Oswego, IL
- $67,000 - $116,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Complaint Handling Manager
Sonova —Aurora, IL
- $78,000 - $97,000 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
General Manager
Terrabis —Plainfield, IL
- $65,000 - $70,000 a year
- Urgently hiring
- Driver's License
- 21 years or older
- Bachelor's degree
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Supervisor, Operations
DSV —Aurora, IL
- $65,000 - $75,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
12d
Retail Experience Supervisor
Best Buy —Joliet, IL
- $20.39 - $31.30 an hour
- Part-time
- Mid-level
- 1 year
- Retail management
- Paid time off
- Employee discount
5d
Production Supervisor
Molex —Naperville, IL
- $85,000 - $105,000 a year
- Bilingual
- Microsoft Excel
- Pass drug screening
- Paid parental leave
- Health savings account
Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Disability insurance

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customer experience supervisor jobs near plainfield, il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

customer experience supervisor jobs in plainfield, il

National Contact Center Manager

Supervisor, Industrial Vending Support Team

Office Manager

Operations Manager- Transportation (Supply Chain/Logistics) $10K Sign on Bonus

Labor Planning Manager

Regional Customer Experience Supervisor

Operations Manager

Customer Support Supervisor

Operations Manager

Area Manager

Floor Supervisor

Warehouse Operations Manager

Retail Customer Service Manager

Retail Store Manager

Complaint Handling Manager

General Manager

Supervisor, Operations

Retail Experience Supervisor

Production Supervisor

Call Center Supervisor

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