Top 149 Reservation agent Jobs in Plantation Fl

Experience Agent (Call Center)
The Boca Raton —Boca Raton, FL
- $19.00 - $19.50 an hour
- Full-time
- Management
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Reservation Agent
U-Haul —Pompano Beach, FL
- Part-time
- High school diploma or GED
- Entry level
- Time management
- Paid holidays
- Health insurance
13d
Central Reservations Agent - CORP (Hybrid)
Montage International —Fort Lauderdale, FL
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Sales
Reservation and Sales Agent
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- Part-time
- High school diploma or GED
- Front desk
- Entry level
Hotel Front Desk Agent
Sheraton Suites Cypress Creek —Fort Lauderdale, FL
- $17 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Agent
Marriott International, Inc —Fort Lauderdale, FL
- $16.50 an hour
- Full-time
- Writing skills
- Hotel
- Ability to lift 50 pounds
Front Desk Agent
Yurbban Hospitality Group —Miami Beach, FL
- $18 an hour
- 8 hour shift
- Bilingual
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
MIA Passenger Service Agent - Bilingual English/Portuguese
Swissport International AG —Miami, FL
- $21.91 an hour
- Part-time
- Working with individuals with disabilities
- High school diploma or GED
- Typing
Hotel Front Desk Agent
WESTON TOWNEPLACE SUITES —Weston, FL
- $17 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Renaissance Ft. Lauderdale —Fort Lauderdale, FL
- Full-time
- Hotel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Guest Service Agent
AC Hotel Miami Aventura —Miami, FL
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
13d
Reservations Specialist
GO RENTALS —Fort Lauderdale, FL
- $20 an hour
- Weekends as needed
- English
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Front Desk Agent
Pier Sixty Six —Fort Lauderdale, FL
- Up to $19 an hour
- Full-time
- Writing skills
- Basic math
- Windows
- Health insurance
- Dental insurance
Front desk agent
Ocean Sky Hotel & Resort —Fort Lauderdale, FL
- From $17 an hour
- Full-time
- English
- High school diploma or GED
- Computer skills
- Free parking
- Disability insurance
Quick Apply
Residence Inn Fort Lauderdale Plantation - Front Desk Agent
Aimbridge Hospitality —Plantation, FL
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
8d
Passenger Service Agent
Triangle Services of Florida Inc —Miami, FL
- From $21.91 an hour
- Weekends as needed
- 18 years or older
- Sales
- English
Overnight Guest Service Agent
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- $14 an hour
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Experience Agent
The Boca Raton —Boca Raton, FL
- $19 an hour
- Full-time
- English
- High school diploma or GED
- Ability to lift 50 pounds
Hotel Front Desk Receptionist
Dolce by Wyndham —Hollywood, FL
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Guest Services Agent
The Elser Hotel & Residences —Miami, FL
- Full-time
- Computer literacy
- Residential
- Hotel
4d

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Experience Agent (Call Center)

The Boca Raton -
Boca Raton, FL

Quick Apply

Job Details

Full-time
$19.00 - $19.50 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Employee relationship building
English
High school diploma or GED
Bachelor's degree
Call center management

Full Job Description

Summary

The ideal candidate is an outgoing and friendly individual who is responsible for elevated luxury room and amenity reservations. Excellent interpersonal and communications skills through both voice and written communication. High attention to detail and accuracy while customizing individual guests’ stays. Promptly creating and providing guests with personalized itineraries. Expert in resort amenities including dining, spa, golf, tennis, pool and beach amenities, special events, and activities. Consistently recognizing and anticipating individual wants and needs of guests and members. Elevated knowledge of local dining, events, and activities.

Essential Functions

Job duties include, although are not limited to:

Politely answer inbound calls with a warm and sincere greeting, answer all forms of communication from guests and members in a timely manner.
Maintain complete knowledge of:
All hotel features/services, hours of operations.
All hotel restaurant food concepts, dress code, and ambiance.
All hotel room types, numbers/names, amenities, and locations.
Generate guest interest in the resort’s services by anticipating guests’ and Members’ needs and expectations with little input from others.
Initiate customized guest itineraries for Guestroom Reservations, Dining, and Spa, Golf, Tennis, Activities, Airport Transfers, Special Events, Excursions, and more.
Ensure the information provided to Guests is accurate and individualized.
Ability to multitask in a high pace environment switching between calls, emails, texting, and booking through a variety of programs.
Facilitate all Guest Service Requests following the Forbes Five Star Guest Service Request standards.
Builds strong relationships with guests, members, and team members in order to gain a full understanding of their needs and work to serve them effectively.
Handle guest complaints and disputes.
Ensure all team members are adhering to all service standards and using proper phone etiquette and providing accurate & consistent information about the resort to our guests and members.
Assist the front office with guest check-in / check-out process that includes confirming dates of stay, taking payment, assigning room / re-assigning room, codes electronic keys, ensuring guest knows the location of the room, provides welcome packet and introduces bell person if available.

Internal Relationships

Reports to Director of Guest Experience, Revenue and Front Desk Managers

External Relationships

Has regular contact with members and guests

Qualifications

Selling or Influencing Others — Convincing guests to reserve guestrooms, dining, spa, golf, cabanas, and all related activities. And encouraging upsell of previously confirmed items.
Interacting with Multiple Systems — Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications.
Communicating with Team Members Outside of the Department — Representing the Guest Experience team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications.
Establishing and Maintaining Interpersonal Relationships —Developing constructive and cooperative working relationships with others and maintaining them over time.
Oversee and Manage Others — Help develop team members in their roles as successful experience center and destination specialist agents. Manage the training of new hires as well as ongoing training for seasoned agents.

Education/Experience Requirements

High school diploma or equivalent required.
4-year college degree preferred with emphasis on foreign languages
Previous work experience in high pace operations, and/or telemarketing inbound sales preferred.
Previous work experience in a luxury environment preferred.
High proficiency in computer software such as computer programs, apps, and websites preferred.
The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Full-time

Pay: $19.00 - $19.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

reservation agent jobs in plantation fl

Experience Agent (Call Center)

Reservation Agent

Central Reservations Agent - CORP (Hybrid)

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Front Desk Agent

Front Desk Agent

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Guest Service Agent

Reservations Specialist

Front Desk Agent

Front desk agent

Residence Inn Fort Lauderdale Plantation - Front Desk Agent

Passenger Service Agent

Overnight Guest Service Agent

Experience Agent

Hotel Front Desk Receptionist

Guest Services Agent

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