Top 722 Technical analyst Jobs in Plano Tx

Real Time Analyst
Moxie Pest Control —Irving, TX
- $18 - $20 an hour
- Mid-level
- Analysis skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
11d
Senior Business Sys. Analyst w/Brokerage exp (Onsite Hybrid)
NTT DATA Americas, Inc. —Dallas, TX
- $87,720 - $131,580 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
Lead SAP PP Functional Analyst
Motion Recruitment —Richardson, TX
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
Procurement Analyst
Forward Air —Dallas, TX
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
2d
Sr Applications Development Analyst - 30280_C
BEPC Inc —Richardson, TX
- $69 - $72 an hour
- Contract
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Quantitative Reasoning Analyst - AI Trainer
DataAnnotation —Dallas, TX
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Managed Care Analyst
MD Anderson —Texas
- $77,500 - $116,500 a year
- Full-time
- Remote
- Customer service
- Finance
- Analysis skills
- AD&D insurance
- Paid holidays
4d
Technical Support Analyst- Entry Level
Real Floors —Irving, TX
- $19 - $23 an hour
- Weekends as needed
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Quantitative Analyst - AI Trainer
DataAnnotation —Dallas, TX
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Business Analyst- RESTful API
System One —Dallas, TX
- $120,000 a year
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
8d
Apps Dev Tech Lead Analyst - Vice President
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Malware Analyst
TEKsystems —Irving, TX
- $50 an hour
- Contract
- Mid-level
- 3 years
- Analysis skills
- Commuter assistance
- Health savings account
3d
Java Fullstack Developer Lead Application Development Technical Lead Analyst Vice President Conversion
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
14d
Senior Business Analyst (SQL/Databricks)
Everforth, Cybercoders —Grapevine, TX
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Dental insurance
- 401(k)
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Texas
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Application System Analyst Senior - HIM
Christus Health —Irving, TX
- 8 hour shift
- Travel
- Mentoring
- Organizational skills
14d
Financial Analyst Advisor / Finance Business Partner
Jack Henry & Associates —Allen, TX
- Extended hours
- Hybrid work
- Research
- Office
- Finance
Vibration Analyst
IVC Technologies —Dallas, TX
- From $28 an hour
- Full-time
- Customer service
- Mid-level
- 3 years
- Relocation assistance
- Health insurance
Quick Apply
2d
HRIS Analyst
RailPros —Irving, TX
- Full-time
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Quick Apply
11d
Snowflake Analyst – SAP S/4 Integration
Entegee —Richardson, TX
- $70 - $75 an hour
- Contract
- Azure
- Mid-level
- 3 years
Quick Apply
3d

I want to receive the latest job alert for technical analyst in plano tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical analyst jobs near plano tx

Real Time Analyst

Moxie Pest Control -
Irving, TX

Quick Apply

Job Details

$18 - $20 an hour
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Data-driven problem-solving

Full Job Description

Play Your Part In Our Team Succeeding!

A Real-Time Analyst plays a critical role in ensuring the efficient and optimal operation of a company's contact center or service delivery operations. They are responsible for monitoring real-time activities, managing workforce schedules, and making on-the-fly adjustments to meet service level and operational goals. The Real-Time Analyst collaborates with various teams and stakeholders to optimize resource allocation and enhance overall productivity. This person will be proactive in their approach by analyzing data to anticipate issues while making informed decisions that impact our customers and operation.

Roles & Responsibilities:

KPI, Metric, Chat/SMS, Email Queues, Agent availability, Service Levels
Schedule Adherence - Maintain Operational Efficiencies, Identify Trends and propose solutions, Deviations from established benchmarks, Service Levels, Real-Time adjustments to schedules
Adjust staffing levels, Channel allocation to optimize resource utilization, Task Assignments, Meet service level targets, Communicate with staff to organize shift changes when needed
Collaborate with with various departments to maintain alignment with real-time needs, Communicate with Department Managers, Team Leads and Supervisors to coordinate staffing adjustments or recommendations
As needed, generate reports and document real-time data and performance metrics in collaboration with all center stakeholders
Technical Proficiency / Software Utilization - Utilize Workforce Management software, Intraday Management Tools to aid in real-time decision making and proactive solutions
Urgent Real-Time responses to business interruptions, Crisis Communication strategies, Remote work and Redundancy, Emergency Response, Risk Management Planning, Equipment failure
Work Schedule compliance, Alerts and Notification, Impact on Service Levels, Resource Optimization, Data Analysis
Must be detailed oriented, and specific in presenting data to management and the frequency this information is provided.
Using Data and Analytics to identify trends and patterns that can help optimize adherence and intraday adjustments while providing Queue reports to management for lessons learned
Call Routing, Multichannel Queue management, Priority Queues, Managing Service Levels, Queue Overflow management, IVR and Routing Understanding, Agents Skills knowledge, Predictive Forecasting
Attendance Policy enforcement, Participate in shaping policy, Feedback and Improvement, Ethical Approach
Utilize Workforce Management Software to track and address expert activity, Create Dashboards for Metrics, Monitor Expert Log in / Log out time, Monitor Breaks & Lunches, Occupancy, Alerts & Notifications threshold setting, Real-Time Adjustments, Communication with Experts, Historical Data Comparison, Reporting & Analysis

Qualifications

(1) Year of Workforce Management (preferred, not required)
Strong communication (Written and Verbal)
Analytical skills with a ‘Number Sense'
Ability to collaborate with contact center management and other stakeholders to examine and work through WFM related issues
Ability to work within multiple software platforms / familiarity with NICE CX One WFM tools
Can develop and maintain effective working relationships with co-workers and management
Excel / Google Sheets proficient
Be a vocal presence for management in directing day to day Real-Time scheduling activity

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We're more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It's an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it's worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

2021, 2022 & 2023: Great Places To Work and Top Places to Work
Awards & Recognition
In Office and Hybrid Work Environment
Monthly Company Events
Quarterly Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#MOX200800

Compensation: $18 - $20 / hr

Quick Apply

Refine Your Search

technical analyst jobs in plano tx

Real Time Analyst

Senior Business Sys. Analyst w/Brokerage exp (Onsite Hybrid)

Lead SAP PP Functional Analyst

Procurement Analyst

Sr Applications Development Analyst - 30280_C

Quantitative Reasoning Analyst - AI Trainer

Managed Care Analyst

Technical Support Analyst- Entry Level

Quantitative Analyst - AI Trainer

Business Analyst- RESTful API

Apps Dev Tech Lead Analyst - Vice President

Malware Analyst

Java Fullstack Developer Lead Application Development Technical Lead Analyst Vice President Conversion

Senior Business Analyst (SQL/Databricks)

Senior Quantitative Analyst - AI Trainer

Application System Analyst Senior - HIM

Financial Analyst Advisor / Finance Business Partner

Vibration Analyst

HRIS Analyst

Snowflake Analyst – SAP S/4 Integration

I want to receive the latest job alert for technical analyst in plano tx

Related Searches

Explore jobs in more locations

Play Your Part In Our Team Succeeding!

What We Live By

Job Seeker Tools

Employer Tools

Browse

Stay Connected