Top 270 Technical support Jobs in Pleasant Hill, Ca

Technical Support Operations
Rockbot —Oakland, CA
- $70,000 - $100,000 a year
- Weekends as needed
- Remote
- Analysis skills
- Senior level
- Communication skills
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IT Helpdesk Technician
Integrated Pain Management Medical Group, Inc. —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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7d
IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
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Desktop Support
Atomic Machines —Emeryville, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
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Technical Support Specialist
Chevron Federal Credit Union —Concord, CA
- $27.73 - $38.13 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Senior IT Support Technician
Form Energy, Inc —Berkeley, CA
- $40.60 - $50.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Mentoring
- Paid parental leave
- Relocation assistance
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IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
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IT Support Specialist
Midi Health —San Francisco, CA
- $75,000 - $85,000 a year
- Remote
- Google Workspace
- Mid-level
- Windows
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1d
INFORMATION TECHNOLOGY ASSOCIATE
Department of Corrections & Rehabilitation —Solano County, CA
- $4,935 - $8,740 a month
- Weekends as needed
- Current TB test
- Hospital
- Fingerprint clearance
7d
Help Desk Support Technician
Town School for Boys —San Francisco, CA
- $32 - $40 an hour
- Part-time
- Customer service
- Organizational skills
- Middle school
12d
Technical Support Specialist
Anrok —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
IT Support Engineer
Anthropic —San Francisco, CA
- $230,000 - $265,000 a year
- On call
- Hybrid work
- Google Workspace
- 7 years
- Office
- Parental leave
- Flexible schedule
7d
Technical Support Engineer
Blacksmith —San Francisco, CA
- $160,000 - $180,000 a year
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
Service Desk Technician L2
Milestone Technologies, Inc. —San Francisco, CA
- $38 - $41 an hour
- Monday to Friday
- Google Workspace
- Mid-level
- Continuous improvement
Help Desk Technician
NEOVERA LLC —San Francisco, CA
- $110,000 - $120,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply
Help Desk Technician
FIS Global —Fairfield, CA
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Pass drug screening
User Support & Junior Systems Administrator
FirmaTRUST —San Francisco, CA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Google Workspace
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Campus Support Specialist
Unitek College Of Nursing —Concord, CA
- $25 - $28 an hour
- Full-time
- High school diploma or GED
- University
- 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Support Engineer
Owner.com —San Francisco, CA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
Quick Apply
Operations and Systems Tech II
Partnership HealthPlan of California —Fairfield, CA
- $36.00 - $45.01 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research

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Technical Support Operations

Rockbot
Oakland, CA

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Job Details

$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

As the Technical Support Operations hire at Rockbot, you'll serve as the technical backbone of Rockbot's escalation function — the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions.

This is a deeply hands-on technical support role for someone who enjoys solving hard problems, improving systems, and making the entire support organization stronger over time.

You'll own Rockbot's most advanced support scenarios across networking, firewall configuration, hardware, player setup, connectivity, and enterprise environments while also serving as a key partner in evolving our AI-enabled support operations.

With the rollout of Zendesk AI Co-Pilot and related automation tooling, you'll help optimize how support operates at scale — improving triage, workflows, agent efficiency, self-service experiences, and data quality. Just as importantly, you'll help close the loop: identifying patterns, improving documentation, influencing product and operational improvements, and reducing future support volume through scalable fixes.

The ideal candidate combines deep technical troubleshooting skills with systems thinking, operational maturity, and strong customer instincts. You'll partner closely with the Director of Support and cross-functional teams across Product, Engineering, Customer Success, and Sales, bringing a practitioner's perspective to how we configure and optimize the systems the team relies on.

What You'll Do

Tier 2 Escalation & Technical Resolution

Own escalated Tier 2 technical cases across networking, firewall configuration, hardware troubleshooting, player setup, connectivity failures, and platform-level issues
Diagnose root cause through systematic troubleshooting and isolation techniques in complex customer environments
Escalate issues to Product and Engineering with clear reproduction steps, technical context, impact assessment, and supporting data
Identify recurring hardware or platform failure patterns and proactively surface trends and recommendations
Maintain clear, proactive communication with customers and internal stakeholders on status, timelines, and resolution paths
Meet SLA commitments for escalated tickets while proactively identifying and escalating risks
Participate in on-call rotation and provide occasional after-hours or weekend coverage for enterprise escalations

Enterprise & Strategic Account Support

Serve as a technical resource for enterprise and high-touch accounts with complex or customized environments
Support pilot and trial customers through technical validation, troubleshooting, and implementation guidance
Participate in customer calls, Slack channels, and cross-functional account reviews as needed
Partner with Customer Success and Sales to proactively identify technical risks and improve customer health

AI Tooling, Support Operations & Workflow Optimization

Partner on the rollout, optimization, and administration of Zendesk AI Co-Pilot and related support tooling
Improve workflows related to intelligent triage, agent assist, automation, self-service, and support data hygiene
Bring a practitioner's perspective to support operations, tooling decisions, workflow design, and process scalability
Help define how AI can improve both customer experience and internal team efficiency

Knowledge Management & Team Enablement

Build and maintain internal troubleshooting guides, escalation procedures, and operational playbooks
Author and improve Help Center content focused on high-volume technical issues
Act as a go-to technical resource for Tier 1 support
Coach team members through escalated cases by teaching diagnostic thinking and troubleshooting methodology — not just resolutions

Data, Insights & Product Advocacy

Analyze escalation trends, technical themes, and failure patterns to identify product and operational improvement opportunities
Contribute insights and metrics to monthly Support reporting
Advocate for customer-impacting fixes and operational improvements with data-driven recommendations
Monitor proactively for emerging issue clusters before they create large-scale customer impact

Who You Are

3+ years in a Tier 2, escalation, or advanced technical support role within SaaS, IoT, AV, media technology, or related environments
Strong networking fundamentals, including TCP/IP, VLANs, firewall configuration, and connectivity troubleshooting
Hands-on experience troubleshooting hardware and device-level issues
Skilled at structured problem solving and systematic root-cause analysis
Strong written and verbal communication skills with both technical and non-technical audiences
Experience with Zendesk or similar support platforms, including workflow configuration or administration
Comfortable operating in fast-paced environments with shifting priorities and cross-functional collaboration
Experience supporting enterprise or high-touch customer environments
Exposure to AI-enabled support tooling, automation workflows, or Copilot-style systems
Strong operational instincts with experience improving documentation, workflows, or support processes
Consistent track record of strong productivity, quality, and customer satisfaction performance

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $70k-$100k, as well as equity, and benefits for all team members.

Our Values:

Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters.
Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.

Quick Apply

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technical support jobs in pleasant hill, ca

Technical Support Operations

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IT Technician

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INFORMATION TECHNOLOGY ASSOCIATE

Help Desk Support Technician

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Help Desk Technician

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Operations and Systems Tech II

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