Position Summary: Pharma Logistics is seeking a highly technical Scrum Master / Technical Business Analyst to lead Agile delivery and support business analysis across the enterprise IT application landscape, including NetSuite ERP, Workato integrations, Snowflake data warehouse, SharePoint Online, Microsoft 365, custom applications, API/EDI integrations, and data governance initiatives. This role is intended to be approximately 80% technical delivery/business analysis leadership and 20% administrative/project coordination.
The role will partner with developers, business analysts, QA resources, infrastructure and security teams, business stakeholders, and external vendors to translate business needs into actionable backlog items, support solution design, drive predictable sprint execution, and ensure quality releases. The role serves as a servant leader, technical facilitator, and hands-on business analysis partner.
Essential Responsibilities
Technical Delivery & Business Analysis Leadership
Agile Delivery Management
- Lead Scrum ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
- Drive predictable sprint execution by monitoring sprint goals, team capacity, velocity trends, and delivery commitments.
- Remove impediments that impact application development, integrations, data delivery, QA, infrastructure, security, or release execution.
- Promote Agile discipline, team accountability, and continuous improvement across IT delivery teams.
Technical Business Analysis Responsibilities
- Act as a hands-on Technical Business Analyst for IT initiatives by gathering, analyzing, and documenting business, functional, and technical requirements.
- Lead requirements discovery sessions with business stakeholders, IT teams, vendors, and subject matter experts to define current-state and future-state processes.
- Translate business needs into clear epics, features, user stories, acceptance criteria, process flows, data requirements, and testable deliverables.
- Partner with developers and architects to validate solution feasibility, integration impacts, system dependencies, data mapping needs, and configuration requirements.
- Support process mapping, workflow analysis, gap analysis, root-cause analysis, and recommendations for system or process improvements.
- Assist with UAT planning by defining test scenarios, validating expected outcomes, coordinating stakeholder feedback, and ensuring business sign-off is captured before release.
- Maintain documentation for requirements, decisions, assumptions, dependencies, risks, release notes, and business process changes.
Enterprise Applications & Technical Coordination
- Coordinate technical delivery across NetSuite, Workato, Snowflake, SharePoint Online, Microsoft 365, custom applications, API/EDI integrations, and data quality initiatives.
- Partner with architects, developers, analysts, QA, infrastructure, and security teams to identify dependencies and translate business needs into executable work.
- Ensure user stories include clear acceptance criteria, business value, dependencies, testing needs, and release considerations.
- Support production issue triage and coordinate resolution activities when sprint or release work is impacted.
Azure DevOps / Jira Delivery Operations
- Maintain Agile boards, epics, features, user stories, defects, tasks, priorities, and sprint backlogs in Azure DevOps and/or Jira.
- Build and maintain dashboards that provide visibility into sprint progress, risks, blockers, workload, release readiness, and delivery trends.
- Ensure delivery data is current, accurate, and useful for IT leadership decision-making.
Quality Assurance & Release Coordination
- Coordinate QA, UAT, integration testing, regression testing, defect remediation, and release readiness activities.
- Support release planning, deployment coordination, change control readiness, release notes, and implementation communications.
- Ensure testing expectations, acceptance criteria, and rollback considerations are visible before production releases.
Vendor & Partner Coordination
- Coordinate Agile delivery activities involving external vendors and implementation partners.
- Track vendor deliverables, dependencies, decisions, open issues, and action items.
- Facilitate technical discussions between internal teams and external partners to keep delivery aligned with Pharma Logistics priorities.
Continuous Improvement
- Identify workflow bottlenecks, delivery risks, technical debt themes, and process inefficiencies.
- Recommend improvements in Agile practices, business analysis standards, documentation standards, testing discipline, release governance, and delivery transparency.
- Promote practical automation and DevOps practices where appropriate.
Administrative & Project Coordination – 20%
- Provide concise project and sprint status updates to IT leadership and business stakeholders.
- Maintain action logs, decision records, meeting notes, risks, dependencies, and project documentation.
- Support sprint capacity planning, milestone tracking, meeting coordination, and follow-up activities.
- Support IT governance, change control, audit readiness, and adherence to internal delivery standards.
Required Qualifications
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or related field; equivalent experience may be considered.
Experience
- 7+ years of Scrum Master experience supporting technical IT or software delivery teams.
- 7+ years of business analysis or systems analysis experience supporting enterprise applications, integrations, data platforms, or custom software delivery.
- 7+ years of experience in enterprise applications, software delivery, systems analysis, IT project management, or related technology roles.
- Experience supporting Agile delivery using Azure DevOps and/or Jira.
- Experience coordinating delivery across ERP, integration platforms, data platforms, custom applications, or enterprise SaaS systems.
Technical Skills
- Strong understanding of SDLC, Agile/Scrum practices, backlog management, release coordination, QA/UAT, and production support workflows.
- Strong business analysis skills, including requirements elicitation, user story creation, acceptance criteria definition, process mapping, workflow analysis, gap analysis, and UAT support.
- Working knowledge of enterprise platforms such as NetSuite, Workato or similar integration tools, Snowflake or cloud data platforms, SharePoint Online, Microsoft 365, and API/EDI integrations.
- Ability to understand technical dependencies, integration impacts, data quality risks, security considerations, and deployment readiness requirements.
- Ability to create useful dashboards, metrics, and delivery reports in Azure DevOps/Jira or similar tools.
Preferred Certifications
- Certified ScrumMaster (CSM)
- Professional Scrum Master (PSM I or higher)
- SAFe Scrum Master (SSM)
- PMI-ACP
- IIBA ECBA/CCBA/CBAP or business analysis certification
- Microsoft Azure Fundamentals or related certification
