Top 142 Service desk manager Jobs in Plano Tx

Service Desk Manager
Alliance Defending Freedom —Plano, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
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3d
Senior Manager, Service Desk (Hybrid - Dallas, Texas Area)
CVS Health —Farmers Branch, TX
- $75,400 - $165,954 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- Office
- Health insurance
- Dental insurance
4d
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
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Oracle ERP Manager
aventiv —Plano, TX
- $151,726.09 - $172,967.74 a year
- Remote
- Computer science
- Oracle
- Computer Science
- Disability insurance
- Health insurance
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Sales Account Executive
PakEnergy, LLC —Frisco, TX
- Full-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Business development
- Health insurance
- Dental insurance
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Manager Tax - Technology
REXEL —Dallas, TX
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Health savings account
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Systems Administrator
Integris —Dallas, TX
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
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Sr Endpoint Administrator
Optimum —Plano, TX
- Background check
- Computer science
- Computer Science
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Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
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IT Manager
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Bachelor of Science
- Adults
- Bachelor's degree
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Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
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14d
Desktop Support Technician
Behavioral Health Group —Dallas, TX
- $27.00 - $31.50 an hour
- No nights
- Computer Science
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Application Support Specialist
Primoris Services Corporation —Lewisville, TX
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Employee stock purchase plan
- Paid holidays
Quick Apply
IT Service Desk – Phone Support
Sonoma Consulting Inc. —Irving, TX
- Contract
- Mid-level
- Windows
- SQL
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Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
10d
IT Helpdesk Technician
AEG- Corporate —Addison, TX
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
3d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills

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service desk manager jobs near plano tx

Service Desk Manager

Alliance Defending Freedom -
Plano, TX

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Job Details

$92,000 - $147,900 a year
3 days ago

Benefits

Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
401(k) matching
Life insurance

Qualifications

Managing technical support teams
Customer communication
iOS support
Team supervision
Linux support
Managing teams in a customer support role
iOS
Windows
Supervising experience
Desktop (troubleshooting support)
Productivity software
AI-driven automation
Desktop administration

Full Job Description

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you.

Locations: Scottsdale, AZ / Lansdowne, VA / Dallas, TX

Team Overview

In this role, you are responsible for managing the Service Desk function and IT Support team across our US and international offices. Our Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address.

The ideal candidate is someone who excels at leading dispersed teams and isn't afraid to be hands-on tackling tickets alongside the team. You are passionate about providing excellent customer service to staff members, radiating Christ's character in all interactions. Lastly you are up for the challenge of moving the Service Desk from a reactionary IT function to a strategic department by driving innovation and process improvements.

Key Responsibilities

Manage and oversee a team of Technical Support Specialists, ensuring the Service Desk team is meeting stated service level agreements (SLAs) with excellence across the organization.
Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Be the key driver in supporting the ITSM framework and champion Continuous Improvement.
Responsible for escalation and follow-up of Service Desk tickets, working to reduce or eliminate recurring tickets.
Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.
Coordinate with Team Leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.
Determine the root cause of problems and identify workarounds or permanent fixes, ensure workarounds and permanent fixes are documented and communicated.
Ensure effective and prompt communication throughout the process of all Service Desk cases.
Manage and track inventory for assets (PCs, phones, Macs, iPads, etc.) and consumables (cameras, keyboard/mouse, monitors, etc.)
Ensure inventory levels (min/max) are being kept and updated per location, and update those levels as needed.
Create, update, and enforce the use of standard operating procedures and policies by all team members.
Leverage AI-assisted support tools and automation to improve first-contact resolution and reduce average handle time.
Maintain, expand, and champion the self-service knowledge base to empower end users and reduce recurring, repetitive tickets.
Travel to various US and European offices.

As a Team Leader you will:

Act as a servant leader by training, encouraging, coaching, and developing your Team Members. Foster a spirit of trust and innovation in your team.
Meet regularly with your Team Members to discuss their progress and complete Career Path Discussions.
Approve PTO requests, time cards, and expense reports.

Minimum Qualifications

Bachelor's degree in computer science, information technology, or a related field or equivalent experience.
5+ years experience in desktop/systems support or IT service management, as well as 2+ years of supervisory experience.
Excellent written and verbal communication skills and ability to communicate effectively with end-users in non-technical terms.
Proven technical troubleshooting and problem-solving skills.
Experience with Microsoft, Linux, Windows and iOS and other common operating systems and software applications.
Familiarity with AI-assisted support and productivity tools (e.g., Claude, Copilot, or similar).
Ability to assist and/or coach team members and end-users with advanced technical issues.
Ability to travel as needed (~10-15%)

Preferred Qualifications

ITIL Foundation certification preferred

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

Want to Know More About ADF?

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Refine Your Search

service desk manager jobs in plano tx

Service Desk Manager

Senior Manager, Service Desk (Hybrid - Dallas, Texas Area)

IT Support Services Manager

IT Manager / Senior IT Manager (based on experience)

Oracle ERP Manager

Sales Account Executive

Manager Tax - Technology

Systems Administrator

Sr Endpoint Administrator

Service Desk Technician

IT Manager

Level 1 Help Desk Technician

Desktop Support Technician

Support Analyst - Tier 1

Application Support Specialist

IT Service Desk – Phone Support

Learning Technology Consultant

IT Helpdesk Technician

Tier 1, IT Help Desk Support

IT Service Delivery & End User Operations Manager

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