Top 84 Guest service agent Jobs in Plainfield Il

Front Desk Agent
Fairfield Inn South Joliet —Joliet, IL
- $16.00 - $16.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
4d
Front Desk Agent - Night Shift
Comfort Inn by Choice Hotels —Romeoville, IL
- From $15 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- 401(k)
- Employee discount
Quick Apply
Guest Service Representative
Country Inns & Suites by Radisson —Romeoville, IL
- $16 - $18 an hour
- Part-time
- Bilingual
- Management
- High school diploma or GED
- Employee discount
Quick Apply
14d
Budtender
Ivy Hall —Bolingbrook, IL
- $18 - $20 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Merchandising
Quick Apply
Hotel Front Desk Agent
Hyatt House and Place Warrenville —Warrenville, IL
- From $16 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Free parking
- Paid time off
Quick Apply
7d
Agent Front Desk (Full-Time) - Hotel Indigo Naperville Riverwalk
Hotel Indigo —Naperville, IL
- $18 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Guest Service Agent
TownePlace Suites by Marriott Romeovillle —Romeoville, IL
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
Front Desk Team Members
Doubletree by Hilton Lisle/Naperville —Lisle, IL
- Weekends as needed
- Hotel
- Cleaning
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk
Hotel Indigo —Naperville, IL
- $18 an hour
- Part-time
- Sales
- Computer literacy
- Basic math
- Free parking
Night Auditor
Govinda Hospitality LLC —Bolingbrook, IL
- $16 - $17 an hour
- Nights as needed
- Spanish
- English
- Hotel
- Paid time off
- Employee discount
Quick Apply
Guest Service Representative
Extended Stay America —Naperville, IL
- $16 - $17 an hour
- Part-time
- Bilingual
- Management
- Supervising experience
- Flexible schedule
Quick Apply
Front Desk Agent
Hyatt Regency Lisle near Naperville —Lisle, IL
- $17 an hour
- Part-time
- Hotel
- Computer skills
- Ability to stand for extended periods
- Free parking
Quick Apply
Residence Inn Chicago Oak Brook - Front Desk Agent
Aimbridge Hospitality —Oak Brook, IL
- $18 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Front Desk Agent
Country Inn and Suites By Radisson —Tinley Park, IL
- $16 an hour
- Urgently hiring
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
14d
Front Desk Sales Associate
Massage Envy —Naperville, IL
- Full-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Fairfield Inn & Suites Chicago Tinley Park - Front Desk Agent
Aimbridge Hospitality —Tinley Park, IL
- $15 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Sheraton Lisle Naperville Hotel —Lisle, IL
- $17 an hour
- Holidays
- Writing skills
- Hotel
- Computer skills
Quick Apply
Front Desk Sales Associate
PCRK Group —Oswego, IL
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Chicago Marriott Naperville —Naperville, IL
- $17 an hour
- Extended hours
- Basic math
- Hotel
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
3d
Night Auditor - Part Time
Hyatt Regency Lisle near Naperville —Lisle, IL
- $19 - $20 an hour
- Part-time
- Hotel
- Computer skills
- Ability to stand for extended periods
- Free parking
Quick Apply
7d

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guest service agent jobs near plainfield il

Front Desk Agent

Fairfield Inn South Joliet -
Joliet, IL

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Job Details

Full-time
$16.00 - $16.50 an hour
4 days ago

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Fairfield Inn South Joliet

1501 Riverboat Center

Joliet, IL 60431

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. We are needing a consistant 3 p.m. to 11 p.m. agent that can also cover a 7 a.m. to 3 p.m. shift as needed.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in plainfield il

Front Desk Agent

Front Desk Agent - Night Shift

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Budtender

Hotel Front Desk Agent

Agent Front Desk (Full-Time) - Hotel Indigo Naperville Riverwalk

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Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk

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Front Desk Agent

Residence Inn Chicago Oak Brook - Front Desk Agent

Front Desk Agent

Front Desk Sales Associate

Fairfield Inn & Suites Chicago Tinley Park - Front Desk Agent

Front Desk Agent

Front Desk Sales Associate

Front Desk Agent

Night Auditor - Part Time

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