Top 18 Technical support specialist Jobs in Pleasant Prairie, Wi

IT Support Specialist - II
Birchwood Foods —Kenosha, WI
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Support/Specialist - Pleasant Prairie, WI
BD —Pleasant Prairie, WI
- Weekends as needed
- Schematics
- Computer literacy
- Mid-level
Service Support Specialist I
Snap-on Inc —Kenosha, WI
- Temporary
- Windows
- Microsoft Office
- Organizational skills
9d
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Technical Product Specialist
Badger Meter —Racine, WI
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Technical Support Specialist (Growth Track)
WealthCharts —Lake Geneva, WI
- $45,000 - $65,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
IT Support Specialist
Bear Country Inc —Caledonia, WI
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Level 1 Technical Support Specialist, Managed Print Services
POSRG —Wauconda, IL
- $40,000 - $60,000 a year
- Ability to climb stairs
- High school diploma or GED
- Communication skills
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Customer Technical Specialist
Peraton —Franklin, WI
- $39,000 - $62,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
3d
Software Support Specialist
Computer Information Systems —Highland Park, IL
- Windows
- Criminal background check
- Computer networking
- Disability insurance
- Health insurance
Product & Fleet Support Specialist
RACINE RAILROAD PRODUCTS INC —Mt Pleasant, WI
- Full-time
- ERP systems
- Mid-level
- Office
- Health savings account
- Dental insurance
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Racine, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Workshop Training & Network Specialist, Passenger Car Aftermarket (West Coast)
ZF —Vernon Hills, IL
- $81,000 - $109,000 a year
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
3d
Customer Support Specialist
Tvh Parts Co —Grayslake, IL
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Tuition reimbursement
- 401(k) matching
Quick Apply
4d

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IT Support Specialist - II

Birchwood Foods -
Kenosha, WI

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Network troubleshooting
Mobile device support
On-site technical support
Microsoft Outlook
Computer Science
IT user and group management
Laptop (troubleshooting support)
Printer (troubleshooting support)
Microsoft Office
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
IT support
Desktop applications
Microsoft 365 support
Identity and access management (IAM) solutions
Desktop administration
Hardware diagnostics
Peripheral hardware support
Active Directory
IT department experience
Help desk
Information Technology

Full Job Description

IT Support Specialist II

Employment Type: Full-Time

Location: On-Site

Experience Required: 2-4 Years
Department: Information Technology (Food Manufacturing)

Reports To: IT Director and Senior Systems Analyst

Position Overview

We are seeking a skilled and motivated IT Support Specialist II to join our IT team in a fast-paced food manufacturing environment. This position provides hands-on technical support for employees, endpoint devices, Microsoft Applications, and technology used across office and manufacturing locations. The position will support desktops, laptops, mobile devices, printers, Security cameras, Microsoft 365, Active Directory, endpoint-management tools, and basic network connectivity. The person in this position will be working with five other team members, including support, infrastructure, and systems engineers.

The ideal candidate is a proactive problem solver who works well under pressure, enjoys supporting users in both office and production environment, managing multiple priorities, and resolving technical issues that affect daily business and manufacturing operations. The candidate must be willing to travel to the two other company locations as needed for support and small project work.

Key Responsibilities
End-User Support

· Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and related peripherals. Currently there are 400 desktops and laptops in use.

· Monitor camera system to make sure they are all online.

· Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Microsoft Office.

· Assist with creating and maintaining Active Directory user accounts, security groups, login scripts, shared resources, shared-folder permissions, mapped drives, and access requests.

· Assist with password, authentication, and multi-factor authentication issues.

· Deploy, configure, and troubleshoot Windows desktop and laptop systems.

· Install, configure, and support third-party business applications.

· Set up and maintain printers on Windows workstations and servers.

· Perform basic network cabling and connectivity troubleshooting.

· Document support requests, resolutions, recurring issues, and technical procedures.

· Participate in technology deployments, upgrades, and infrastructure projects.

