Top 2676 Sr. process program manager Jobs in Plano, Tx

Sr Program Manager
Chewy —Richardson, TX
- Full-time
- Senior level
- AI
- Communication skills
- Paid holidays
- Dental insurance
14d
Chief Financial Officer
JEWISH FAMILY SERVICE OF DALLAS INCORPORATED —Dallas, TX
- Full-time
- CPA
- Office
- Finance
- 403(b) matching
- Paid parental leave
Quick Apply
Licensed Senior Structural Project Manager (Bridge)
Huitt-Zollars —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Maintenance Technician
Sentinel Real Estate —Allen, TX
- Full-time
- Mid-level
- Driver's License
- HVAC
- Disability insurance
- Health insurance
Quick Apply
Senior HVAC/Refrigeration Technician
C&L Refrigeration —Dallas, TX
- $22 - $50 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
4d
Senior Superintendent
BE&K Building Group —Dallas, TX
- $130,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- Office
- Health savings account
- Relocation assistance
Quick Apply
Maintenance Manager - First Shift
Daisy Brand —Garland, TX
- On call
- Military encouraged
- Senior level
- Electrical Engineering
- Profit sharing
- Wellness program
Senior Commissioning Project Manager
SSI People —Dallas, TX
- $60 - $65 an hour
- Contract
- Up to 50% travel
- Engineering
- Analysis skills
Quick Apply
3d
Licensed Vocational Nurse - Home Health
CC Young —Dallas, TX
- Weekends as needed
- CPR Certification
- Nursing
- Clean driving record
- 403(b) matching
- Health savings account
Quick Apply
Casualty Claims Manager
GoAuto Management Services LLC —Irving, TX
- From $114,982.40 a year
- Full-time
- Mid-level
- Analysis skills
- Mentoring
- Paid holidays
- Disability insurance
Senior Trade Manager
Public Storage —Frisco, TX
- Full-time
- Engineering
- Analysis skills
- Travel
Quick Apply
Senior BIM Designer HYBRID
Prism Electric, Inc. —Garland, TX
- Hybrid work
- 8 years
- High school diploma or GED
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Onboarding Implementation Client Change Management
Citco —Dallas, TX
- Full-time
- 5 years
- Accounting
- Senior level
ERP Business Analyst
Applied Concepts —Richardson, TX
- $75,000 - $108,000 a year
- Extended hours
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Coverage Senior Certified IV Admixture Technician - Dallas and Fort Worth, Texas Regions
Texas Oncology —Dallas, TX
- Mid-level
- 3 years
- High school diploma or GED
- Wellness program
- Disability insurance
Senior Manager, Commissioning
Crusoe —Dallas, TX
- $160,000 - $195,000 a year
- Full-time
- Up to 50% travel
- Construction site
- 5 years
- Commuter assistance
- Paid parental leave
Quick Apply
Head of Bakery Equipment Sales - Bakery CAPEX Sales Exp Required
GEA —Frisco, TX
- $140,000 - $150,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Commercial Kitchen Equipment Service Technician
TriMark USA —Lewisville, TX
- $25 - $35 an hour
- Overtime
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Care Transition Liaison (RN/LVN)
Remington Transitional Care Center —Richardson, TX
- Full-time
- LVN
- RN License
- Hospital
Quick Apply
Enterprise Engineer Sr (Storage Capacity Management)
PNC Financial Services Group —Dallas, TX
- $112,000 - $228,800 a year
- Full-time
- Azure
- Office
- Master's degree
- Wellness program
- Health savings account
7d

I want to receive the latest job alert for sr. process program manager in plano, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. process program manager jobs near plano, tx

Maintenance Technician jobs in Allen, TX

Senior Program Manager jobs in Richardson, TX

Commissioning Manager jobs in Dallas, TX

Chief Financial Officer jobs in Dallas, TX

Storage Engineer jobs in Dallas, TX

Maintenance Manager jobs in Garland, TX

Private Equity Associate jobs in Dallas, TX

Senior Superintendent jobs in Dallas, TX

Clinical Liaison jobs in Richardson, TX

Claims Manager jobs in Irving, TX

Maintenance Technician jobs in San Diego, CA

Maintenance Technician jobs in Appleton, WI

Building Maintenance jobs in New York, NY

Maintenance Technician jobs in Georgetown, KY

Maintenance Technician jobs in Ashburn, VA

Pharmacy Technician jobs in La Crosse, WI

Industrial Maintenance jobs in Phoenix, AZ

Senior Program Manager jobs in Jacksonville, FL

School Operations Manager jobs in New York, NY

Senior Program Manager jobs in Berlin, NJ

Sr Program Manager

Chewy -
Richardson, TX

Apply Now

Job Details

Full-time
14 days ago

Benefits

Paid holidays
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Program design
Requirements specification
Requirements design
E-commerce
Schedule management
Requirements analysis
Leading team collaboration initiatives
Managing projects
Project resource management
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity:

Chewy is continuing to build an outstanding team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for a passionate Customer and People centric Sr Program Manager to come join our Customer Solutions Quality Insights team!

