Top 1091 Director of customer experience Jobs in Plano, Tx

Director of Operations
RR Living —Dallas, TX
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Director, Conferences (Customer Excellence & Experience)
Gartner —Irving, TX
- $107,000 - $161,000 a year
- Email
- Hybrid work
- Residential
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Director of Front Office
Omni Hotels & Resorts —Frisco, TX
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Supervising experience
Quick Apply
Director of Customer Growth & Success
Givelify —Dallas, TX
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid time off
Director, Customer Care Center
Mini Mall US Storage Properties —Plano, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- 401(k) matching
Quick Apply
Director of Customer Support
LeadsOnline —Plano, TX
- Full-time
- PMP
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Director of Customer Success Operations
Securly —Dallas, TX
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
12d
Senior Director, Head of Associate Relations
GEICO —Richardson, TX
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Director of Customer Success
LeadsOnline —Plano, TX
- Full-time
- 5 years
- Military
- Office
- Health savings account
- Disability insurance
Quick Apply
Director of Campus Operations
Galen College of Nursing —Richardson, TX
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Director of Hotel Operations ("Director de Operaciones")
Renaissance Saint Elm Dallas Downtown —Dallas, TX
- Full-time
- Computer literacy
- Writing skills
- Basic math
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Director, Customer Success / Account Management
Focus —Dallas, TX
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Analysis skills
- Relocation assistance
Quick Apply
Senior Community Director
Hilltop Residential —Dallas, TX
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
Senior Director, Multifamily
Cushman & Wakefield —Frisco, TX
- $153,000 - $180,000 a year
- Full-time
- 5 years
- Office
- Real Estate License
- Health savings account
- Disability insurance
Quick Apply
5d
Director of Customer Excellence
Bimbo Bakeries USA —Irving, TX
- $151,300 - $211,800 a year
- 7 years
- Analysis skills
- Presentation skills
- Paid time off
- 401(k) matching
5d
Senior Director, Servicing Operations
Mission Lane —Dallas, TX
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Director of Membership & Loyalty Strategy
PopStroke —Plano, TX
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Senior level
Quick Apply
Director of Parks and Recreation
City of University Park —Dallas, TX
- Full-time
- Background check
- Pass drug screening
- Maintenance
- Wellness program
- Health savings account
Director of Training
151 Coffee —Irving, TX
- Full-time
- 7 years
- No education required
- Continuous improvement
Quick Apply
Director of Training and Support
Capodice & Associates —Dallas, TX
- Full-time
- 5 years
- Travel
- Senior level
Quick Apply

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Director of Operations

RR Living -
Dallas, TX

Quick Apply

Job Details

Full-time
$100,000 - $125,000 a year

Qualifications

Employee relationship building
High school diploma or GED
Property management company experience

Full Job Description

Director Of Operations

Our mantra is simple - love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The Director of Operations is a key leadership position responsible for growing a team of people who will effectively execute the company’s business strategy. Operational leaders are empowered to drive the financial success of multi-million-dollar communities and assets within a defined portfolio/region while providing strategic leadership, management oversight and accountability for several areas of performance including property operations, portfolio financial results, compliance, talent acquisition, team member development, customer and resident satisfaction, asset preservation, service, facilities & expense control. You ensure that established business strategy and financial performance targets are achieved or exceeded.

Responsibilities

You and your community teams are expected to drive operational improvement including increasing physical and economic occupancy at the communities assigned to you. This will be accomplished through hiring and developing a stable well-trained team of professionals who understand the RR Living Core Values and drive excellence at the community and with resident satisfaction.
You are expected to achieve Budgeted Income, Expenses and CNOI every month, quarter, and year on the assets you are responsible for.
Proactively recognize trends and market conditions that may impact property performance. Become an expert on the markets you are in, know your competition and how those communities align with our community.
Using strategy and experience, successfully lead through economic downturns to ensure the assets under your direction are leading the market in performance and proforma budget achievement.
Achieve and maintain delinquency at less than 2% on stabilized assets. On assigned assets above 2%, goal percentages will be developed during your first 30 days of employment, to outline tiered expectations to ultimately achieve the 2% or better goal on each asset within 90 days.
Achieve portfolio and proforma occupancy goals and maintaining a 95% or above occupancy
Grow rental rate and income in accordance with ownership business strategies and assigned budget, and at a minimum striving to achieve 2% more than market average.
Build a team of direct reports and community team members that understand the importance of executing an exemplary resident experience, receiving excellent and respectful service every day.
Ensure your portfolio pays attention to the details, including curb appeal, a safe and enjoyable community atmosphere, well maintained amenities, and rental homes where residents are proud to have family and friends visit.
Ensure communities are well-maintained physically, including make-readies, preventive maintenance, and the completion of service requests within 48 hours of submission.
Ensure communities in your portfolio achieve net move-in goals, retention and rate expectations and administrative reporting that is on time and accurate.
Hire, train, mentor and develop future leaders and community team members. Proactively manage underperformers by training them, developing them and respectfully off boarding those who are not performing.
Frequently conduct physical property walks, including the inspection of all grounds, community spaces such as hallways, breezeways, vacant apartment homes, clubhouses, shops, amenity areas, entrance and exit areas and community offices to ensure cleanliness, condition and that all areas are in good working order.
Quickly learn how to navigate and use the computer software programs utilized by the company including Real Page One Site, On-Site, AppFolio, Knock, Buzz, Apartment IQ Rentable, and more.
Maintain ethical, professional, respectful, and courteous relationships with residents, teammates, and other customers. Follow all local, federal, and state regulations including Fair Housing Guidelines
Act as an Ambassador of RR Living building relationships in the surrounding neighborhoods and community, and in our RR Giving Impact Initiatives.
Ask questions, think strategically and lead your team with a Founder’s Mentality while being an integral and key part of the property management leadership team.

RR Living's Core Values

Be Your Best. Do Your Best.

We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.

Honesty, Integrity, and an Unwavering Commitment to Excellence:

Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed - creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners &; owners. Simply put, we Care.

Empowered Associates, Obsessively Purpose-Driven and Stronger Together:

Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.

The Magic is in the Details:

Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.

Passion and Care Defines Our Team:

Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.

Minimum 2 years of related property management in regional role experience.
Proven successful oversight of multiple locations with a minimum of four direct reports.
Experience with RealPage/OneSite preferred.
Requires 50% - 75% travel.
Knowledge of Realpage/ Onesite experience preferred.
College degree preferred; high school diploma required
Experience working with value-add or renovation of properties
Certified Property Manager (CPM) Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) appreciated
Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, draw valid conclusions, decision making, and initiate appropriate courses of action
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
Working understanding of OSHA laws and regulations and MSDS requirements.
Comply with expectations as demonstrated in the RR Living Employee Handbook.

Quick Apply

Refine Your Search

director of customer experience jobs in plano, tx

Director of Operations

Director, Conferences (Customer Excellence & Experience)

Director of Front Office

Director of Customer Growth & Success

Director, Customer Care Center

Director of Customer Support

Director of Customer Success Operations

Senior Director, Head of Associate Relations

Director of Customer Success

Director of Campus Operations

Director of Hotel Operations ("Director de Operaciones")

Director, Customer Success / Account Management

Senior Community Director

Senior Director, Multifamily

Director of Customer Excellence

Senior Director, Servicing Operations

Director of Membership & Loyalty Strategy

Director of Parks and Recreation

Director of Training

Director of Training and Support

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