Top 198 Customer support specialist Jobs in Plano, Tx

Senior Customer Relations Specialist, PSA
Collectors —Plano, TX
- $23 - $28 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Commuter assistance
- Paid holidays
Customer Support Specialist – Firearms, Thermal & Night Vision
Visir Inc. —Richardson, TX
- $49,920 - $62,400 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
CSP Engagement Specialist
Optum —Dallas, TX
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Microsoft Outlook
- Paid training
- AD&D insurance
Customer Success & Retention Specialist
Dynamic Eco Home —Richardson, TX
- $60,000 a year
- Full-time
- Mid-level
- Continuous improvement
- 2 years
- Paid holidays
- Paid time off
Quick Apply
9d
Customer Support Specialist
JobTread Software —Dallas, TX
- $65,000 - $80,000 a year
- Full-time
- Office
- Project management
- Bachelor's degree
- Travel reimbursement
- Paid training
Quick Apply
Multichannel Member Support Specialist
SmithRx —Plano, TX
- $21.00 - $21.50 an hour
- Weekends as needed
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
3d
Temporary Outbound Customer Care Specialist
American Heart Association —Dallas, TX
- $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- Typing
- Wellness program
- Paid holidays
8d
Customer Service Support Specialist (Sales Division)
Manner Polymers —McKinney, TX
- From $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
9d
Customer Operations Specialist
Delta Electronics (Americas) Ltd. —Plano, TX
- $55,000 - $76,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Health savings account
- Disability insurance
10d
Member Services Specialist
North Texas Real Estate R —Richardson, TX
- $18.00 - $19.50 an hour
- Overtime
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Success Specialist I - Dallas, TX Market
R.S. Hughes Company Inc. —Dallas-Fort Worth, TX
- $24 - $26 an hour
- Full-time
- ERP systems
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
Customer Guide Engagement Specialist
Guidehealth —Dallas, TX
- $20 - $22 an hour
- Full-time
- Remote
- HIPAA
- English
- Research
- Paid parental leave
- Disability insurance
Customer Specialist
Trane Technologies —Dallas, TX
- $44,300.00 - $89,424.99 a year
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
10d
Card Services Specialist
Texans Credit Union —Richardson, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Health insurance
Quick Apply
Customer Service Specialist
Astura Medical —Irving, TX
- $21 - $23 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Contact Center Specialist
SusieCakes —Dallas, TX
- $18.50 - $20.00 an hour
- Full-time
- Bakery
- Fair chance
- In-person
- Health insurance
- Dental insurance
Quick Apply
Specialist, Customer Care Resolutions
Synapse Health —Irving, TX
- $21 - $25 an hour
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
10d
Member Solutions Specialist I (Call Center)
Neighborhood Credit Union —Dallas, TX
- $23 - $24 an hour
- Full-time
- Research
- High school diploma or GED
- Computer skills
Quick Apply
9d
Patient Access Specialist
Access Healthcare Services —Dallas, TX
- Full-time
- Remote
- Computer skills
- 1 year
- Communication skills
Quick Apply
Account Specialist
SmithRx —Plano, TX
- Remote
- Microsoft Excel
- Mid-level
- 2 years
- Commuter assistance
- Paid parental leave
Quick Apply

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Senior Customer Relations Specialist, PSA

Collectors -
Plano, TX

Apply Now

Job Details

Full-time
$23 - $28 an hour

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Computer operation
Google Workspace
Phone communication
Computer literacy
High school diploma or GED
Computer skills
Productivity software

Full Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for Senior Customer Relations Specialists to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 3 years of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills.

You’ll report to the Assistant Manager, Customer Relations and work full-time onsite from our Plano, TX office.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Who You Are:

High school diploma or equivalent; college degree preferred
You will have at least 3 years or more of relevant customer relations experience
You will have strong problem-solving skills
You will have excellent communication skills
You will have excellent listening skills and an empathetic voice and manner
Organized, detail oriented, and possess strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Keep emotions under control, remain open to ideas and try new things

Physical Requirements:

Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is $23 - $28. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.

Apply Now

Refine Your Search

customer support specialist jobs in plano, tx

Senior Customer Relations Specialist, PSA

Customer Support Specialist – Firearms, Thermal & Night Vision

CSP Engagement Specialist

Customer Success & Retention Specialist

Customer Support Specialist

Multichannel Member Support Specialist

Temporary Outbound Customer Care Specialist

Customer Service Support Specialist (Sales Division)

Customer Operations Specialist

Member Services Specialist

Customer Success Specialist I - Dallas, TX Market

Customer Guide Engagement Specialist

Customer Specialist

Card Services Specialist

Customer Service Specialist

Contact Center Specialist

Specialist, Customer Care Resolutions

Member Solutions Specialist I (Call Center)

Patient Access Specialist

Account Specialist

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