Top 715 Customer service representative Jobs in Plainville, Ma

Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Verizon Associate
Confidential —Pawtucket, RI
- $850 - $1,450 a week
- Full-time
- Continuous improvement
- In-person
- Entry level
- Opportunities for advancement
Quick Apply
5d
Customer Experience Professional | Sales & Customer Support
Propane Plus Heating and Cooling —Rehoboth, MA
- $24 - $28 an hour
- Full-time
- Background check
- Mid-level
- Computer skills
- Paid training
- Health insurance
Quick Apply
1d
Call Center Representative
Rockland Trust —Brockton, MA
- $20 - $24 an hour
- Full-time
- Spanish
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health insurance
Quick Apply
Customer Service Call Center Associate
Kelly Services —Stoughton, MA
- $21 an hour
- Full-time
- Bilingual
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
4d
Member Relations Counselor
AAA Northeast —Providence, RI
- $21.50 - $24.75 an hour
- Full-time
- Remote
- Research
- Entry level
- Work from home
Quick Apply
3d
Patient Services Representative - OB/GYN- Per Diem
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Client Concierge
Eightfeet Wealth Management —North Attleboro, MA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
- Paid time off
Quick Apply
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Providence, RI
- $17 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- Office
- Wellness program
- Opportunities for advancement
Quick Apply
11d
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
5d
Customer Support Specialist
1stdibs.com —Providence, RI
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Call Center Representative
Waste Connections —Westborough, MA
- $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d
Patient Representative
Dana-Farber Cancer Institute —Attleboro, MA
- $45,000 - $50,100 a year
- Full-time
- Mid-level
- 3 years
- Administrative experience
Customer Service Representative
Pet Food Experts,LLC —Pawtucket, RI
- $22 an hour
- Monday to Friday
- Hybrid work
- Office
- High school diploma or GED
- Criminal background check
- Paid parental leave
- Paid holidays
Quick Apply
5d
Call Center Representative - Franklin
Rockland Trust —Franklin, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Practice Assistant II - Call Center
The Brigham and Women's Hospital, Inc. —Foxborough, MA
- $17.71 - $24.94 an hour
- Full-time
- Hybrid work
- Hospital
- Writing skills
- No experience needed
- Opportunities for advancement
Quick Apply
11d
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift
Bank of America —Riverside, RI
- $25.00 - $31.01 an hour
- 12 hour shift
- Computer literacy
- Research
- High school diploma or GED
5d
Warranty Claims Specialist
Carrier —Warwick, RI
- $79,000 - $158,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Paid jury duty
9d
Retail Customer Service Associate
FedEx Office —North Attleboro, MA
- $19.70 - $23.17 an hour
- Part-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
3d

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Customer Care Specialist

New England Ice Cream Corporation -
Norton, MA

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Call center experience
Computer literacy
Spreadsheets
High school diploma or GED
Typing
Associate's degree
Account management
Office phone management
Quality data entry
Customer data entry

Full Job Description

The Customer Care Specialist is responsible for managing and expediting the day-to-day requests and issues that customers may have regarding orders, asset maintenance, immediate need of product and any other support tasks. This position provides exceptional support to our customers regarding delivery issues, special projects, routing requests, inventory issues, orders, recommending products, and more. The Customer Care Specialist makes complex decisions in managing projects, manages accounts, follows up, and facilitates effective communication between departments. The goal of a Customer Care Specialist is to proactively assist and advocate for our customers while driving sales for the business. Each Specialist plays a vital role in accomplishing the daily and long-term goals of the Customer Care team.

Essential Duties and Responsibilities

Maintain excellent customer service with both external and internal customers.
Ability to remain positive, empathetic, and professional during times of customer stress.
Maintain composure under pressure and proactively handle customer and internal issues/problems with minimal supervision.
Answer a high volume of incoming calls and make outgoing calls regarding all aspects of orders and deliveries.
Take initiative to upsell product and be able to make recommendations to customers.
Follows through on all requests/orders to ensure accuracy and timely delivery.
Handle complaints, confidently provide appropriate solutions and alternatives and maintain consistent and timely follow up with customers.
Take initiative in multi-department communication and coordination, providing additional information to the routing, accounting and sales departments regarding deliveries and orders.
Compile reports and troubleshoot quantity discrepancies between stock and records.
Maintain records of customer interactions, inquiries, comments, and complaints as necessary.
Maintain strict confidentiality of sensitive financial and customer information.
Perform general office duties including handling mail, filing, photocopying, faxing, and maintaining files and records.
Ability to be proactive and anticipate the needs of the other associates.
Ability to work independently and take responsibility for accounts.
Ability to multitask work while taking high volume inbound calls and making high volume outbound calls daily.
Additional duties as assigned.

Education and Experience

High school diploma or equivalent required.
Associate degree preferred.
Minimum 3-5yrs call center experience preferred.
Account Management preferred.
Experience in a corporate setting desirable.
Sales experience preferred.
Excell and computer experience required.

Skills/Qualifications

A good understanding of basic computer skills and the ability to learn how to use proprietary software. Proficient in MS Office Programs: Excel, Outlook and Word.
Proven data entry and phone skills are required.
Ability to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail.
Strong professional and proven written, verbal, and interpersonal communication skills.
Must be able to work effectively and clearly one-on-one and in groups; must be a quick, concise writer, able to write in a direct, effective manner.
Knowledge and experience in Distribution and/or in the Ice Cream/Food industry a plus.
Ability to interact confidently and proactively with all levels and departments within the company, including coordinating with field personnel.
Ability to address customers calmly when they are stressed or upset as well as be assertive when needed.

Training Required

Self-directed and on-the-job training

Working Environment

Internal office work environment (cubical)
Extensive verbal and computer work

Physical Demands

Routinely required to sit, walk, talk, see, hear, and move about the office facilities.
Routinely required to keyboard and manipulate small and large objects.

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Associate (Preferred)

Experience:

Call Center: 3 years (Required)
Customer Service: 3 years (Preferred)
Account Management : 1 year (Preferred)
Microsoft Excel: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in plainville, ma

Customer Care Specialist

Verizon Associate

Customer Experience Professional | Sales & Customer Support

Call Center Representative

Customer Service Call Center Associate

Member Relations Counselor

Patient Services Representative - OB/GYN- Per Diem

Client Concierge

Part Time Customer Service Representative/Call Center Rep (Remote)

Customer Success Representative

Customer Support Specialist

Call Center Representative

Patient Representative

Customer Service Representative

Call Center Representative - Franklin

Practice Assistant II - Call Center

Customer Care Coordinator

Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift

Warranty Claims Specialist

Retail Customer Service Associate

I want to receive the latest job alert for customer service representative in plainville, ma

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