Top 51 Phone banker Jobs in Plano, Tx

Consumer Counselor - Mortgage Collections
Citizens Financial Group —Irving, TX
- Full-time
- Hybrid work
- Background check
- Math
- Criminal background check
- Employee stock purchase plan
- Health insurance
Personal Banker II
BOK Financial —Allen, TX
- Word processing
- Basic math
- Mid-level
- On-the-job training
Relationship Banker I - Plano Branch
Regions —Plano, TX
- $41,581.16 - $49,224.00 a year
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Office
- Health savings account
- Health insurance
10d
Client Service Associate - Non-Registered
Stifel —Frisco, TX
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Personal Banker II
Frost Bank —Dallas, TX
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Entry Level Insurance Sales Agent - Hybrid Remote (TX)
Bankers Life —Dallas, TX
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Wealth Management Trainee (TX)
Bankers Life —Dallas, TX
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Relationship Banker II (Windsong Ranch Branch)
Regions —Frisco, TX
- $48,426.21 - $57,918.00 a year
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Teller/New Accounts Representative
Guaranty Bank & Trust —Addison, TX
- Extended hours
- Office
- High school diploma or GED
- Travel
- Profit sharing
- Health savings account
Financial Relationship Consultant
Texas Capital Bank —Dallas, TX
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Wellness program
- Paid holidays
Client Service Associate
JPMorganChase —Plano, TX
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
2d
Universal Banker
Sunflower Bank NA —Plano, TX
- Online Application
- Office
- High school diploma or GED
- Computer skills
- Paid holidays
- Dental insurance
Quick Apply
2d
Personal Banker - Frisco, TX
Texas Regional Bank —Frisco, TX
- Office
- High school diploma or GED
- Analysis skills
Personal Banker - Dallas, TX
Texas Regional Bank —Dallas, TX
- Office
- High school diploma or GED
- Analysis skills
Universal Banker I
Metro City Bank —Carrollton, TX
- Bilingual
- Writing skills
- Office
Loan Assistant Supervisor
First United Bank & Trust —Plano, TX
- Email
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Retail Compliance and QC Analyst
Origin Bank —Dallas, TX
- Full-time
- Mid-level
- Office
- Ability to lift 25 pounds
Relationship Banker - Dallas Metro Market - Dallas, TX
JPMorganChase —Dallas, TX
- Weekends as needed
- Military
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
3d
Personal Banker
SkyOne Federal Credit Union —Lewisville, TX
- $24 - $29 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Relationship Banker-Walnut Hill and Skillman, Dallas, TX
JPMorganChase —Dallas, TX
- Weekends as needed
- Military
- Office
- High school diploma or GED
- Health insurance
- Tuition reimbursement
10d

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phone banker jobs near plano, tx

Consumer Counselor - Mortgage Collections

Citizens Financial Group
Irving, TX

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Job Details

Full-time

Benefits

Internal mobility program
Employee stock purchase plan
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Math
Telephone systems
Typing
Quality data entry
Customer data entry

Full Job Description

Description

Location: Irving, TX

Company: Citizens Bank

Job Type: Full-Time

Are you looking to jumpstart your career in banking? Do you enjoy helping customers navigate financial challenges while making a tangible impact? Are you energized by fast-paced, ever-changing environments? If so, our Consumer Counselor – Mortgage Collections role may be the perfect fit for you!

At Citizens, we believe our colleagues are our greatest asset. That’s why we are committed to fostering an engaged and supportive workforce. We’re looking for motivated individuals with a positive attitude, strong problem-solving skills, and a passion for helping others. Our Consumer Counselors receive comprehensive training and ongoing support to grow their careers while making a lasting impact.

What You Can Expect in This Role:

Customer-Centric Approach: Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship.

Problem-Solving Focus: Offer a wide range of assistance options to meet each customer’s needs and provide suitable repayment solutions.

Extensive Training: Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios.

Dedicated Support: Work closely with leaders and peers who are committed to helping you succeed.

Collaborative Culture: Join a team that values teamwork, growth, and career development.

Job Satisfaction: Take pride in producing high-quality work that makes a difference.

Key Responsibilities:

Review account status, provide updates to customers, and request additional information as needed during inbound and outbound calls.

Collect payments on predefined accounts through problem resolution, servicing, and negotiation techniques.

Evaluate customer financials to determine best resolution based on their capabilities.

Professionally negotiate payments across all levels of delinquency within one line of business.

Ensure compliance with policies, procedures, and regulatory requirements regarding customer information and security.

Accurately document actions and maintain operational reporting standards.

Meet operational goals, quality metrics, and productivity benchmarks.

Adhere to schedules and maintain consistent communication with customers and colleagues.

What Makes a Successful Consumer Counselor?

The positive energy and confidence you bring each day will help you build trust with customers and identify suitable repayment solutions. Success in this role requires meeting service and quality standards while maintaining open, professional communication with customers and colleagues.

Basic Qualifications:

Strong oral communication, counseling, and persuasion skills.

Excellent data entry and typing skills.

Aptitude for math and problem-solving.

Familiarity with digital phone systems.

Ability to make independent decisions and exercise sound judgment.

Strong organizational skills and ability to perform in a production-driven environment.

Flexibility to adapt to evolving business needs with a positive attitude.

Preferred Qualifications:

Prior experience in mortgage collections or loss mitigation.

Knowledge of Fair Debt Collection Practices and mortgage regulations.

Experience with MSP/Black Knight systems.

Proficiency in Microsoft Excel and Word.

What We Offer:

Competitive Salary

Exceptional Benefits Package: Medical, dental, and generous paid time off.

Career Growth Opportunities: Build a career with a company that values internal mobility and development.

401(k) Plan with Corporate Match & Employee Stock Purchase Program

Exclusive Employee Discounts: Special offers on Citizens Bank products and services.

Ready to Make a Difference? If you’re passionate about helping others and building a rewarding career, apply today to join our team as a Consumer Counselor – Mortgage Collections at Citizens Bank!

Citizens is an Equal Opportunity Employer.

Hours/Work Schedule

Looking for 9am-6pm, 9:30am-6:30pm and 10am-7pm, Central Standard Time
Hybrid: 3 days on-site, 2 days remote

#LI-CITIZENS6

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Awards We've Received

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

Disability:IN World's Top Disability Inclusive Business

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

Human Rights Campaign Corporate Equality Index 100 Award

Newsweek America's Most Charitable Company

The Banker's
US Bank of the Year

Apply Now

Refine Your Search

phone banker jobs in plano, tx

Consumer Counselor - Mortgage Collections

Personal Banker II

Relationship Banker I - Plano Branch

Client Service Associate - Non-Registered

Personal Banker II

Entry Level Insurance Sales Agent - Hybrid Remote (TX)

Wealth Management Trainee (TX)

Relationship Banker II (Windsong Ranch Branch)

Teller/New Accounts Representative

Financial Relationship Consultant

Client Service Associate

Universal Banker

Personal Banker - Frisco, TX

Personal Banker - Dallas, TX

Universal Banker I

Loan Assistant Supervisor

Retail Compliance and QC Analyst

Relationship Banker - Dallas Metro Market - Dallas, TX

Personal Banker

Relationship Banker-Walnut Hill and Skillman, Dallas, TX

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