Top 1359 Director of customer success Jobs in Plano Tx

Director of Customer Growth & Success
Givelify —Dallas, TX
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid time off
4d
Director of Customer Success
LeadsOnline —Plano, TX
- Full-time
- 5 years
- Military
- Office
- Health savings account
- Disability insurance
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9d
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Vertiv —Dallas, TX
- Microsoft Word
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Alpha Insulation & Waterproofing —Lewisville, TX
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Environmental Sales director
Suntek Corporations Inc —Carrollton, TX
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Sales Executive, Energy Brokerage & Advisory
Mantis Innovation —Frisco, TX
- $80,000 - $275,000 a year
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- Hybrid work
- Office
- Senior level
- Communication skills
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Bid & Proposal Manager
Hilti —Plano, TX
- $95,000 - $110,000 a year
- English
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- US work authorization
Health Sales Manager- North Texas
Kimball International —Dallas, TX
- Marketing
- 5 years
- Mid-level
Area Sales Manager
Lennar —Irving, TX
- Full-time
- Construction site
- Mid-level
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- Paid parental leave
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Strategic Account Manager
Getinge —Dallas, TX
- $85,000 a year
- Weekends as needed
- Remote
- Bachelor of Science
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- Critical & Intensive Care
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Director of Subcontractor Operations
Divcon Controls —Irving, TX
- Full-time
- Construction site
- Travel
- Recruiting
- Paid training
- Disability insurance
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4d
Assisted Living Director - LVN
Tradition Senior Living —Dallas, TX
- Nursing
- LVN
- English
- Health insurance
- 401(k)
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Software Architect Sr (Payments)
PNC Financial Services Group —Farmers Branch, TX
- Full-time
- 11+ years
- Office
- Master's degree
- Wellness program
- Health savings account
Maintenance Director
Oxford Management Group LLC —Carrollton, TX
- $25 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Supervisor Diagnostic Radiology
Baylor Scott & White Health —Grapevine, TX
- Full-time
- Hospital
- Bachelor of Science
- Mid-level
- Health insurance
- Tuition reimbursement
DAS Project Manager
Communication Technology Services (CTS) —Carrollton, TX
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Construction site
- Customer service
21h
Senior Real Estate Manager - Commercial
SkyChefs —Irving, TX
- $95,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Contracts
Quick Apply
Financial Advisor (Career Changers Encouraged to Apply!)
Northwestern Mutual —Dallas, TX
- $80,000 - $180,000 a year
- Full-time
- Background check
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Director, Content & Creative
Concentra —Addison, TX
- Full-time
- Marketing
- Customer service
- HIPAA
- Commuter assistance
- Disability insurance
9d
Hospital Veterinarian
Petco —Allen, TX
- Full-time
- Mid-level
- Computer skills
- Communication skills
- Health insurance
- 401(k)

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Director of Customer Growth & Success

Givelify -
Dallas, TX

Apply Now

Job Details

4 days ago

Benefits

Paid time off

Qualifications

Customer communication

Full Job Description

Director of Customer Growth & Success

Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 2 million generous donors, we've helped more than 80,000 nonprofits and places of worship raise over $7.5 billion. Together, they're changing their world with kindness and generosity.

Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters.

Make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits.

About your role:

As Director of Customer Growth & Success, you'll lead the team that helps churches and nonprofits grow their giving through Givelify. You'll drive outcomes like higher customer adoption rates, strong CSAT scores, and increased donor engagement. You'll oversee strategy and execution for high-touch engagement, ensuring Customer Success Managers (meet targets such as Executive Business Review completion, no-show reduction, and number of customer touches. You'll track key KPIs—product adoption, retention, and CSAT—and champion customer advocacy by surfacing insights, elevating the voice of the customer, and building strong, trust-based relationships with customers.

Your team:

In this position, you'll lead a team of passionate Customer Success Managers who support churches and nonprofits. The team is collaborative, mission-driven, and focused on customer engagement, digital giving growth, and delivering a world-class customer experience.

