Top 325 Lead support engineer Jobs in Plano, Tx

Lead Support Engineer
Hill & Wilkinson General Contractors —Richardson, TX
- On call
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Lead AWS Security Engineer
State Farm —Richardson, TX
- $107,000 - $163,000 a year
- Full-time
- Hybrid work
- 6 years
- Research
- Office
- Paid holidays
- Health insurance
2d
Lead Site Reliability Engineer
JPMorganChase —Plano, TX
- $152,000 - $215,000 a year
- Full-time
- 5 years
- System design
- Mentoring
- Health insurance
- Tuition reimbursement
1d
Lead Data Engineer
Capital One —Plano, TX
- Email
- Azure
- Java
- Bachelor's degree
- Health insurance
Lead Engineer (Azure)
Aprio —Dallas, TX
- $98,900 - $132,800 a year
- Full-time
- Remote
- 7 years
- Azure
- Bachelor's degree
- Profit sharing
- Wellness program
7d
Lead DevOps Engineer (contract)
Hilton —Dallas, TX
- $60 - $72 an hour
- Contract
- Hybrid work
- Office
- 3 years
- JavaScript
8d
Lead Engineer (AWS)
Aprio —Dallas, TX
- $98,900 - $132,800 a year
- Full-time
- Remote
- 7 years
- AWS
- Bachelor's degree
- Profit sharing
- Wellness program
8d
Lead Research Engineer
Calabria Group —Frisco, TX
- $127,400 - $236,600 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Health savings account
Lead Software Engineer - Cloud AWS Resiliency
JPMorganChase —Plano, TX
- Full-time
- 5 years
- System design
- Mentoring
- Health insurance
- Tuition reimbursement
Technology Support Lead - VMWare
JPMorganChase —Plano, TX
- Full-time
- 5 years
- JavaScript
- Senior level
- Health insurance
- Tuition reimbursement
Lead Data Platform Engineer (AWS)
JPMorganChase —Plano, TX
- Full-time
- 5 years
- System design
- Java
- Health insurance
- Tuition reimbursement
Consulting Engineering Technical Leader (Remote)
Cisco Systems —Richardson, TX
- $142,900 - $253,200 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Lead Software Engineer, Back End
Capital One —Plano, TX
- Email
- Azure
- Java
- Master's degree
- Health insurance
9d
Technical Lead
Toyota —Plano, TX
- System design
- 11+ years
- SQL
- Health savings account
- Paid holidays
Lead Software Engineer - Salesforce
JPMorganChase —Plano, TX
- Full-time
- System design
- 8 years
- Senior level
- Health insurance
- Tuition reimbursement
Senior Lead Data Engineer (Enterprise Platforms Technology)
Information Technology Senior Management Forum —Plano, TX
- $209,000 - $262,400 a year
- Email
- Azure
- Java
- Master's degree
- Health insurance
Senior Lead Software Engineer, Fullstack (Typescript/Nodejs/Python)
Capital One —Plano, TX
- Email
- Azure
- Java
- Master's degree
- Health insurance
Sr Lead Security Engineer
JPMorganChase —Plano, TX
- $171,000 - $260,000 a year
- Full-time
- 5 years
- System design
- Java
- Health insurance
- Tuition reimbursement
Water Modeling & Planning Squad Leader
Garver —Frisco, TX
- Call employer
- Supervising experience
- Bachelor's degree
- Mentoring
- Wellness program
Quick Apply
Lead Substation Physical Engineer - REMOTE
ICF —Dallas, TX
- $119,323 - $202,850 a year
- Full-time
- Remote
- Microsoft Excel
- Engineering
- 8 years
- Employee stock purchase plan
- Tuition reimbursement

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Lead Support Engineer

Hill & Wilkinson General Contractors -
Richardson, TX

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Desktop computer repair
Managing technical support teams
Customer communication
Network troubleshooting
Mobile device support
Wireless networking
Managing teams in a customer support role
Laptop (troubleshooting support)
Microsoft Exchange
Windows
Printer (troubleshooting support)
Microsoft Office
Wireless communication system operation
Computer hardware
Desktop (troubleshooting support)
Remote access management
Computer management
Remote access software
Azure AD
Customer support ticket management
Desktop applications
Mobile device management
Technical customer support for office equipment
VPN management
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

What began in 1968 as a small venture has evolved into something far greater than we could have imagined. Our roots are humble, but our growth has been shaped by bold ideas, hard-earned lessons, and an unwavering belief in the power of people. We don’t just honor our past, we build on it every day, inspired by the legacy behind us and the possibilities ahead.

At Hill & Wilkinson, we believe great companies are built by great teams. That’s why we’re always looking for driven, curious, and value-aligned individuals to help shape what’s next. If that sounds like you, we’d love to hear your story.