· Travel to other company locations as required for support and project initiatives. This may be a few times a year. We typically stay M-F at the site when someone travels.

· Participate in an on-call rotation providing after-hours and weekend support. Rotation is for a week every five weeks.

Endpoint Deployment and Management

· Deploy, configure, maintain, and troubleshoot Windows desktops and laptops.

· Assist with Microsoft Intune device enrollment, software deployment, policy application, and endpoint configuration.

· Install operating-system updates, applications, drivers, and security software.

· Support mobile devices and other company-managed endpoints.

· Assist with equipment inventory, lifecycle replacement, and asset tracking.

· Follow IT security, change-management, and incident-management procedures.

Manufacturing-Site Technology Support

· Provide technical support for office and production-floor users.

· Support manufacturing workstations, shared terminals, barcode scanners, label printers, and related site technology, as applicable.

· Troubleshoot basic hardware, cabling, printer, and connectivity issues in production environments.

· Coordinate with senior IT staff, equipment vendors, and site personnel to resolve technology issues outside the scope of Level 2 support.

Education & Experience

Required

· 2-4 years of experience in an IT Support, Help Desk, or Systems Support role.

· High school diploma or equivalent.

· Experience supporting Microsoft Windows desktops and laptops.

· Experience with Active Directory user administration and Microsoft 365 support.

· Strong troubleshooting skills involving hardware, software, printers, mobile devices, and basic networking.

Preferred

Associate's degree (2-year) or Bachelor’s degree (4-year) in Information Technology, Computer Science, Information Systems, or a related field.
Experience with Microsoft Intune.
Previous experience working in a manufacturing environment.
Industry certifications such as CompTIA A+ and\or Microsoft certifications.

Technical Skills

Familiarity With

· Microsoft Intune

· VMware (vSphere and vCenter)

· DNS and DHCP administration

· Manufacturing site support

· Networking concepts including VLANs

· Candidates do not have to be proficient in all technologies.

Experience With

· Active Directory (user setup, scripts, folder sharing, and security)

· Microsoft 365 user support

· Desktop and laptop deployment

· Basic hardware troubleshooting (A+ level skills)

· Network cabling fundamentals

· Printer installation and configuration on Windows desktops and servers

· Installation and support of third-party business applications

Qualifications & Attributes

· Ability to work effectively in a fast-paced manufacturing environment.

· Strong customer service and communication skills.

· Works well under pressure and can manage multiple priorities simultaneously.

· Strong analytical and problem-solving abilities.

· Self-motivated with the ability to work independently.

· Team-oriented with a willingness to learn and adapt to new technologies.

Working Conditions

This is an on-site position and is not eligible for remote work.
Manufacturing plant environment with both office and production floor support responsibilities.
Occasional travel to other company locations for support and project work. Traveling to other locations can be a few times a year.
Participation in an after-hours and weekend on-call support rotation is required.

Opportunity

· This position provides an opportunity to expand experience in endpoint management, networking, virtualization, Microsoft cloud services, and manufacturing technology while supporting critical business operations.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have experience administering Active Directory user accounts, security groups, permissions, and access requests?
This position requires working on-site in a manufacturing environment. Are you able to work on-site full-time?
This position requires participation in an after-hours and weekend on-call rotation (approximately one week every five weeks). Are you willing to participate?

Experience:

IT support: 3 years (Required)
Microsoft Office: 1 year (Required)

Ability to Commute:

Kenosha, WI 53144 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support specialist jobs in pleasant prairie, wi

IT Support Specialist - II

Help Desk Support/Specialist - Pleasant Prairie, WI

Service Support Specialist I

IT Support Specialist

Technical Product Specialist

Technical Support Specialist (Growth Track)

IT Support Specialist

Level 1 Technical Support Specialist, Managed Print Services

Customer Technical Specialist

Software Support Specialist

Product & Fleet Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Workshop Training & Network Specialist, Passenger Car Aftermarket (West Coast)

Customer Support Specialist

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