The Director of Customer Growth & Success will get to:

Drive strategy and execution for high-touch customer engagement across the customer success team

Own and improve key KPIs:

- Product Adoption Rate
- Customer Retention Rate
- # Of Donors using the product
- CSAT (Customer Satisfaction Score)
- Customer Engagement Rate
- EBR Scheduling and Completion Rate and No-Show Reduction
- Number of High-Quality Customer Touches
Champion and scale customer success enablement programs (e.g., EBR playbooks, objection handling, success frameworks)
Analyze and act on customer health insights to retain, grow, and segment accounts
Operationalize the voice of the customer—turning feedback into product, process, and messaging improvements
Collaborate with Product, Revenue Ops, Marketing, and Support to deliver a connected customer experience
Pilot and evolve strategic programs on the Customer Success raodmap
Represent Customer Success in executive forums, planning cycles, and strategic initiatives

To be successful in this role, you'll also:

Use data and customer insights to guide strategy and course-correct quickly
Coach and support CSMs with clear performance expectations and growth paths
Maintain strong executive relationships with key customers
Serve as a strategic thought partner on retention, growth, and product feedback
Contribute to company-wide planning with customer-centric insights and success metrics

Your experience:

MBA, or Master's Degree is highly preferred; otherwise, Bachelor's Degree plus relevant Customer Success Certification(s)
5+ years of experience in Account Management, Customer Success and Growth at a company with a usage-based pricing revenue model
2+ years leading customer-facing teams with measurable performance metrics
Strong background in high-touch customer engagement and success planning
Proven track record managing KPIs tied to retention, engagement, CSAT, and program adoption
Exceptional communication, coaching, and strategic thinking skills
Experience working cross-functionally with Product, Ops, and Marketing teams
Familiarity with tools like Salesforce, Gong, and customer health scoring frameworks
Passion for helping mission-based organizations grow their impact
Background in faith-based, nonprofit, or values-aligned organizations is a plus

Your superpowers:

Strategic thinker with a bias toward action and measurable outcomes
Empathetic leader who can coach, inspire, and hold a team accountable
Exceptional communicator and trusted customer advisor
Operationally savvy with an eye for improving systems and processes
Passionate about helping people do more good in the world

Our culture:

We are a virtual team of award-winning and high-performing professionals who innovate and collaborate to fulfill our mission to instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our four keys to success - integrity, heart, simplicity, and wow - fuel our passion to be recognized among the tech industry's most inclusive and purpose-driven workplaces.

We are steadfast in our conviction to overcome challenges while performing meaningful work alongside some of the most brilliant minds and biggest hearts. It propels our growth as individuals and as a team. We are committed to respecting each other in our workplace, firmly believing diversity is our strength.

At the heart of everything we do are our giving community, our donors and our partner organizations. We lean on research and human-centered design to consistently push the envelope and innovate our products and customer experiences.

We take great pride in providing competitive pay, full benefits to help care for you today and in the future, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion and purpose front and center.

About Givelify

Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it's the fastest-growing technology for advancing generosity in the world. We instantly connect people to their heart's impulse to do good with award-winning products and experiences. A global community of over 2 million generous people supports their favorite churches, places of worship, nonprofits, and causes with over $7.5 billion in donations across more than 80,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 135,000 verified, authentic reviews with an average 4.9 out of 5-star rating. Learn more at Givelify.com.

Ready to build world-class products?

Apply below!

Apply Now

Refine Your Search

director of customer success jobs in plano tx

Director of Customer Growth & Success

Director of Customer Success

ERS-Service Center Manager - Dallas

Waterproofing Sales Estimator

Environmental Sales director

Sales Executive, Energy Brokerage & Advisory

Bid & Proposal Manager

Health Sales Manager- North Texas

Area Sales Manager

Strategic Account Manager

Director of Subcontractor Operations

Assisted Living Director - LVN

Software Architect Sr (Payments)

Maintenance Director

Supervisor Diagnostic Radiology

DAS Project Manager

Senior Real Estate Manager - Commercial

Financial Advisor (Career Changers Encouraged to Apply!)

Director, Content & Creative

Hospital Veterinarian

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