R1 is a premier wellness studio in the heart of Dallas, dedicated to providing an elevated, transformative experience for the local community. We specialize in highly curated fitness classes under our signature infrared heat, including Yoga, HIIT, Mat Pilates, Sculpt and Strength formats. We pride ourselves on having cultivated a dynamic wellness-focused community that is anchored by a welcoming, service-oriented studio support staff.
We are on a mission to build out a best-in-class team. You will be the very important first point of contact for our discerning community, aiding in daily studio operations and ensuring every guest feels at-home, welcomed and valued. All concerns must be acknowledged, and oftentimes handled uniquely with creativity, time-sensitivity and assertion.
If you have a passion for wellness and hospitality, and thrive in a fast-paced, high-end customer service environment, this opportunity might be for you!
What You’ll Do:
- First-Class Hospitality: Greet clients warmly, with familiarity over time, guide studio tours, including basic amenities, and answer questions about our classes and services.
- Seamless Operations: Manage the front desk, handling client check-ins, merchandise transactions and third-party platform interactions. The front desk team will answer the phone and interface with clients and their challenging requests or needs.
- Community Engagement: Build genuine relationships with members, learn their unique goals and preferences, as well as recommend appropriate packages, memberships, or opportunities.
- Studio Maintenance: Ensure the reception area, retail area, and studio rooms are immaculate, fully-stocked, and smell appropriate at all times. This includes managing laundry service, sanitization wipes, organizing equipment and more. This is a position where the ideal candidate will be a team player, willing to chip in their time, energy and positivity at all times.
- Problem Solving: Proactively address client needs and resolve any account issues with grace and professionalism. There will be no “gossip” about other teammates, as the ideal candidate will be focused on client well-being and studio operations, leaving no idle time for unproductive action.
Who You Are:
- People-first: You have at least 1-2 years of experience in customer service, hospitality, boutique fitness, or high-end retail. Or, at the minimum, you possess an undeniably positive, client-focused disposition that can be trained, because you are motivated by the opportunity to work with a quickly growing studio.
- Wellness enthusiast: You genuinely care about health, fitness, and helping others feel their best.
- Calm & Collected: You can easily manage a busy front desk while maintaining a calm, tranquil studio atmosphere.
- Flexible: You are available to work some weekends, evenings, or holiday shifts, as our business thrives when most others take vacation. We need to know your commitment is full, despite being a part-time role. You will be willing to work a consistent schedule, while also being offered flexible time off and consideration of family, school or other commitments.
Why You’ll Love Working With Us
- Complimentary access to class offerings, when not otherwise fully booked.
- Staff pricing on top of the line clothing and gear.
- An upbeat, no-day-is-the-same work environment that supports your own well-being, growth and development in a face-paced, luxury client services endeavor.
- Opportunities for growth within our expanding company and first-hand look into trainings and experiences.
Pay: $18.00 - $22.00 per hour
Work Location: In person
