The Dallas Children's Advocacy Center is seeking an experienced Director of Compliance and Performance Outcomes for the Operations Department.
Serves as the agency’s lead for compliance operations, accreditation readiness, and quality assurance support, ensuring consistent adherence to required standards, including CACTX, National Children’s Alliance (NCA), HIPAA, and grant compliance obligations.
Reporting to the Chief of Staff and HIPAA Security Officer, this role provides ongoing operational oversight of compliance activities, including tracking training completions, documentation readiness, quality assurance reviews, and compliance reporting support. The position functions as the administrative execution layer for enterprise compliance readiness and accreditation preparation, ensuring leadership has timely visibility into compliance status and organizational gaps.
ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse
cases in Dallas County. We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.
We are a national and international leader in the Children's Advocacy Center movement, recognized
for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:
Strategic Operations Leadership:
Support execution of cross-functional initiatives that operationalize DCAC’s strategic plan through coordinated processes, compliance requirements, and follow-through.
Serve as an operational partner to executive leadership by supporting accountability, consistency, and tracking of enterprise priorities.
Provide compliance-informed insights and operational observations to support leadership in identifying risks, prioritizing initiatives, and improving organizational performance.
Coordinate implementation of organizational initiatives requiring cross-departmental alignment, tracking, and documentation.
Support annual strategic review and assessment processes by organizing inputs, tracking progress indicators, and compiling required documentation.
Maintain, review, and monitor agency policies and standard operating procedures to ensure alignment with CACTX, NCA, HIPAA, and other regulatory requirements.
Compliance, Quality Assurance & Accreditation Operations:
Support agency-wide compliance with accreditation, regulatory, and funding requirements, including CACTX, NCA, HIPAA, and grant obligations, under the direction of the Chief of Staff and HIPAA Security Officer.
Monitor compliance readiness by tracking required training completion, certifications, and documentation using the learning management system (LMS) and other established systems; identify and communicate gaps to appropriate leaders for resolution.
Utilize LMS reporting and records, in partnership with the Education team, to conduct ongoing compliance monitoring, audits, and readiness tracking.
Maintain structured tracking systems to support compliance monitoring, accreditation readiness, and site visit preparation.
Partner with the Education team to coordinate required compliance-related trainings, ensuring scheduling aligns with organizational needs and accreditation requirements.
Review training plans and schedules to assess alignment with continuing education (CEU) and other compliance requirements, and identify gaps in available training opportunities needed to meet mandated standards.
Provide recommendations to leadership and the Education team regarding training needs, gaps, or adjustments required to support compliance and accreditation readiness.
Coordinate administrative components of compliance processes, including tracking attendance and ensuring completion documentation is recorded.
Conduct routine reviews of documentation, training records, and compliance materials to ensure accuracy, completeness, and alignment with required standards.
Perform targeted quality checks (“mini-audits”) to assess consistency in application of policies, procedures, and accreditation requirements across departments.
Identify patterns of inconsistency or recurring gaps and communicate findings to the Chief of Staff and relevant leaders, supporting development and follow-through of corrective actions.
Support accreditation site visit preparation by conducting internal readiness reviews and validating that documentation and practices align with CACTX, NCA, and HIPAA standards.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree in Business, Public Administration, Risk Management, or a related field preferred.
- Minimum of 5 years of progressively responsible experience in operations, compliance coordination, accreditation readiness, quality assurance, or administrative oversight within a regulated or nonprofit environment. Equivalent combination of education and experience will be considered.
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Requires 1-3 years supervisory experience.
- Strong working knowledge of compliance frameworks, including HIPAA, nonprofit governance requirements, and government grant compliance.
- Experience supporting accreditation, audit, or regulatory readiness processes (e.g., CACTX, NCA, or similar standards).
- Demonstrated ability to track, organize, and manage complex compliance requirements, documentation systems, and reporting processes.
- Strong analytical, organizational, and communication skills with the ability to translate compliance requirements into clear tracking and reporting tools.
- Experience working in cross-functional environments and supporting the execution of operational initiatives with multiple stakeholders.
- Must demonstrate/live our organization’s core values: We are child-centered, family-focused, and community-driven; we act with dignity and compassion in all that we do; we recognize our staff as our greatest asset; we operate as a seamless team.
WORK ENVIRONMENT:
Work Location: All work must be performed in the office.
Mental and Physical Abilities: Must have the ability to reach arms above head, kneel, squat, climb steps/ladders, and frequently lift a minimum of 50lbs of equipment. Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics
Working Conditions: Most days are spent indoors in an air-conditioned facility.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be required to perform job-related responsibilities and tasks beyond those stated in this job description.
Core Values:
Must demonstrate/live our organization’s core values:
- We are child-centered, family-focused, and community-driven.
- We act with dignity and compassion in all that we do.
- We recognize our staff as our greatest asset.
- We operate as a seamless team
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
BENEFITS:
- 100% Paid Employee Health Insurance-PPO
- 100% Paid Employee Dental Insurance
- 100% Paid Short Term Disability
- 100% Paid Long Term Disability
- 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
- Vision Insurance through Superior Vision
- Pet Insurance through Nationwide
- Legal Services through Freshbenies
- Flexible Spending Account
- Dependent Spending Account
- Six (6) weeks' of paid Parental Leave
- Employee Assistance Plan (EAP)
- Health Advocate
- WellVia Teladoc Program
- 403b Retirement and Contribution Plan with up to a 4% employer contribution
- Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness
Insurance
- Bilingual Stipend (English/Spanish) of $2,700 annually
- Cell Phone Stipend
- 10 Paid Holidays
- 2 Floating Holidays
- 14 Wellness Days
- 10 Vacation Days
- DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
