About the Company
Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, PremierGarage, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Bark and Mane, and Lightspeed Restoration are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.
A few of the Company’s many accolades and awards include:
- Entrepreneur’s Franchise 500
- Entrepreneur’s Franchise 500 Best in Category
- Entrepreneur’s Top Low-Cost Franchise
- Entrepreneur’s Top New & Emerging Franchises
- Entrepreneur’s Top Home-based Franchises
- Entrepreneur’s Top 100 Global Franchises
You can learn more about Home Franchise Concepts on our Careers page (https://www.homefranchiseconcepts.com/careers/).
Summary
The Vendor Manager supports franchisee success through effective vendor relationship management, vendor program administration, and cross-functional collaboration.
Serving as the primary liaison between vendors, franchisees, and internal teams, this role supports vendor performance, program compliance, and issue resolution while helping ensure franchisees receive exceptional value, service, and support.
This is a hands-on, execution-focused role ideal for an individual who thrives in a fast-paced environment, enjoys building relationships, and is passionate about supporting franchisee success.
Supervisory Responsibilities
- This position has no direct reports
Duties and Responsibilities:
Vendor Relationship Management
- Manage day-to-day vendor relationships and communications.
- Build and maintain vendor partnerships that drive competitive pricing, quality, service, and overall value for franchisees.
- Coordinate vendor onboarding, program implementation, and communications related to vendor programs, products, and supply chain updates.
- Coordinate and lead recurring vendor meetings, such as monthly check-in meetings and/or quarterly business reviews, focused on performance, issues, opportunities, and alignment.
- Monitor vendor performance metrics and identify opportunities to improve service, quality, and overall program effectiveness.
Vendor Program Administration & Reporting
- Support procurement operations by maintaining established processes, systems, documentation, and vendor records to ensure operational consistency and data accuracy.
- Administer vendor programs, including pricing updates, rebates, incentives, promotions, and related documentation, ensuring timely communication and execution across the network.
- Maintain vendor agreements, compliance records, and accurate vendor product, pricing, and program information across company systems.
- Prepare and analyze vendor sales performance reports, identifying trends, risks, opportunities, and forecasting insights to support vendor program performance and continuous improvement.
Product Enablement & Cross-Functional Collaboration
- Maintain product, vendor, and program resources that support franchisee sales and operational success.
- Support the development and maintenance of vendor resources that enhance franchisee product knowledge and compliance with brand standards.
- Communicate and support the rollout of vendor-related initiatives, product launches, and program updates across the franchise network.
- Partner with internal teams to ensure vendor programs, resources, and communications are executed effectively.
- Stay informed on industry trends and vendor developments and share relevant insights with internal stakeholders.
Franchisee Support & Vendor Issue Resolution
- Serve as a key resource for franchisees regarding vendor-related concerns and operational matters.
- Coordinate with vendors and internal stakeholders to resolve service issues, order discrepancies, shipment delays, pricing concerns, warranty claims, and other vendor-related challenges.
- Advocate for franchisees while maintaining productive vendor relationships.
- Identify recurring issues and recommend opportunities to improve vendor performance and franchisee satisfaction.
Convention & Vendor Engagement
- Coordinate and oversee vendor participation in conventions, expos, webinars, regional meetings, and other franchise events.
- Present procurement and vendor management strategies, initiatives, and performance updates during annual convention general sessions.
Additional Responsibilities
- Travel nationally as needed to attend vendor meetings, conventions, and training events.
- Perform other duties and responsibilities as assigned.
Required Skills & Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal, relationship-building, and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong time management skills with the ability to manage multiple priorities and meet deadlines.
- Ability to prioritize tasks, manage competing demands, and work effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite and related business software applications.
Education and Experience
- Bachelor’s degree in related field preferred
- At least five years in vendor management, vendor relations, procurement, or a related field
Physical and Workplace Requirements
- Light-duty work environment – primarily office-based with minimal physical exertion.
- Ability to sit for extended periods while working on a computer.
- Occasional standing or walking for presentations or facilitation.
- Ability to lift and carry up to 25 lbs occasionally.
- Hybrid model – Work from the office on Tues/Wed/Thurs and from home on Mon/Fri.
- May require travel.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.
HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