Members of Hill & Wilkinson Benefits Program have access to the following benefits:

Health
Dental
Basic life insurance
Short‐term disability (Exempt Employees Only)
Long‐term disability (Exempt Employees Only)
401(k) retirement plan
College 529 plan
Paid Holidays
Paid Vacations

Role: Lead Support Engineer

Position Summary

The Lead Support Engineer provides Tier I and Tier II technical support to all company employees and clients, ensuring that computer, mobile device, and technology-related issues are resolved promptly and effectively. This role serves as a technical leader within the support team, mentoring Support Engineers, promoting best practices, and helping team members develop their technical skills and overall effectiveness. The Lead Support Engineer is responsible for delivering exceptional customer service, maintaining high support standards, and contributing to the continuous improvement of IT support processes and procedures.

In addition to providing direct technical support, the Lead Support Engineer acts as a point of escalation for complex issues, assists with operational planning, and partners with IT leadership to improve service delivery, system reliability, and end-user experience.

Key Responsibilities

Provide Tier I and Tier II technical support for hardware, software, network, mobile device, and application-related issues.
Ensure timely resolution of support requests and escalate issues when appropriate.
Mentor and coach Support Engineers to enhance technical knowledge and customer service skills.
Assist in developing and documenting support processes, procedures, and knowledge base articles.
Monitor support ticket queues and help prioritize workloads to meet service level expectations.
Collaborate with other IT teams to resolve complex technical issues.
Support onboarding, training, and professional development initiatives for support staff.
Maintain a high level of customer satisfaction through effective communication and problem resolution.
Serve as the primary escalation point for advanced technical issues that cannot be resolved by frontline support staff.
Lead troubleshooting efforts for recurring or high-impact incidents and identify root causes.
Assist with scheduling, workload balancing, and daily operational coordination of the support team.
Monitor service metrics and identify opportunities to improve response times, resolution rates, and customer satisfaction.
Ensure support activities comply with company security policies, standards, and regulatory requirements.
Participate in system deployments, upgrades, migrations, and technology rollouts by providing end-user support and technical guidance.
Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
Manage user accounts, permissions, and access requests in accordance with established security practices.
Coordinate with vendors and third-party support providers when necessary to resolve technical issues.
Participate in after-hours support or on-call rotations as required.
Recommend improvements to support tools, workflows, automation, and documentation to increase team efficiency.
Foster a collaborative, customer-focused team environment while promoting accountability and continuous learning.

Required Qualifications

Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Five or more years of experience in IT help desk, desktop support, or technical support roles.
Two or more years of experience providing technical leadership, mentoring, or team coordination.
Strong knowledge of Windows operating systems and Microsoft 365 applications.
Experience supporting Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and endpoint management solutions.
Experience troubleshooting hardware, software, networking, VPN connectivity, printers, and mobile devices.
Working knowledge of TCP/IP networking, DNS, DHCP, wireless networking, and remote access technologies.
Experience with IT service management (ITSM) platforms and ticketing systems.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional customer service.

Preferred Qualifications

Experience supporting cloud-based environments and SaaS applications.
Experience with Microsoft Intune, Autopilot, or other endpoint management platforms.
Familiarity with scripting or automation using PowerShell.
Experience working within ITIL-based service management practices.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, or ITIL Foundation are preferred.

Key Competencies

Technical leadership
Customer service excellence
Coaching and mentoring
Critical thinking and problem solving
Communication and interpersonal skills
Time management and prioritization
Process improvement
Team collaboration
Accountability and ownership
Adaptability and continuous learning

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.
Ability to lift and move computer equipment weighing up to 50 pounds.
Occasional travel between company locations (Richardson, Fort Worth, Temple & Austin) may be required.
In-Office environment with occasional work in server rooms or equipment closets.

Apply Now

Refine Your Search

lead support engineer jobs in plano, tx

Lead Support Engineer

Lead AWS Security Engineer

Lead Site Reliability Engineer

Lead Data Engineer

Lead Engineer (Azure)

Lead DevOps Engineer (contract)

Lead Engineer (AWS)

Lead Research Engineer

Lead Software Engineer - Cloud AWS Resiliency

Technology Support Lead - VMWare

Lead Data Platform Engineer (AWS)

Consulting Engineering Technical Leader (Remote)

Lead Software Engineer, Back End

Technical Lead

Lead Software Engineer - Salesforce

Senior Lead Data Engineer (Enterprise Platforms Technology)

Senior Lead Software Engineer, Fullstack (Typescript/Nodejs/Python)

Sr Lead Security Engineer

Water Modeling & Planning Squad Leader

Lead Substation Physical Engineer - REMOTE

I want to receive the latest job alert for lead support engineer in plano, tx

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