Top 473 Senior client service specialist Jobs in Plano Tx

Staff Payroll Tax Processor
Intuit —Frisco, TX
- Microsoft Excel
- 5 years
- Finance
Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)
CityVet Oak Lawn —Dallas, TX
- $18 - $25 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Outpatient experience
- Health savings account
- Health insurance
Quick Apply
Business Development Specialist
On-Target Supplies & Logistics, Ltd. —Dallas, TX
- $80,000 - $90,000 a year
- Marketing
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Commercial Loan Closing Specialist
PHOENIX —Dallas, TX
- $34 - $43 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Patient Account Manager (Remote)
Conifer Physician Services —Frisco, TX
- $72,509 - $108,763 a year
- Full-time
- Remote
- Microsoft Excel
- CPA
- Writing skills
- Health savings account
- AD&D insurance
81E - Admin - Associate Account Manager
Dallas Cowboys & Jones Entities —Frisco, TX
- Full-time
- 1 year
- Entry level
Senior Consultant - Clinical Documentation Specialist
Deloitte —Dallas, TX
- $110,700 - $218,300 a year
- Full-time
- Microsoft Word
- Nursing
- RN License
81E - Admin - Associate Account Manager
81Eighty —Frisco, TX
- Full-time
- 1 year
- Entry level
Senior Accounts Receivable Specialist
FERGUSON BRASWELL FRASER & KUBASTA PC —Plano, TX
- $85,000 - $115,000 a year
- Full-time
- Continuous improvement
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Recruitment Sourcing/Research Associate - Private Bank
JPMorganChase —Plano, TX
- $67,450 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Health insurance
- Tuition reimbursement
Patient Logistics Specialist
Medical City Plano —Plano, TX
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
CPI Investigative Supervisor I/II
Dept of Family & Protectve Svc —Dallas, TX
- $4,801.16 - $7,761.50 a month
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
11d
Senior Billing Supervisor
Contact Government Services, LLC —Dallas, TX
- $91,800 - $132,600 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Patient Benefits Representative
Texas Oncology —Dallas, TX
- Full-time
- Microsoft Excel
- HIPAA
- Finance
14d
TPR Compliance Officer - Eastern United States
Other Executive —Dallas, TX
- $98,592 - $157,664 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- AD&D insurance
Administrative Support Specialist
Aramark —Plano, TX
- Part-time
- Remote
- Microsoft Excel
- Customer service
- Computer literacy
Practice Innovation Specialist
Kirkland and Ellis —Dallas, TX
- $115,000 - $134,000 a year
- Full-time
- Hybrid work
- Mid-level
- Residential
- 3 years
- Health insurance
- Paid time off
Scheduling Specialist
METROPLEX 360 RCS LLC —Frisco, TX
- $40,000 - $55,000 a year
- Full-time
- Hybrid work
- Entry level
- Paid time off
- Work from home
Quick Apply
Employee Communications Specialist
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Health savings account
- Health insurance
Utilization Review Intake Specialist
CorVel Corporation —Dallas, TX
- $16.74 - $26.92 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
8d

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senior client service specialist jobs near plano tx

Staff Payroll Tax Processor

Intuit -
Frisco, TX

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Job Details

Qualifications

Quality control corrective actions
Associate's degree in accounting
Knowledge management
Team member evaluation
Microsoft Excel
Defect resolution root cause analysis
Payroll tax processing
Case assessment
Payroll tax returns
Technical documentation
5 years
Bachelor's degree in finance
Defect rate reduction
Caseload management
Federal tax return preparation
Coaching
Bachelor's degree in business
Zoom
Slack
Associate's degree in finance
Performance feedback (performance evaluation method)
Improving operational efficiency
Finance
Continuous improvement
Team training
Handling customer service requests
Technical writing
Internal compliance assessments
Fundamental Payroll Certification
Meeting facilitation

Full Job Description

Overview

Come join Payroll Tax Operations (PTO) as a senior payroll tax expert and Subject Matter Expert (SME) on a team responsible for the end-to-end resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The TP3 is a technical lead and catalyst for the team spending significant time as a resource for less experienced staff while independently owning the most complex cases in the queue. We are looking for a driven, expert-level payroll tax professional with a passion for solving hard problems, building team capability, and continuously improving the processes that deliver for our customers.

This role is primarily about fixing payroll tax problems, not running payroll. The TP3 resolves complex State and Federal tax notices, prepares and files amended returns across multiple states, corrects multi-period payroll tax errors, and ensures that the knowledge to resolve those issues gets transferred to the team. Candidates whose experience is concentrated in payroll processing rather than tax defect resolution will not be the right fit.

Responsibilities

Resolve the most complex State and Federal payroll tax notices in the team's queue including multi-quarter, multi-state, and penalty assessment scenarios owning the full case lifecycle from intake and root-cause analysis through agency response, submission, and confirmed closure.
Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return, recomputed liability schedules, W-2c preparation, and SSA reconciliation.
Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions trace discrepancies to the originating payroll run, determine tax impact across all affected quarters, and drive the complete correction workflow to confirmed resolution.
Maintain high productivity case resolution resolving customer Correction, Amendment, and Notice resolution requests with high accuracy.
Monitor team WIP daily; identify aging cases, stuck holds, and Known Issues (KIs); resolve barriers proactively and bring systemic blockers to M1 with root-cause analysis and a recommended resolution path.
Serve as the primary real-time resource for TP1 and TP2 staff answering questions via Slack, Zoom, and side-by-side sessions while teaching the resolution process so the team builds capability, not dependency.
Conduct structured coaching sessions at least once per quarter with each assigned team member using the SBIC feedback model; increase frequency for agents who are underperforming or working through a learning gap.
Lead or contribute to team huddles, group QA sessions, and process meetings; serve as backup facilitator for Daily Stand-Ups when M1 is unavailable.
Author, review, and approve SOPs and Knowledge Base (KB) articles for core processes; identify recurring error patterns in QA data and bring corrective action recommendations to M1.
Identify trends and emerging compliance issues; communicate findings to M1 and relevant stakeholders with a recommended response; drive implementation of resolutions.
Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve interconnected customer issues end-to-end.

Qualifications

4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement request and formal agency response letters with complete supporting documentation.
Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
Prior experience functioning as a lead, senior specialist, or SME; able to provide specific examples of coaching or training junior staff through complex resolution scenarios.
Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
Certified Payroll Professional (CPP) preferred; expected within 18 months of TP3 placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Refine Your Search

senior client service specialist jobs in plano tx

Staff Payroll Tax Processor

Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)

Business Development Specialist

Commercial Loan Closing Specialist

Patient Account Manager (Remote)

81E - Admin - Associate Account Manager

Senior Consultant - Clinical Documentation Specialist

81E - Admin - Associate Account Manager

Senior Accounts Receivable Specialist

Recruitment Sourcing/Research Associate - Private Bank

Patient Logistics Specialist

CPI Investigative Supervisor I/II

Senior Billing Supervisor

Patient Benefits Representative

TPR Compliance Officer - Eastern United States

Administrative Support Specialist

Practice Innovation Specialist

Scheduling Specialist

Employee Communications Specialist

Utilization Review Intake Specialist

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