Top 4399 Support engineer Jobs in Plano, Tx

Technical Support Engineer
Trellix —Plano, TX
- $70,000 - $80,000 a year
- Research
- Mid-level
- Databases
- Paid parental leave
- Health insurance
3d
Support Engineer, IT
Houlihan Lokey —Dallas, TX
- $87,000 - $110,000 a year
- Full-time
- 6 years
- Bachelor of Science
- Mid-level
Sr. OSP Design Engineer
Copilot Net LLC —McKinney, TX
- $75,000 - $115,000 a year
- Full-time
- Schematics
- Windows
- AWS
- Health insurance
- Dental insurance
Quick Apply
10d
Experienced Project & Mechanical Engineer to work in the field & shop, this is not an Office positn
Nucentra Solutions —Cockrell Hill, TX
- From $75,000 a year
- Urgently hiring
- Background check
- Construction site
- Pass drug screening
- Paid holidays
- Dental insurance
Quick Apply
Civil Engineer - Public Works
Huitt-Zollars —Dallas, TX
- Full-time
- Microsoft Excel
- Schematics
- 5 years
- Commuter assistance
- AD&D insurance
Quick Apply
Civil Engineer Design Build Leader – Vice President Principal in Charge
Huitt-Zollars —Dallas, TX
- Full-time
- Office
- Bachelor's degree
- Travel
- Commuter assistance
- AD&D insurance
Quick Apply
Sr. Mechanical Product Engineer
Evriholder Products LLC —Dallas, TX
- $100,000 - $130,000 a year
- Email
- Hybrid work
- Background check
- Ability to walk for extended periods
- Office
- Health savings account
- Health insurance
Quick Apply
9d
Associate Structural Engineer
CECO Environmental —Addison, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Capital Sales Engineer
Productivity Quality Inc —Dallas, TX
- $75,000 - $85,000 a year
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Licensed Professional Engineer, Electrical System Operations
UT Southwestern —Dallas, TX
- Full-time
- Management
- Construction site
- 5 years
- Paid parental leave
- Paid holidays
Senior Mechatronics Engineer
Capgemini —Dallas, TX
- $73,150 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- Business development
- Paid holidays
- Disability insurance
RF principal engineer
Sagemcom —Richardson, TX
- $140,000 - $165,000 a year
- Full-time
- Schematics
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Custom HBM Architecture and Design Engineer
Micron Technology Inc —Richardson, TX
- $165,000 - $329,000 a year
- Full-time
- Senior level
- Electrical Engineering
- Python
- Paid holidays
- Health insurance
23h
Mechanical Engineer (MEP - Forensic Engineering)
SEA, Ltd. —Irving, TX
- Full-time
- Public speaking
- Master's degree
- 8 years
- Mileage reimbursement
- Health savings account
Quick Apply
Junior DevOps Engineer
Liberty Software —Dallas, TX
- Computer Science
- Customer service
- Office
- Health savings account
- Paid holidays
Quick Apply
Infrastructure Engineer
Liberty Software —Dallas, TX
- On call
- Computer Science
- System design
- Office
- Health savings account
- Paid holidays
Quick Apply
Regional Industrial Engineer
Novolex —Dallas, TX
- Full-time
- Bachelor of Science
- System design
- Mid-level
- Health insurance
- Tuition reimbursement
Senior Electrical Engineer
NPI —Fort Worth, TX
- $126,075 - $145,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 3 years
Quick Apply
Senior Outside Sales Representative – CNC Cutting Tools
Productivity Inc —Richardson, TX
- $90,000 - $95,000 a year
- Full-time
- Continuous improvement
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Associate Principal - Cloud Engineering
LTM —Irving, TX
- $119,230 - $166,598 a year
- Computer Science
- Master's degree
- SQL
- Paid parental leave
- Paid holidays
Quick Apply

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support engineer jobs near plano, tx

Technical Support Engineer

Trellix -
Plano, TX

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Job Details

$70,000 - $80,000 a year
3 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Flexible schedule
Retirement plan

Qualifications

Customer communication

Full Job Description

About Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and troubleshooting techniques. This role requires a customer-focused mindset, strong communication skills, and the ability to assess issue severity, implement solutions, and ensure timely resolution.

You will also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment.

About the Role:

Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner.
Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities.
No supervisory responsibilities, focuses on developing own skills.
Troubleshoot customer’s Trellix product issues using knowledge and available tools
Assess and understand the impact, severity and urgency of issues
Log testing, troubleshooting and research issues in process of resolution
Full ownership of technical issues until resolution provided.
Able to resolve moderately complex problems over time and with some guidance
Assist customers with the implementation of workarounds/solutions
Facilitate conference calls / remote sessions to resolve product issues
Perform duties as required/assigned by line manager
Achieve acceptable service level goals
Communicate information in a straightforward and clear manner
Probe/Ask questions and checks for understanding including open-ended and close needed questions

About You:

Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions.
Basic customer service and technical support skills to perform routine tasks.
Basic experience with networking fundamentals, databases, and troubleshooting technique.
Basic Understanding of Web services and Security.
Able to identify data requirements and assist with data collection
Customer service mindset
Ability to multi-task and prioritize job requirements
Would be a plus: Understanding of Trellix Products
Note: Must be a US citizen

This is an individual contributor role.

The Base Pay Range is $70,000 – 80,000. Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

Refine Your Search

support engineer jobs in plano, tx

Technical Support Engineer

Support Engineer, IT

Sr. OSP Design Engineer

Experienced Project & Mechanical Engineer to work in the field & shop, this is not an Office positn

Civil Engineer - Public Works

Civil Engineer Design Build Leader – Vice President Principal in Charge

Sr. Mechanical Product Engineer

Associate Structural Engineer

Capital Sales Engineer

Licensed Professional Engineer, Electrical System Operations

Senior Mechatronics Engineer

RF principal engineer

Custom HBM Architecture and Design Engineer

Mechanical Engineer (MEP - Forensic Engineering)

Junior DevOps Engineer

Infrastructure Engineer

Regional Industrial Engineer

Senior Electrical Engineer

Senior Outside Sales Representative – CNC Cutting Tools

Associate Principal - Cloud Engineering

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