Top 71 Mortgage manager Jobs in Plano, Tx

Mortgage Collections Manager
BSI Financial Services —Irving, TX
- Full-time
- 5 years
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
Mortgage Servicing Compliance Program Manager
Cornerstone Capital Bank, SSB —Plano, TX
- Remote
- 5 years
- Research
- Office
- Paid parental leave
- Health savings account
4d
Team Manager
Figure Lending —Dallas, TX
- $77,400 - $86,000 a year
- Hybrid work
- Mid-level
- Residential
- US work authorization
- Continuing education credits
- Commuter assistance
Quick Apply
10d
AVP, Mortgage Operations Manager
Fay Servicing, LLC —Farmers Branch, TX
- Hybrid work
- Microsoft Word
- 5 years
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Manager – Mortgage Operations- Remote, Dallas, TX
Cognizant —Plano, TX
- $80,000 - $115,000 a year
- Full-time
- Office
- Microsoft Office
- Finance
- Paid parental leave
- Employee stock purchase plan
6d
Sr Manager Default Operations
BSI Financial Services —Irving, TX
- 3 years
- Analysis skills
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
6d
Sr Client Success Mgr- Mortgage Solutions
Cotality —Dallas, TX
- $80,005 - $100,006 a year
- Full-time
- Sales
- Office
- Business development
- Paid parental leave
- Paid holidays
General Manager – Mortgage Operations - Remote, Dallas, TX
Cognizant —Plano, TX
- $140,000 - $165,000 a year
- Full-time
- 11+ years
- Office
- Microsoft Office
- Paid parental leave
- Employee stock purchase plan
6d
Manager- Mortgage Licensing
Newrez —Coppell, TX
- Full-time
- 6 years
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Senior Manager, Home Mortgage Loss Mitigation
Citizens Financial Group —Irving, TX
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Senior Manager Compliance Systems - Originations
Newrez —Coppell, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Health savings account
4d
AWM | Private Bank | Mortgage Transaction Manager | Associate - Dallas
Goldman Sachs —Dallas, TX
- Full-time
- Mid-level
- Office
- Residential
- Disability insurance
- Health insurance
Home Loans Quality Assurance Team Manager- Vice President
Morgan Stanley —Dallas, TX
- $110,000 - $190,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
11d
Senior Asset Manager, Special Assets (Distressed Multifamily Loans)
The Community Preservation Corporation —Dallas, TX
- $95,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Finance
- Bachelor's degree
- Paid jury duty
- Commuter assistance
Closing and Funding Manager - Green Brick Mortgage
Green Brick Partners —Plano, TX
- 8 hour shift
- Ability to walk for extended periods
- 5 years
- Office
- Health insurance
- Dental insurance
Customer Onboarding Manager SR
Sagent —Dallas, TX
- Full-time
- Microsoft Access
- Computer Science
- Engineering
- Health insurance
- Tuition reimbursement
7d
SVP, Operations Unit Manager
AmeriHome Mortgage —Dallas, TX
- Full-time
- 7 years
- Sales
- Writing skills
- Wellness program
- Health insurance
Manager - Root Cause
Newrez —Coppell, TX
- Overtime
- 6 years
- Salesforce
- English
- Paid parental leave
- Health savings account
6d
Doc to Data and Corporate Advance Reconciliation Manager
Selene Finance LP —Dallas, TX
- Full-time
- Research
- Office
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Supervisor, Homeowner Advocacy Analytics- Servicing
Newrez —Coppell, TX
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Paid parental leave
- Health savings account
14d

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mortgage manager jobs near plano, tx

Mortgage Collections Manager

BSI Financial Services -
Irving, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Mortgage debt collection accounts
Productivity software
Delegation

Full Job Description

Summary/Objective

The Collections Manager will be responsible for leading and managing an agency (FNMA, FHLMC, GNMA, PLS) mortgage servicing collections team focused on the recovery of early-stage and late-stage delinquent accounts. The manager will be responsible for effectively developing campaigns across all stages of delinquency and ensuring the team is trained to qualify customers for loss mitigation retention and liquidation options to include repayment plans, forbearances, loan modifications, partial claims, and short sales. The Manager will assist with setting team goals, updating progress, tracking spreadsheets, communicating with Clients, and providing feedback to the Collections Specialists. The Manager will assist with escalated calls, process development, as well as agent training and development.

