Top 6 Senior patient services representative Jobs in Plano, Tx

Patient Services Specialist II – Geriatric Primary Care Clinic
Baylor Scott & White Health —Plano, TX
- Primary Care
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
3d
Admissions Coordinator - Long Term Care
The Plaza at Richardson —Richardson, TX
- Full-time
- Public speaking
- Driver's License
- Patient care
- AD&D insurance
- Disability insurance
Quick Apply
Client Relations Coordinator (not remote)
Senior Helpers Central Dallas —Dallas, TX
- $24 - $30 a week
- Part-time
- Office
- In-person
- Entry level
- Paid training
- Paid time off
Quick Apply
Patient Client Care Coordinator
S2S FUNCTIONAL PERFORMANCE —Frisco, TX
- From $15 an hour
- Part-time
- Hospitality
- Physical & Rehabilitation Medicine
- Clinic
- Health insurance
- Dental insurance
Quick Apply

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Patient Services Specialist II – Geriatric Primary Care Clinic

Baylor Scott & White Health -
Plano, TX

Apply Now

Job Details

3 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

High school diploma or GED

Full Job Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role
Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors
Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
Able to mentor and train staff. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Be part of an innovative, multidisciplinary care team committed to enhancing the health and well-being of older adults. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Demonstrate patience, kindness, and empathy when assisting elderly patients who may require additional education, support, or accommodation. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Conduct proactive outreach to eligible patients, helping connect them with personalized healthcare services and schedule appointments. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Verify patient insurance, benefits, and eligibility requirements to ensure accurate scheduling and registration. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Manage incoming calls and patient inquiries while maintaining a welcoming and professional front office environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 1 Year of Experience

Apply Now

Refine Your Search

senior patient services representative jobs in plano, tx

Patient Services Specialist II – Geriatric Primary Care Clinic

Admissions Coordinator - Long Term Care

Client Relations Coordinator (not remote)

Patient Client Care Coordinator

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