Top 151 Cloud analyst Jobs in Plano, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Cyber Operations Threat Exposure Management Analyst
Yoh, A Day & Zimmermann Company —McKinney, TX
- $45.50 - $65.00 an hour
- Contract
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Data Analyst
Tapcheck —Plano, TX
- Full-time
- Remote
- Mid-level
- Office
- SQL
- Health savings account
- AD&D insurance
SOC Analyst
Ericsson —Plano, TX
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid parental leave
- AD&D insurance
Data Analyst
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- SQL
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Technical Operational Analyst
PROTOCOL INFOTECH —Plano, TX
- Full-time
- Research
- Mid-level
- Contracts
- Referral program
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
2d
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
IT Security Analyst
Whitley Penn LLP —Dallas, TX
- 8 hour shift
- Hybrid work
- Azure
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Guidewire Migration Analyst
Capgemini Sogeti —Dallas, TX
- Full-time
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Paid holidays
13d
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
Oracle Cloud/Fusion Analyst
Inclusion Cloud —Dallas, TX
- Inventory management
- System design
- Research
Computer Systems Analyst
Startekk Inc —Plano, TX
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Quick Apply
Information Security Analyst
ProbablyMonsters —Dallas, TX
- $95,000 - $138,000 a year
- Full-time
- Mid-level
- Windows
- AWS
- AD&D insurance
- Paid holidays
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
13d
Business Analyst
Hitachi —Dallas, TX
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Analysis skills
13d
Omnichannel Data Optimization Analyst
GEICO —Richardson, TX
- $71,750 - $141,450 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health insurance
- Paid time off
9d
Business Systems Analyst 2
Berkshire Hathaway Homestate Companies —Plano, TX
- Hybrid work
- ERP systems
- Mid-level
- Office
- Free parking
- AD&D insurance
Quick Apply
Principal Data Analyst (Financial Services)
Capital One —Plano, TX
- Email
- Computer Science
- Mid-level
- AWS
- Health insurance
IT Service Catalog Analyst
Sonoma Consulting Inc. —Plano, TX
- Contract
- Research
- Mid-level
- Analysis skills
Quick Apply

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cloud analyst jobs near plano, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND

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Refine Your Search

cloud analyst jobs in plano, tx

Service Desk Analyst

Cyber Operations Threat Exposure Management Analyst

Data Analyst

SOC Analyst

Data Analyst

Technical Operational Analyst

Desktop Support Analyst II

Entry Level - After Hours Analyst

IT Security Analyst

Guidewire Migration Analyst

Technical Support Analyst

Oracle Cloud/Fusion Analyst

Computer Systems Analyst

Information Security Analyst

Help Desk Analyst L2

Business Analyst

Omnichannel Data Optimization Analyst

Business Systems Analyst 2

Principal Data Analyst (Financial Services)

IT Service Catalog Analyst

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