Top 443 Service manager Jobs in Plainview, Ny

Service Operations Manager
Nerds That Care —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Profit sharing
- Health savings account
Quick Apply
8d
Service Manager Foreign Brand
Confidential —New Rochelle, NY
- $150,000 - $250,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager of Learning Support Services (full-time)
The College of Westchester —White Plains, NY
- $26.44 - $28.85 an hour
- Extended hours
- Background check
- Microsoft Excel
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Assistant Supervisor - Community Habilitation & In-Home Respite Services
Mercy Drive, Inc. —Bronx, NY
- $21.60 - $23.40 an hour
- Full-time
- Bilingual
- Working with individuals with developmental disabilities
- Management
- Health insurance
- Dental insurance
Quick Apply
Route Service Technician
Achilles Corporation —Plainview, NY
- $27 - $32 an hour
- Full-time
- Driver's License
- Driving
- Military encouraged
- On-the-job training
Quick Apply
Fee for Service Children's Care Manager
Association For Mental Health And Wellness —Ronkonkoma, NY
- $30 - $42 an hour
- Part-time
- Bilingual
- Microsoft Word
- Background check
- 403(b)
- Paid sick time
Quick Apply
12d
Student Services Operations Manager (Full-time)
The College of Westchester —White Plains, NY
- $24.04 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Manager---Sign on Bonus Available
Larchmont Chrysler Jeep Dodge Ram —New Rochelle, NY
- $95,000 - $160,000 a year
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
5d
Service Manager - Heating, Ventilation, and Air Conditioning
Conair Corp —Garden City Park, NY
- Up to $150,000 a year
- Full-time
- Mid-level
- Plumbing
- Quality control
- Health insurance
- Dental insurance
Quick Apply
5d
Regional Sales/Business Development Manager - New York, New Jersey, Connecticut
Wireless Infrastructure Group —New York, NY
- $150,000 - $175,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health savings account
- Health insurance
Quick Apply
Clinical Pharmacy Manager, MTM Services
Catholic Health —Melville, NY
- $150,000 - $175,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply
7d
Food Service Supervisor
Confidential —Nassau County, NY
- $24 an hour
- Full-time
- Skilled nursing facility
- ServSafe
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Manager Emergency Services
Clinical Management Consultants —Bronx, NY
- $148,990 - $169,020 a year
- Full-time
- Nursing
- Surgery
- Pediatrics
11d
Customer Service Supervisor/Manager
Maxi Aids Inc —Farmingdale, NY
- $45,000 - $50,000 a year
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Day Program Supervisor (Disabilities Services) - Bronx
AHRC NYC —Bronx, NY
- $55,000 - $57,000 a year
- Full-time
- Management
- Master's degree
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
Automotive Service Manager
Confidential —Yonkers, NY
- $100,000 - $175,000 a year
- Weekends as needed
- Mentoring
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Risk Manager (Merchant Services)
Merrick Bank —Woodbury, NY
- $90,000 - $100,000 a year
- Full-time
- Data analysis skills
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
13d
Manager of Behavior Intervention Services
Blue Sea Educational Consulting, Inc. —Smithtown, NY
- $55,000 - $60,000 a year
- Full-time
- School experience
- Management
- Working with individuals with disabilities
- 401(k)
- Paid time off
Quick Apply
Food Service General Manager
Confidential —Queens, NY
- $90,000 - $95,000 a year
- Full-time
- School experience
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
7d
Pharmacy Manager Services
NILKANTH RX INC. —New York, NY
- $86,849 a year
- Full-time
- Sales
- Merchandising
- HIPAA
Quick Apply
7d

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service manager jobs near plainview, ny

Service Operations Manager

Nerds That Care -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
8 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

ConnectWise
Customer communication
Team leadership
Endpoint Detection and Response (EDR)
Supervising experience
Bachelor's degree
Leadership

Full Job Description

About Nerds that Care
Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We’re not a body shop — we’re a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients.

Job Summary
Nerds That Care is seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities:

Lead and manage the daily operations of the Service Operations Team
Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
Ensure team adherence to SLAs, operational standards, and service delivery expectations
Monitor ticket quality, documentation accuracy, and overall service performance
Manage team scheduling and resource allocation to maintain appropriate support coverage
Review client concerns and coordinate timely resolutions with internal departments
Coach, mentor, and develop Service Operations Team members
Conduct performance reviews, provide ongoing feedback, and support employee development
Monitor team KPIs, productivity, and service metrics
Foster accountability, collaboration, and continuous improvement across the team
Identify opportunities to improve workflows, processes, and operational efficiency
Assist in implementing and managing MSP operational tools and platforms
Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
Recommend new tools, automation opportunities, and operational improvements to leadership
Serve as a point of contact for service-related client escalations and operational concerns
Collaborate with leadership on operational planning and service strategy
Maintain strong communication with technical teams, vendors, leadership, and clients
Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
5+ years in an MSP environment
2+ years of leadership or supervisory experience
Experience coaching and developing employees
Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
Understanding of SLAs, KPIs, reporting, and quality assurance processes
Experience coordinating client onboarding and offboarding processes
Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred
Prior MSP team management experience preferred
Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off, Sick time & Holidays
Retirement Savings Options (401k)
Annual Bonuses and Profit Sharing

Join us at Nerds That Care to lead innovative service operations that make a real difference! We’re committed to empowering our team members through growth opportunities, collaborative culture, and a shared passion for technology excellence.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

MSP: 2 years (Required)
Leadership: 1 year (Required)
HaloPSA: 1 year (Preferred)
MSP management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in plainview, ny

Service Operations Manager

Service Manager Foreign Brand

Manager of Learning Support Services (full-time)

Assistant Supervisor - Community Habilitation & In-Home Respite Services

Route Service Technician

Fee for Service Children's Care Manager

Student Services Operations Manager (Full-time)

Automotive Service Manager---Sign on Bonus Available

Service Manager - Heating, Ventilation, and Air Conditioning

Regional Sales/Business Development Manager - New York, New Jersey, Connecticut

Clinical Pharmacy Manager, MTM Services

Food Service Supervisor

RN Manager Emergency Services

Customer Service Supervisor/Manager

Day Program Supervisor (Disabilities Services) - Bronx

Automotive Service Manager

Risk Manager (Merchant Services)

Manager of Behavior Intervention Services

Food Service General Manager

Pharmacy Manager Services

I want to receive the latest job alert for service manager in plainview, ny

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