Top 2043 Healthcare customer service representative Jobs in Plano Tx

Patient Access Representative
The Center for Cancer and Blood Disorders —Dallas, TX
- Full-time
- Bilingual
- HIPAA
- Administrative experience
- Free parking
- Health insurance
Quick Apply
B2B Client Representative (Entry Level)
Omega Solutions —Plano, TX
- $900 - $1,450 a week
- Full-time
- No experience needed
- Office
- In-person
- Employee discount
- Professional development assistance
Quick Apply
2d
Client Service Representative Stonebridge Family Vet
Stonebridge Family Vet —McKinney, TX
- $18.00 - $18.50 an hour
- Weekends as needed
- OSHA
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Customer Service Representative
MSI Credit Solutions —Dallas, TX
- From $19 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Free parking
- Health insurance
Quick Apply
7h
Patient Services Associate
Pediatrix —Dallas, TX
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Customer Support Specialist
Serenity Mental Health Centers —Richardson, TX
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- US work authorization
- Paid training
- Paid holidays
Quick Apply
2d
Customer Service Representative (Remote TX)
Oscar Health —Dallas, TX
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
5d
Customer Service Representative
Texas Safe & Lock Corporation —Plano, TX
- $18 - $24 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service
MTLASR LLC —Richardson, TX
- $23.10 - $27.82 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
10d
Patient Service Representative
Methodist Health System —Richardson, TX
- Full-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Wellness program
- Health insurance
Customer Care Advisor
NCD —Dallas, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
Patient Benefits Representative Garland
Texas Oncology —Garland, TX
- Full-time
- Microsoft Excel
- HIPAA
- Finance
Patient Access Specialist
Access Healthcare Services —Dallas, TX
- Full-time
- Remote
- Computer skills
- 1 year
- Communication skills
Quick Apply
Customer Care Representative
Sutherland —Dallas, TX
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Patient Growth Specialist
Aviary —Dallas, TX
- $30 an hour
- Full-time
- Remote
- Mid-level
- Business development experience
- Bachelor's degree
Quick Apply
Customer Care Specialist
Serenity Mental Health Centers —Frisco, TX
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mentoring
- Paid training
- Paid holidays
Quick Apply
HR Service Center Rep I - REMOTE
Health Care Service Corporation —Richardson, TX
- $17.75 - $28.39 an hour
- Full-time
- Remote
- Word processing
- Basic math
- Administrative experience
5d
Patient Services Representative
Fertility Specialists of Texas —Plano, TX
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Remote Customer Service Representative
VoiceAmaze LLC —Dallas, TX
- $7.50 - $14.00 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Work from home
- Opportunities for advancement
Quick Apply
Call Center Member Service Representative - Hybrid
Texans Credit Union —Richardson, TX
- $19.50 - $23.00 an hour
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply

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Patient Access Representative

The Center for Cancer and Blood Disorders -
Dallas, TX

Quick Apply

Job Details

Full-time

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Administrative experience
High school diploma or GED
Medical administrative support
Medical records

Full Job Description

We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas. Candidate will be based in Dallas, but must be willing to travel to Plano and McKinney locations to provide coverage if needed.

JOB DESCRIPTION:

Under the general direction of the Patient Access Manager, the Patient Access Representative is responsible for performing a variety of administrative duties for the providers and staff of “The Center”. This may include, but not limited to, technical support for on-line assistance, answering general questions about services “The Center” provides, forwarding messages to triage, routing calls to physician offices for scheduling assistance and escalating complaints to the appropriate supervisor for assistance. Responds positively to change and demonstrates the ability to be flexible in the work environment, including changes in job functions, patient volumes, and working hours. Takes on the initiative to learn new skills and is willing to participate and share expertise. Performs daily activities of assigned patient access areas, call center operations, front-desk check-in and co-pay collection activities.

● Performs all required patient check-in duties; verifying demographic and financial information while maintaining HIPAA at all times

● Collects co-pays and deductibles as required and provides support services to patients and medical staff upon request

● Responds to and resolves routine inquiries, complaints and concerns through inbound phone calls and or other electronic requests.

● Ensures a positive and exemplary experience with all customers of “The Center” by focusing on customer satisfaction and resolution.

● Provide accurate, valid and complete information to customers of “The Center” by using the right methodologies and tools provided

● Ability to identify emergency situations and remaining calm; providing a professional demeanor at all times

● Quickly escalate priority issues to the appropriate clinical personnel or Patient Access Manager, providing pertinent information based on facts and not emotions.

● Ability to document all customer phone interactions accurately to ensure optimal services and outcomes.

● Requests patient medical records upon request; obtaining the proper authorizations

● Maintains files, generates daily payment reports and verifies cash drawer against report.

● Answers incoming patient phone calls, takes messages, and directs escalated calls to the Patient Access Manager

● Other duties as assigned

● Demonstrates an in-depth understanding of standard workflows related to the front desk check-in process and phone operations systems

Customer Service:

· Ensure a high level of customer service in interactions with patients and their families, physicians, staff and vendors by phone and in person

● Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication (verbal/non-verbal) skills, being polite, friendly, patient, and calm under extreme pressure.

● Maintain composure when dealing with emergency situations and responding professionally.

● Effectively communicates with clinical areas and other departments to resolve issues that impact patient care and immediately escalating issues that cannot be resolved to the Patient Access Supervisor and/or Patient Access Manager.

● Acts as a team player.

Quality Assurance

● Maintains a high level of productivity and accuracy for work performed based on departmental standards. Maintains a thorough knowledge of policies, procedures, and standard work ethic within the department to successfully perform duties on a day-to-day basis.

Education, experience and skills required for consideration:

● High School Diploma or equivalent

● At least 1 year front office experience in a clinic or hospital setting preferred

● Medical terminology and electronic medical record experience is preferred.

● Ability to demonstrate competencies such as communication, customer service, initiative, professionalism, stewardship, and teamwork required.

● Previous experience in a fast-paced call center preferred

● Responds positively and remains flexible to a changing work environment

● Adjusts well to changes in job functions, patient volumes, and work hours based on clinic needs

● Maintains commitment to our extraordinary patient care standards and guidelines

● Bilingual preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

healthcare customer service representative jobs in plano tx

Patient Access Representative

B2B Client Representative (Entry Level)

Client Service Representative Stonebridge Family Vet

Customer Service Representative

Patient Services Associate

Customer Support Specialist

Customer Service Representative (Remote TX)

Customer Service Representative

Customer Service

Patient Service Representative

Customer Care Advisor

Patient Benefits Representative Garland

Patient Access Specialist

Customer Care Representative

Patient Growth Specialist

Customer Care Specialist

HR Service Center Rep I - REMOTE

Patient Services Representative

Remote Customer Service Representative

Call Center Member Service Representative - Hybrid

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