Top 647 Technical analyst Jobs in Plano, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
Data Analyst 1
WCL Group —Plano, TX
- $32 an hour
- Full-time
- Computer Science
- Office
- Project management
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
6d
Transportation Systems & Integration Analyst
PepsiCo —Plano, TX
- $66,900 - $111,950 a year
- Computer science
- Computer Science
- Analysis skills
- Paid parental leave
- Health insurance
13d
Technical Operational Analyst
PROTOCOL INFOTECH —Plano, TX
- Full-time
- Research
- Mid-level
- Contracts
- Referral program
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Jr. Business Analysts
Wisefolks Technologies —Dallas, TX
- Computer Science
- SQL
- Business Administration
Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
6d
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Technical Support Analyst (Hybrid)
Motorola Solutions —Allen, TX
- $52,900 - $59,900 a year
- Full-time
- English
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
13d
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Supply Chain Strategic Data Analyst
Baylor Scott & White Health —Dallas, TX
- Hybrid work
- Microsoft Access
- Mid-level
- Office
6d
Software Support Analyst - Hybrid
IRMI - International Risk Management Institute —Dallas, TX
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
- Free parking
- Paid holidays
Quick Apply
Senior Application Analyst
HCA Healthcare —Coppell, TX
- Full-time
- Mid-level
- 1 year
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
8d
2027 IT Analyst - Entry Level
Caterpillar —Irving, TX
- $81,370 - $122,060 a year
- Full-time
- Computer Science
- Pass drug screening
- Office
- Health savings account
- Paid holidays
1d
Consulting Technical Analyst
Medical City Plano —Plano, TX
- Full-time
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
18h
Service Management Analyst Senior
Texas Capital Bank —Richardson, TX
- Full-time
- Computer science
- Computer Science
- Office
- Wellness program
- Paid holidays
4d
IT Analyst
Universal Screens —Richardson, TX
- $80,000 - $90,000 a year
- ERP systems
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
4h

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technical analyst jobs near plano, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

Apply Now

Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

technical analyst jobs in plano, tx

Service Desk Analyst

Technical Support Analyst

Data Analyst 1

Help Desk Analyst

Transportation Systems & Integration Analyst

Technical Operational Analyst

Support Analyst - Tier 1

Jr. Business Analysts

Service Desk Analyst

Service Desk Analyst II (Weekends)

Technical Support Analyst (Hybrid)

IT Help Desk Analyst

Supply Chain Strategic Data Analyst

Software Support Analyst - Hybrid

Senior Application Analyst

Desktop Support Analyst II

2027 IT Analyst - Entry Level

Consulting Technical Analyst

Service Management Analyst Senior

IT Analyst

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