Top 22 itsm analyst Jobs in plano tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
5d
IT Service Catalog Analyst
Sonoma Consulting Inc. —Plano, TX
- Contract
- Research
- Mid-level
- Analysis skills
Quick Apply
Data Center Support Operator
Ryan Consulting Group Inc —Dallas, TX
- $58,000 - $64,000 a year
- Contract
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
ServiceNow Developer
Shutterfly —Plano, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Service Desk Analyst I
Solis Mammography —Addison, TX
- On call
- Hybrid work
- Office
- Windows
- 1 year
- Paid holidays
- Health insurance
12d
Senior Information Security Engineer
PepsiCo —Plano, TX
- $80,200 - $134,250 a year
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
HP OpenView Administrator / HP Operations Manager Administrator
Sonoma Consulting Inc. —Plano, TX
- Contract
- Computer science
- Computer Science
- Mid-level
Quick Apply
Salesforce Support Analyst II (Remote)
Lennar —Irving, TX
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
1d
Application Support Analyst
FleetPride, Inc. —Irving, TX
- Weekends as needed
- Salesforce
- Mid-level
- Bachelor's degree
Quick Apply
Senior Manager, People Systems HRIS
Alvarez and Marsal —Dallas, TX
- $170,000 - $190,000 a year
- Full-time
- 3 years
- Bachelor's degree
- US work authorization
- AD&D insurance
- 401(k)
Lead IT Strategy, Planning & Vendor Management
Jacobs —Dallas, TX
- $160,000 - $190,000 a year
- Remote
- Finance
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Sr Director, Finance Technology Analyst, Remote US
Gartner —Irving, TX
- $172,000 - $202,500 a year
- Email
- Hybrid work
- Azure
- Writing skills
- 11+ years
- Paid time off
- 401(k) matching
Sr. Manager, CRM Platform and Business Applications
Mavenir —Richardson, TX
- Full-time
- SQL
- AWS
- Senior level
Senior Manager, People Systems HRIS
Alvarez & Marsal —Dallas, TX
- $170,000 - $190,000 a year
- 3 years
- Bachelor's degree
- US work authorization
- AD&D insurance
- 401(k)
IT Service Management Service Lead
UT Southwestern —Dallas, TX
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Senior Manager, Enterprise Data Platform
7-Eleven —Irving, TX
- On call
- Azure
- 8 years
- AWS
1d
ServiceNow ITSM Technical Consultant / Architect - ITSM, Event Management - Remote USA / Canada
Platform 6 Ltd —United States
- Contract
- Remote
- Senior level
- Communication skills
Quick Apply

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Service Desk Analyst

Global Data Consultants -
McKinney, TX

Apply Now

Job Details

5 days ago

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

itsm analyst jobs in plano tx

Service Desk Analyst

IT Service Catalog Analyst

Data Center Support Operator

ServiceNow Developer

IT Service Desk Analyst I

Senior Information Security Engineer

HP OpenView Administrator / HP Operations Manager Administrator

Salesforce Support Analyst II (Remote)

Application Support Analyst

Senior Manager, People Systems HRIS

Lead IT Strategy, Planning & Vendor Management

Sr Director, Finance Technology Analyst, Remote US

Sr. Manager, CRM Platform and Business Applications

Senior Manager, People Systems HRIS

IT Service Management Service Lead

Senior Manager, Enterprise Data Platform

ServiceNow ITSM Technical Consultant / Architect - ITSM, Event Management - Remote USA / Canada

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