Top 753 Customer experience analyst Jobs in Plano, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Associate Analyst - Retail Fuel Pricing
Sunoco LP —Dallas, TX
- Full-time
- Marketing
- Bachelor of Science
- Office
Quick Apply
Asset & Wealth Management, PWM, Center of Excellence – NPWA Client Implementation, Wealth Management Professional - Dallas - Analyst
Goldman Sachs —Dallas, TX
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Health insurance
5d
Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
6d
Quality Assurance Analyst
LAAKHI INFORMATION TECHNOLOGIES INC —Frisco, TX
- $55 - $65 an hour
- Full-time
- Office
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
HRIS Analyst
RailPros —Irving, TX
- Full-time
- Hybrid work
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Quick Apply
Supervisor - SAP MM Business Analyst
Energy Transfer Partners —Dallas, TX
- Full-time
- Office
- 8 years
- High school diploma or GED
- Profit sharing
- Paid time off
Quick Apply
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
Data Verification Analyst
CorVel Corporation —Dallas, TX
- $13.38 - $23.42 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Data entry
- Health savings account
- Disability insurance
Quick Apply
6d
Business Analyst, Consumer Experience
Texas Capital Bank —Richardson, TX
- Full-time
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Paid holidays
Member Support Quality Analyst
SmithRx —Plano, TX
- $54,400 - $64,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid parental leave
Quick Apply
5d
Pharmacy Benefits QA Analyst
SmithRx —Plano, TX
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Supply Chain Analyst 1, Resi
Pushpay —Allen, TX
- $24.04 - $28.84 an hour
- Hybrid work
- ERP systems
- Office
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Inventory Analyst
Celestica —Richardson, TX
- Computer literacy
- Writing skills
- Mid-level
2027 IT Analyst - Entry Level
Caterpillar —Irving, TX
- $81,370 - $122,060 a year
- Full-time
- Computer Science
- Pass drug screening
- Office
- Health savings account
- Paid holidays
1d
Customer Experience, VoC Senior Analyst
Baylor Scott & White Health —Dallas, TX
- Hybrid work
- Analysis skills
- Bachelor's degree
- Senior level
- Health insurance
- Tuition reimbursement
Customer Solutions Analyst
Primo Brands —Coppell, TX
- $72,119 - $86,712 a year
- Full-time
- English
- Mid-level
- Office
- Commuter assistance
- Health savings account
Data Analyst
Tapcheck —Plano, TX
- Full-time
- Remote
- Mid-level
- Office
- SQL
- Health savings account
- AD&D insurance
Data Analyst
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- SQL
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply

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Service Desk Analyst

Global Data Consultants -
McKinney, TX

Apply Now

Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND

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Refine Your Search

customer experience analyst jobs in plano, tx

Service Desk Analyst

Associate Analyst - Retail Fuel Pricing

Asset & Wealth Management, PWM, Center of Excellence – NPWA Client Implementation, Wealth Management Professional - Dallas - Analyst

Service Desk Analyst

Quality Assurance Analyst

HRIS Analyst

Supervisor - SAP MM Business Analyst

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

Data Verification Analyst

Business Analyst, Consumer Experience

Member Support Quality Analyst

Pharmacy Benefits QA Analyst

Supply Chain Analyst 1, Resi

Inventory Analyst

2027 IT Analyst - Entry Level

Customer Experience, VoC Senior Analyst

Customer Solutions Analyst

Data Analyst

Data Analyst

I want to receive the latest job alert for customer experience analyst in plano, tx

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