Top 122 Service desk manager Jobs in Plano, Tx

IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
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Client Service Manager
Confidential —Dallas, TX
- Overtime
- Background check
- Military
- Mid-level
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4d
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
Service Desk Manager
Alliance Defending Freedom —Plano, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
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12d
Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
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Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
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Systems Administrator
Integris —Dallas, TX
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
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Application Support Specialist
Primoris Services Corporation —Lewisville, TX
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Employee stock purchase plan
- Paid holidays
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Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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Senior Service Delivery Manager
Fujitsu —Richardson, TX
- $136,920 - $176,040 a year
- Azure
- Computer Science
- 11+ years
- 401(k)
Sr. Technical Support Specialist
Alliance Defending Freedom —Plano, TX
- 5 years
- Office
- Windows
- Paid holidays
- Disability insurance
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Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
9d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
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Help Desk Specialist II
Maverick Power —Garland, TX
- Full-time
- Mid-level
- Travel
- No travel
- Health insurance
- Dental insurance
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IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
HRIS Manager
Mendocino Farms —Plano, TX
- $85,000 - $117,000 a year
- 8 hour shift
- Computer Science
- 5 years
- Office
- Health insurance
- 401(k) matching
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IT Support Technician Level II
Novatae Risk Group —Dallas, TX
- Full-time
- Mid-level
- Windows
- Travel
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9d
Hilton Dallas Lincoln Centre - Information Technology Manager OEM
Aimbridge Hospitality —Dallas, TX
- Extended hours
- English
- Research
- Mid-level
- AD&D insurance
- Disability insurance
9d
IT Service Desk – Phone Support
Sonoma Consulting Inc. —Irving, TX
- Contract
- Mid-level
- Windows
- SQL
Quick Apply
IT Manager
AIT —Plano, TX
- Overtime
- Computer science
- Azure
- Computer Science
- Health insurance
Quick Apply

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service desk manager jobs near plano, tx

IT Manager / Senior IT Manager (based on experience)

ARKRAY GROUP
Plano, TX

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Technology purchasing
IT sourcing
Report preparation
Computer science
Software engineering
Product development project management
Computer Science
PCI
Information security audit implementation
IT asset management
General IT Controls
Security risk assessment investigation
IT policy development
Regulatory compliance
Software implementation
HIPAA
Software development life cycle management
Information Systems
Managing IT teams
Technical report writing
Crisis management (risk management strategy)
User training (technical support)
Threat assessment
IT strategy formulation (System development task)
Master's degree
Managing IT procurement budgets
System maintenance
Team development
Policy & process development
Bachelor's degree

Full Job Description

Summary

Oversees measures to protect ARKRAY’s physical and digital security and provides safeguards for ARKRAY employees, facilities and assets. This role fulfills the Security Officer requirement as determined by HIPAA.

Duties and Responsibilities

Ensures that all applicable Payment Card Industry Data Security Standard (PCI-DSS), Health Insurance Portability and Accountability Act of 1996 (HIPAA), and Health Information Technology for Economic and Clinical Health Act (HITECH) provisions (in addition to any other relevant information security standards) are followed in order to safeguard Cardholder Data and Protected Health Information (PHI) that is uploaded, processed, and contained in ARKRAY Information Systems (“the IT Systems).
Responsible for the management of the processes and personnel involved in the software development process, while adhering to FDA requirements for medical device software development.
Responsible for establishing and maintaining policies and procedures relating to information security, loss prevention, fraud prevention and privacy, as well as business continuity and disaster recovery planning.
Develops and directs the company’s IT strategy, works closely with senior management to coordinate data systems policies and procedures.
Maintenance and operation of IT assets managed, including network systems, servers, cloud services, and PC/mobile devices.
Budgeting and payment management for IT assets under the IT team's control.
Response to system failures, data breaches, or other emergency incidents.
Develop, train, and manage the IT Team.
The Security Officer designation is a HIPAA requirement guiding the responsibilities of the individual in charge of development, implementation, training, and maintenance of policies and procedures related to the Software System.
Supervises the development, maintenance, and communication of required information security policies and procedures.
Conducts security risk assessments and supervises mandated remediation of potential breaches of information security.
Point of contact for any immediate concerns for the security of information in regard to the software system.
Conducts security risk assessments and supervises mandated remediation of potential breaches of information security.
Ensures fulfillment of legal and contractual information security and privacy mandates, including providing executive management with compliance reports and audit findings.
Manages security audits, vulnerability and threat assessments, and directing responses to network or system intrusions.
Handles results of periodic security evaluations.
Directs IT purchasing and investment
Implements and monitors new IT projects.
Manages the software development, implementation, update and replacement processes from start to finish while delegating non-manager level responsibilities according to employee abilities while addressing all security concerns and ensuring compliance with all legal and regulatory requirements.
Act as the Lead IT person in the US for all Cross-border IT projects of the ARKRAY Group.
Management, operation, and maintenance of USIT assets,
This includes handling payments, allocating costs to internal departments, and managing assets such as PCs, servers, and internal systems.
User support at the helpdesk level when needed.
Response to system failures, data breaches, or other emergency incidents.
Perform other reasonably related business duties as assigned by management.

Knowledge and Skills

Bachelor’s degree in information systems, computer science, or a related discipline. Master’s degree preferred
A strong technical background in systems and network security, with 10+ years related systems and network security experience preferred.
Strong business acumen along with analytical thinking, problem solving and report writing skills.
Ten plus years of management experience preferred.
Excellent interpersonal along with strong written and verbal communication skills.
Demonstrated leadership
Able to assess effective security of information systems, and to serve as a point of contact for security policy, implementation, and monitoring.
Strong project management skills

Physical Requirements

Heavy PC / Keyboarding use
Ability to lift computers and monitors into position on desks or tables (approximately 30 lbs.)

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities. Arkray offers a generous benefit package that includes Medical, Dental, Vision, 401K w/company match, FSA and HSA options.

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Refine Your Search

service desk manager jobs in plano, tx

IT Manager / Senior IT Manager (based on experience)

Client Service Manager

IT Support Services Manager

Service Desk Manager

Service Desk Technician

Level 1 Help Desk Technician

Systems Administrator

Application Support Specialist

Tier 1, IT Help Desk Support

Senior Service Delivery Manager

Sr. Technical Support Specialist

Help Desk Analyst

Restaurant POS Service Analyst

Help Desk Specialist II

IT Service Delivery & End User Operations Manager

HRIS Manager

IT Support Technician Level II

Hilton Dallas Lincoln Centre - Information Technology Manager OEM

IT Service Desk – Phone Support

IT Manager

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