Qualifications

Experience with developing and implementing an omni-channel collections strategy that maximizes capacity and contact to include Text, Email, IVR, and Chat
Deep understanding of default residential mortgage servicing
5+ years of experience managing residential mortgage collections teams including identifying options for retention and liquidation across all Agency Investors, required
3+ years of experience with Sagent Mortgage Loan Servicing system, required
Demonstrated Knowledge in establishing call campaigns across various stages of delinquency to include agency segmentation based on call requirements and loan status
Ability to analyze and review large data sets, write basic SQL queries, and identify opportunities to improve collections strategy and performance metrics
Understanding of call center regulatory compliance requirements including but not limited to FDCPA, TCPA, Agency, State, and Federal regulations
Experienced working with cloud- based telephony platforms such as Five9
Exceptional time management skillset with ability to manage daily operational performance with strategic priorities
Strong problem solving and business solutioning
Great motivator, with strong conflict resolution skills
Proficiency in Microsoft Office suite to include Excel, Word, and Powerpoint
Customer Communication -Handle escalated calls in a professional manner while keeping and improving customer relations
Monitor reports to ensure Collections Specialists are meeting goals
Responsible for delegating duties to Collections Specialists
Provide timely follow up on Collection Specialist’s work expectations
Follow up with team on training requirements to ensure ongoing education
Payroll processes-Approve Time off requests & ensure timesheets are accurate
Calculate Monthly incentives using goals and real time data provided monthly
Responsible for coaching and agent development
Live call monitoring to ensure quality standards of BSI are being met
Responsible for meeting legal requirements and following internal policies
Respond to emails in a timely professional manner
Adhere to federal and state debt collection laws and regulations
Assist the SVP in various areas concerning personnel issues, caseload evaluations, special projects, and research complaints

Competencies/Skills

Customer/Client Focus- must possess excellent Active Listening skills and promote positive borrower experience
Problem Solving/Critical thinking skills
Time Management-Ability to multitask in fast paced environment
Clear and Concise professional communication- Written and Verbal, Resilient with Impolite clients
Outstanding phone etiquette
Teamwork Orientation- but ability to work successfully on own initiative
Proficient Computer skills
Strong Typing skills
Strong organizational skills
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt
collection practices
Negotiating skills
Patience and stress management
Adaptable to change
Strong Work Ethic
Strong leadership skills and ability to motivate others

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, printer, and photocopiers. Ability to sit for extended periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. In addition to one Saturday per month 8:00 am- 12:00 pm. Additional working hours may be required based on company needs.

Education and Experience

High school diploma or equivalent required
1-year minimum of Leadership/Management experience
Knowledge of Microsoft Office and Google applications required
Customer service experience, preferred
Prior experience in debt collection preferred
Mortgage banking experience, preferred
Telecommunication experience, preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What’s in it for you?

Competitive compensation and full benefits package include medical, dental, and vision.
100% company-paid life insurance and disability coverage!
401K with company matching!
17 days PTO (increases with tenure) and 9 company paid holidays!
Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Quick Apply

Refine Your Search

mortgage manager jobs in plano, tx

Mortgage Collections Manager

Mortgage Servicing Compliance Program Manager

Team Manager

AVP, Mortgage Operations Manager

Manager – Mortgage Operations- Remote, Dallas, TX

Sr Manager Default Operations

Sr Client Success Mgr- Mortgage Solutions

General Manager – Mortgage Operations - Remote, Dallas, TX

Manager- Mortgage Licensing

Senior Manager, Home Mortgage Loss Mitigation

Senior Manager Compliance Systems - Originations

AWM | Private Bank | Mortgage Transaction Manager | Associate - Dallas

Home Loans Quality Assurance Team Manager- Vice President

Senior Asset Manager, Special Assets (Distressed Multifamily Loans)

Closing and Funding Manager - Green Brick Mortgage

Customer Onboarding Manager SR

SVP, Operations Unit Manager

Manager - Root Cause

Doc to Data and Corporate Advance Reconciliation Manager

Supervisor, Homeowner Advocacy Analytics- Servicing

I want to receive the latest job alert for mortgage manager in plano, tx

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