We are looking for a Sr Quality Program Manager to provide strategic oversight, and Program Design. In this role, you will go above and beyond to analyze how consistent Customer Service is crafting an effortless, tailored, and memorable experience for our customers. You will also own strategic program design, building quality support models, implementation of new initiatives from ideation through continued program health and value generation. They will also support prioritizing and driving Operational Insights, Secret Shopper, Quality Calibration, and Quality tool consistency and SOPs. Partnering across Operations, Learning & Development, Continuous Improvement, and other key team members, this position will foster driving improvement in the business and staying ahead of the curve in leveraging AI and tool stack improvements. You will own goals (CSAT) and advocate, influence, and support improvement from the frontline to senior levels of leadership.

The Program Manager should have outstanding communication, interpersonal, customer service skills, as well as extensive knowledge of company policies and the Qualtrics platform. They should have a proven track record of delivering strategic long-term programs and operating at the highest level, demonstrating hyper ownership.

What You’ll Do:

Build, execute, and present Secret Shopper experiments across cohorts, channel, and competitors to senior leadership.
Serve as an influential leader supporting customer care operations leaders, recommending, designing, and implementing best in class quality solutions.
Create strategic programs to support new Chewy initiatives from customer journey through experience management and evolution.
Leverage AI behavior quality models across voice, email, chat, and specialty lines of business, working with operations stakeholders to evangelize across the organization.
Formalize team operating procedures into consistent and repeatable mechanisms, ensuring best in class execution and outcomes, and lead evolution of quality into AI.
Implement process, auditing, and reporting solutions to share valuable data with end users and business leaders through collection, analysis, and summation.
Draft and present white papers, WBR, MBR, and other documents to influence/inform the business related to quality performance and/or operational insight findings/recommendations.
Track and trend data over time, assessing improvement/decline and the drivers behind data.
Lead goal setting activities that inform the business on the quality performance trajectory against OP1 commitments.
Represent the CC Insights team in new program/feature launches by aligning the necessary resources to support, providing influential data and findings.
Partner with senior leaders as a trusted advisor, influencing the creation, implementation, execution, and continued health of quality programs
Act as an owner/protector of the customer experience by participating and providing feedback on business initiatives that directly impact the Customer Service Team using data analysis.
Act as the STO (Single Threaded Owner) for assigned critical initiatives driving employee engagement or operational excellence. Lead all aspects of the initiative, delegate tasks as needed, meet established timelines, and regularly present status updates to Director level during operational review settings.

What You’ll Need:

At least 8 years in a Strategic Program Management Role with proven results in creating, implementing, and sustaining large programs at scale.
Effective communication skills, especially written communications, as you will be responsible for writing documents with clear program strategies that tell compelling stories with clear value propositions, up to the C suite.
Proficiency in defining program requirements that drive intended results, and using data and metrics to determine their effectiveness (in the case of this team, inventing metrics might also come with the territory)
Strong ability to lead numerous programs and projects simultaneously, managing timelines and resources effectively to hit deadlines and protect customer experience in a cross-functional setting.
Previous experience in a CX environment, especially eCommerce
Flexibility and the ability to manage themselves and their team through changing priorities in a fast paced environment with rapid deadlines.

Bonus:

Certifications in Program or Project Management (i.e., Agile, Scrum, PMP)
Experience with speech to text analytics
Six Sigma certification

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

Apply Now

Refine Your Search

sr. process program manager jobs in plano, tx

Sr Program Manager

Chief Financial Officer

Licensed Senior Structural Project Manager (Bridge)

Maintenance Technician

Senior HVAC/Refrigeration Technician

Senior Superintendent

Maintenance Manager - First Shift

Senior Commissioning Project Manager

Licensed Vocational Nurse - Home Health

Casualty Claims Manager

Senior Trade Manager

Senior BIM Designer HYBRID

Onboarding Implementation Client Change Management

ERP Business Analyst

Coverage Senior Certified IV Admixture Technician - Dallas and Fort Worth, Texas Regions

Senior Manager, Commissioning

Head of Bakery Equipment Sales - Bakery CAPEX Sales Exp Required

Commercial Kitchen Equipment Service Technician

Care Transition Liaison (RN/LVN)

Enterprise Engineer Sr (Storage Capacity Management)

I want to receive the latest job alert for sr. process program manager in plano, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected