Top 1178 Director of customer success Jobs in Plano Tx

Director, Customer Success / Account Management
Focus —Dallas, TX
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Analysis skills
- Relocation assistance
Quick Apply
8d
Customer Success Director, SafePointe
SoundThinking, Inc. —Dallas, TX
- Online Application
- Hybrid work
- Hospitality
- Microsoft Outlook
- Office
Quick Apply
Director of Enterprise AI Adoption
SupplyHouse.com —Dallas, TX
- $205,000 - $295,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Travel reimbursement
- Paid holidays
Director of Customer Growth & Success
Givelify —Dallas, TX
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid time off
4d
Director, Strategic Events and Communications - Sales
Keurig Dr Pepper —Frisco, TX
- $155,500 - $215,000 a year
- Email
- Marketing
- 5 years
- Office
- Mileage reimbursement
- Disability insurance
Director of Customer Success
LeadsOnline —Plano, TX
- Full-time
- 5 years
- Military
- Office
- Health savings account
- Disability insurance
Quick Apply
9d
Senior Real Estate Manager - Commercial
SkyChefs —Irving, TX
- $95,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Contracts
Quick Apply
Director, Data Center Construction (Central)
Prologis —Dallas, TX
- $151,000 - $208,000 a year
- Full-time
- Civil engineering
- 7 years
- Construction site
- Paid holidays
- Health insurance
Senior Academic Tech Svc Director, Dedman Law & Perkins
Southern Methodist University —Dallas, TX
- Full-time
- School experience
- 6 years
- Doctoral degree
- Health insurance
- Dental insurance
Software Architect Sr (Payments)
PNC Financial Services Group —Farmers Branch, TX
- Full-time
- 11+ years
- Office
- Master's degree
- Wellness program
- Health savings account
Sales Executive, Energy Brokerage & Advisory
Mantis Innovation —Frisco, TX
- $80,000 - $275,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
Director of Legal Client Experience
Jones Networking —Dallas, TX
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Health Sales Manager- North Texas
Kimball International —Dallas, TX
- Marketing
- 5 years
- Mid-level
Director of Clinical Operations
Medical City Plano —Plano, TX
- Full-time
- Children
- Senior level
- Wound Care
- Employee stock purchase plan
- Disability insurance
Quick Apply
Bid & Proposal Manager
Hilti —Plano, TX
- $95,000 - $110,000 a year
- English
- Finance
- US work authorization
Waterproofing Sales Estimator
Alpha Insulation & Waterproofing —Lewisville, TX
- Background check
- Clean driving record
- Construction site
- Paid holidays
- Health insurance
Quick Apply
11d
Community Association Manager /Portfolio CAM (PTX6926)
RealManage —Plano, TX
- $52,000 - $65,000 a year
- Full-time
- Writing skills
- Mid-level
- Residential
- Health savings account
- Paid holidays
Quick Apply
Logistics Sales Team Manager
Anderson Trucking Service Inc —Plano, TX
- $55,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health savings account
Quick Apply
8d
Maintenance Director
Oxford Management Group LLC —Carrollton, TX
- $25 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Assisted Living Director - LVN
Tradition Senior Living —Dallas, TX
- Nursing
- LVN
- English
- Health insurance
- 401(k)
Quick Apply

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director of customer success jobs near plano tx

Director, Customer Success / Account Management

Focus -
Dallas, TX

Quick Apply

Job Details

Full-time
$130,000 - $150,000 a year
8 days ago

Benefits

Relocation assistance

Qualifications

Managing customer accounts
Sales proposal development
Customer relationship building
Managing pricing strategies for product lines
Business analysis
Managing clients in a customer support role
Customer relationship management
Project delivery management
Data interpretation
Contracts
Leading team collaboration initiatives
Request for proposal
Project contract management
Business operations
Project leadership
Cross-functional team management
Cross-functional communication
Terms and conditions negotiation

Full Job Description

Director, Customer Success
Location: Major U.S. Metropolitan Market (must reside near a major airport)
Reporting To: VP Customer Success
Travel: Up to 50% nationwide
Compensation: $130,000–$150,000 base salary plus annual performance bonus (target 20%)

About Metropolitan WarehouseDelivery
Metropolitan WarehouseDelivery is one of the nation's leading providers of third-party logistics,
warehousing, distribution, and white glove final mile delivery services for big and bulky consumer
goods. With a nationwide network of strategically located facilities, we partner with many of the world's
leading furniture, home furnishings, mattress, appliance, and oversized product manufacturers and
retailers.
We are seeking an experienced, customer-focused leader to join our Commercial team as Director,
Customer Success. This role serves as the executive owner of strategic customer relationships,
ensuring exceptional service delivery while driving long-term customer growth and profitability across
Metropolitan's national network.
This position is ideal for someone who enjoys building executive relationships, solving complex
operational challenges, and partnering with Operations, Transportation, Engineering, Finance, and
Business Development teams to create value for customers.

Position Summary
The Director, Customer Success, leads Metropolitan's largest and most strategic customer
relationships from implementation through ongoing operations, serving as the primary strategic
relationship owner while balancing operational excellence, financial performance, and commercial
growth.
Success in this role requires the ability to develop trusted executive relationships, proactively identify
opportunities, navigate complex operational environments, negotiate commercial agreements, and
collaborate across multiple functional teams.

