Top 48 technical support analyst Jobs in plano, tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
7d
Technical Operational Analyst
PROTOCOL INFOTECH —Plano, TX
- Full-time
- Research
- Mid-level
- Contracts
- Referral program
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Help Desk Analyst (Dallas)
Daisy Brand —Dallas, TX
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Lead Information Systems Analyst
City of Garland —Garland, TX
- $84,557.20 - $114,189.14 a year
- Full-time
- Computer science
- 7 years
- Computer Science
IT Service Desk Analyst I
Solis Mammography —Addison, TX
- On call
- Hybrid work
- Office
- Windows
- 1 year
- Paid holidays
- Health insurance
14d
HELP DESK ANALYST
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
Help Desk Analyst
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
7d
Sr. Help Desk Analyst
Platinum Dermatology Partners LLC —Dallas, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Analyst III
Solis Mammography —Addison, TX
- Full-time
- Hybrid work
- 5 years
- Research
- Windows
- Health insurance
- Dental insurance
9d
Help Desk Analyst (Garland)
Daisy Brand —Garland, TX
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Operational Support Analyst
ClinDCast LLC —Plano, TX
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
8d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
9d
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
Concentra Analyst I, IT Support
Concentra —Addison, TX
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Commuter assistance
- Disability insurance
9d
IT Service Desk Analyst
Omni Hotels & Resorts —Dallas, TX
- Full-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
8d
IT Service Desk Analyst
Celina, City of (TX) —Celina, TX
- $52,817 - $77,563 a year
- Full-time
- Pass drug screening
- High school diploma or GED
- Clean MVR report
- AD&D insurance
- Paid holidays
9d
Service Desk Analyst
MB2 Dental —Carrollton, TX
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply

I want to receive the latest job alert for technical support analyst in plano, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Global Data Consultants -
McKinney, TX

Apply Now

Job Details

7 days ago

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND

Visit our Career Center for the latest employment opportunities.

Apply Now

Refine Your Search

technical support analyst jobs in plano, tx

Service Desk Analyst

Technical Operational Analyst

Service Desk Analyst II (Weekends)

Help Desk Analyst (Dallas)

Lead Information Systems Analyst

IT Service Desk Analyst I

HELP DESK ANALYST

Help Desk Analyst

Sr. Help Desk Analyst

IT Service Desk Analyst III

Help Desk Analyst (Garland)

Operational Support Analyst

Restaurant POS Service Analyst

Help Desk Analyst L2

Concentra Analyst I, IT Support

IT Service Desk Analyst

Help Desk Analyst

Entry Level - After Hours Analyst

IT Service Desk Analyst

Service Desk Analyst

I want to receive the latest job alert for technical support analyst in plano, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected