Top 35 technical support occupations Jobs in plattsburgh, ny

IT Service Desk Agent
SCHLUTER SYSTEMS L.P. —Plattsburgh, NY
- $52,000 - $65,000 a year
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
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9d
Network Support Technician
Inserso Corporation —Williston, VT
- $55,000 - $72,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- AD&D insurance
- Paid holidays
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2d
IT Help Desk Technician
Clinton Community College —Plattsburgh, NY
- From $45,000 a year
- Classroom
- Computer Science
- Mid-level
IT Help Desk Technician
SUNY Clinton - Clinton Community College —Plattsburgh, NY
- $45,000 a year
- Classroom
- Computer Science
- Mid-level
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IT Support Specialist
Knight Vt —Essex Junction, VT
- $25.99 - $31.30 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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IT Technical Support
A.N. Deringer —Saint Albans, VT
- $21 - $28 an hour
- Monday to Friday
- Hybrid work
- Mid-level
- Conflict management
- Associate's degree
- Paid holidays
- Health insurance
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IT Support Specialist
GALLAGHER, FLYNN & COMPANY, LLP —South Burlington, VT
- $60,000 - $75,000 a year
- Computer science
- Computer Science
- Computer literacy
Technical Support Engineer
Mach7 Technologies —Burlington, VT
- Full-time
- Hybrid work
- SQL
- Entry level
- Work from home
Technical Support Associate
EastRise Federal Credit Union —South Burlington, VT
- $25.51 - $28.34 an hour
- Extended hours
- 18 years or older
- Computer literacy
- Basic math
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Support Technician (L1)
Open Approach —Burlington, VT
- $50,000 - $60,000 a year
- Weekends as needed
- Microsoft Word
- Computer Science
- Office
- Paid parental leave
- Paid holidays
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Training Lead-Truss
Alpine —Burlington, VT
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
10d
IT Support Specialist
Hayward Tyler —Colchester, VT
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
Application Support Engineer
OnLogic —South Burlington, VT
- $60,000 - $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
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IT Service Technician
Govcio LLC —South Burlington, VT
- $53,040 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Tech Support Specialist
Burlington School District —Burlington, VT
- $26.50 - $30.30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Paid time off
Help Center Technician
Burton —Burlington, VT
- $48,000 - $60,000 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Workforce Solutions Support Specialist
PayData Workforce Solutions —Colchester, VT
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
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Support Engineer
Simple Route —Colchester, VT
- $55,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
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Technical Experience Representative
Burlington Telecom —Burlington, VT
- $23 - $26 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Student Assistant - Corrections Education – Multiple Temporary positions
Vermont State Colleges —Saint Albans, VT
- $16.50 - $20.00 an hour
- Part-time
- Classroom
- Word processing
- Computer literacy

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technical support occupations jobs near plattsburgh, ny

IT Service Desk Agent

SCHLUTER SYSTEMS L.P. -
Plattsburgh, NY

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Job Details

Full-time
$52,000 - $65,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Mobile device support
English
Desktop (troubleshooting support)
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Description:

As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user requests. This position plays a key role in supporting the IT team in exceeding business expectations while providing support across a wide range of IT services. In addition to gathering information through user conversation the Service Desk Agent applies a close attention to detail while documenting, scoping, and prioritizing tasks prior to escalation to further lines of support. Additional responsibilities of this role include configuring and deploying assets, managing IT inventory, deploying software to workstations, providing remote and deskside support, and maintaining a knowledge base with the support of their team.

Primary Responsibilities

Act as the primary point of contact for end users and first response for IT service operation issues and requests.
Prioritize and escalate issues based on urgency and business impact.
Deliver professional support with a customer-focused approach
Maintain an acceptable first call resolution rate and minimize downtime & disruptions for end users
Support IT service operation governance through ticket ownership.
Develop and maintain a knowledge base and deliver relevant training.
Advocate for and support ITSM processes and procedures.
Adhere to IT security policies and guidelines
Contribute to continual improvement activities by providing feedback and required support.
Maintain an accurate IT asset inventory. Register, track and manage IT assets
Promote best practice and security awareness.
Triage requests for type, severity, and appropriate support team.
Provide 1st level support for service operation tickets.
Procure and manage local IT assets. Provide consistent communication regarding ticket status to end users.
Provision, deploy, and exchange end points in local environment

Requirements:

Associate degree (preferred)
Basic ITIL Certification a plus
1 year minimum experience supporting desktops, applications and mobile device

Broad knowledge of the IT service features of the portfolio and their use in the company
Ability to adhere to processes, policies, and procedures.
Experience with basic technical administration of IT Technologies Experience working in a support focused environment.
Strong time management for balancing multiple tickets and prioritizing urgent tasks.
Ability to listen actively and explain technical topics in an easy-to-understand way
Fluent in the English language (both written and spoken).
Team and solution oriented.
An effective collaborator and contributor.
Self-motivated and able to take initiative.
Able to establish and maintain positive working relationships and customer support.

Able to prioritize and handle multiple tasks simultaneously.

COMPANY BENEFITS

Generous PTO
10 Paid Holidays
Medical, Dental, Vision Insurance
Guaranteed Biannual Bonuses
401k with Company Match
Company Paid Life Insurance
Annual Raises
Room for Advancement

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

#SSIND

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technical support occupations jobs in plattsburgh, ny

IT Service Desk Agent

Network Support Technician

IT Help Desk Technician

IT Help Desk Technician

IT Support Specialist

IT Technical Support

IT Support Specialist

Technical Support Engineer

Technical Support Associate

Support Technician (L1)

Training Lead-Truss

IT Support Specialist

Application Support Engineer

IT Service Technician

Tech Support Specialist

Help Center Technician

Workforce Solutions Support Specialist

Support Engineer

Technical Experience Representative

Student Assistant - Corrections Education – Multiple Temporary positions

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