Key Responsibilities
Customer Leadership

Serve as executive relationship owner for a portfolio of strategic national accounts.
Build trusted partnerships with customer executives, supply chain leaders, and operations teams.
Lead Quarterly Business Reviews (QBRs), executive business reviews, and strategic planning

sessions.

Champion the Voice of the Customer across Metropolitan's organization.
Proactively identify risks, resolve escalated issues, and ensure a best-in-class customer

experience.

Account Growth

Develop account strategies that drive customer retention and profitable growth.
Identify opportunities for additional warehousing, transportation, final mile, value-added services,

and network expansion.

Partner with Sales/Business Development on customer expansion opportunities.
Lead contract renewals, pricing discussions, and commercial negotiations.
Support RFP responses, Statements of Work (SOWs), implementation planning, and commercial

proposals.

Operational Partnership

Partner closely with Regional Operations leadership to ensure customer commitments are

achieved.

Monitor KPIs, SLAs, customer scorecards, financial performance, and operational metrics.
Drive continuous improvement initiatives that improve service, productivity, and profitability.
Coordinate cross-functional resources to resolve customer challenges quickly and effectively.
Support implementation of new business launches, network expansions, and operational

transitions.

Financial Management

Understand customer performance and profitability.
Monitor pricing compliance and identify opportunities for margin improvement.
Support budgeting, forecasting, and annual business planning.
Collaborate with Finance on billing, contract administration, and commercial analysis.

Leadership

Influence cross-functional teams without direct authority.
Coach and mentor Account Managers as the organization continues to grow.
Foster a culture of accountability, customer focus, collaboration, and continuous improvement.

What You Need to Succeed
Minimum Qualifications

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field, or

equivalent professional or military experience.

Seven (7)+ years of progressive experience in Account Management, Customer Success, Supply

Chain, Logistics, or Operations.

Experience managing strategic or national customer accounts within a complex operational

environment.

Demonstrated ability to lead strategic customer initiatives, manage executive relationships, and

deliver measurable commercial value.

Proven experience supporting pricing strategy, contract negotiations, Statements of Work

(SOWs), RFP responses, and commercial agreements.

Strong business acumen with the ability to balance customer satisfaction, operational execution,

and financial performance.

Exceptional customer relationship management, communication, negotiation, and presentation

skills.

Proven ability to collaborate across multiple functional teams and influence stakeholders without

direct authority.

Strong analytical and problem-solving skills with the ability to interpret operational and financial

data to drive business decisions.

Excellent organizational and project management skills with the ability to prioritize multiple

initiatives in a fast-paced environment.

Proven ability to lead cross-functional initiatives across multiple locations.

Preferred Qualifications

Ten (10)+ years of progressive account management or customer leadership experience,

including national 3PL account management.

Experience within third-party logistics (3PL), warehousing, transportation, distribution, or final mile

operations.

Experience managing enterprise or Fortune 500/1000 customer relationships across multiple

locations.

Experience supporting furniture, big and bulky retail, home furnishings, appliance, or consumer

goods customers.

Experience managing multi-site or national logistics programs.
Experience with network optimization, distribution strategy, or supply chain consulting.
Experience supporting large, complex customer implementations and network expansions.
Working knowledge of Warehouse Management Systems (WMS), Transportation Management

Systems (TMS), and supply chain performance metrics.

Demonstrated success identifying and executing organic growth opportunities within existing

customer accounts.

Strong executive presence with a consultative mindset that balances growth opportunities against

operational excellence and customer satisfaction.

LocationTravel

Must reside in a major U.S. metropolitan market with convenient access to a major commercial

airport.

Ability to travel approximately 40%–50% throughout Metropolitan's national warehouse network

and customer locations.

Relocation assistance is available for qualified candidates.

Why Metropolitan WarehouseDelivery?
At Metropolitan, our customers trust us to deliver exceptional logistics solutions across one of the
largest big and bulky distribution networks in North America. We combine operational excellence,
technology, and a customer-first culture to create lasting partnerships that drive growth for both our
customers and our business.
If you're passionate about building strategic relationships, leading cross-functional teams, and
delivering meaningful business results, we'd love to hear from you.

Quick Apply

Refine Your Search

director of customer success jobs in plano tx

Director, Customer Success / Account Management

Customer Success Director, SafePointe

Director of Enterprise AI Adoption

Director of Customer Growth & Success

Director, Strategic Events and Communications - Sales

Director of Customer Success

Senior Real Estate Manager - Commercial

Director, Data Center Construction (Central)

Senior Academic Tech Svc Director, Dedman Law & Perkins

Software Architect Sr (Payments)

Sales Executive, Energy Brokerage & Advisory

Director of Legal Client Experience

Health Sales Manager- North Texas

Director of Clinical Operations

Bid & Proposal Manager

Waterproofing Sales Estimator

Community Association Manager /Portfolio CAM (PTX6926)

Logistics Sales Team Manager

Maintenance Director

Assisted Living Director - LVN

I want to receive the latest job alert for director of customer success in plano tx

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