Position: Taproom General Manager
Type: Salary and Exempt
Reports to: Regional Retail Manager
Rate: $70,304 to$75,000 per year
The General Manager will manage all operation aspects of the restaurant ensuring guest satisfaction and continued growth. The GM oversees all back of house, front of house, event and infrastructural operations. This includes executing strategic planning to achieve goals in sales, costs, beverage and food quality, in addition to the overall guest and staff experience. The ideal candidate is someone who can weather the whirlwind of running a restaurant, while staying focused, energized and attentive to the needs of their team.
Job Responsibilities/Main Functions/Main Tasks
Staffing/Personnel
- Oversee Front-of-House and Back-of-House management team and assist in problem-solving.
- Ensure that the restaurant staff is scheduled appropriately from shift to shift and season to season. Control all labor to maximize sales and remain within targets.
- Respond to employment inquiries, interview and hire as needed. Help direct supervision and development of managers and employees. Obtain and submit requirements for new hires to HR.
- Ensure that all employee related legal/compliance items are adhered to; meal and rest periods, harassment training, food handlers’ certifications, RBS (Responsible Beverage Service) etc.
- Utilize the HR Information System for progressive disciplinary actions. Ensure proper steps are followed to execute the termination of employees when necessary.
- Provide direction to managers and employees regarding operational and procedural issues.
- Work with HR to conduct new hire orientations and oversee the training of new employees.
- Develop managers and employees by providing ongoing feedback, establish performance expectations by conducting department meetings and re-enforcing expectations in performance reviews.
- Organize and oversee staff events that promote team building and camaraderie.
Quality
- Assist in determining the quality assurance of our food and beverage program.
- Communicate quality issues to department heads.
- Collaborate on solutions to quality problems.
Guest Experience
- Ensure all staff members provide friendly, efficient customer service and positive guest experiences in all areas.
- Review service procedures with staff and implement any necessary changes.
- Ensure all proper security procedures are in place to protect employees, customers and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured.
- Respond to guest complaints and inquiries in a timely manner.
- Create and improve systems and processes for both service and functionality.
Financial
- Responsible for the location's annual budgeting and accountable for the location’s Profit and Loss.
- Final approval of all purchases - ensure that invoice policies and budget are followed accurately.
- Work to actively increase profitability by minimizing costs, including food, beverage, supply, utility, and labor. Work with all management to this effect.
- Work to increase sales through increased customer service and minimizing errors.
Administrative
- Daily sales reconciliation, deposits, reports, and banking
- Final payroll approval and approval of work hours, ensuring accuracy
- Final approval and submission of monthly inventory, including food, beverage, equipment and merchandise
- Work with the HR team to ensure that employee files and documentation of discipline are in compliance
- Provide requested reports to Regional Retail Manager and ownership
Maintenance
- Ensure all equipment, appliances, etc., are in working order. Contact any service technicians, as needed.
- Visually inspect location for problems
- Oversee maintenance department
Food and Beverage
- Be knowledgeable about all Drake’s products and offerings.
- Work with department heads to ensure cost of goods remain within target
- Collaborate with Chefs, Brewers, and Managers to develop seasonal menus
- Oversee the training of the staff’s knowledge of food, beer and cocktails to promote a positive guest experience.
- Oversee ongoing training courses for Drake's staff to ensure that the team is knowledgeable and educated.
Community Involvement
- Provide a presence in the local community through events, activities and local donations.
- Work with the Regional Retail Manager and Marketing to help advertise community involvement and increase the awareness of Drake’s Brewing Company.
- Collaborate with local organizations and Events Manager to plan and execute on-site events that drive revenue and are mutually beneficial.
Accountabilities
- Keep the Regional Retail Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, positive events, staff issues, maintenance issues, guest complaints, meeting results, and roadblocks), and take prompt corrective action where necessary or suggest alternative courses of action.
- Complete job responsibilities and performance objectives in a timely and effective manner.
- Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity and efficiency/effectiveness.
- Perform other duties and responsibilities as required or requested.
Core Competencies:
Leadership: Sets a positive example by following all Drake’s policies. Treats all staff members with respect and helps coach and motivate all employees.
- Team Development: Has the ability to encourage a team to provide the best guest experience and products possible.
- Gaining Commitment: Can motivate team members to work together as a team and contribute to creating an environment of equity and inclusion.
Teamwork: Must be able to work cooperatively and collaboratively with others; makes contributions to the work of others to assist the team to achieve a shared goal.
Multitasking: Successfully manages more than one competing task at a time; understands how to shift priorities in order to achieve goals.
Workload and Time-Management: Uses time productively and effectively; stays focused by using time effectively and prevents irrelevant issues/distractions from interfering with task/project completion; ensures that high-priority work is accomplished within established deadlines.
Attention to Detail: Is thorough when performing work and conscientious about all details.
Problem-Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and makes recommendations.
Temperament: Possesses the key skill of being ready for anything and handles conflicts of any sort with a calm, self-aware, and measured demeanor
Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and defensible
Resilience: Remains flexible and durable in high-stress situations. Maintains a positive attitude in all situations and develops an environment that encourages team members to do the same
Effective Communication Skills: Presents information clearly, concisely, and logically. Practices radical candor - maintains open, direct, and honest communication with all levels of employees. Able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning
Passion for Hospitality, Good Food, and Craft Beer: Internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer.
Required Knowledge, Skills and Abilities:
- 3-4 years of bar and restaurant management experience
- 3-4 year of scheduling and floor managing experience
- A minimum of 2 years’ experience in financial management - inventory and cost control
- Experience in working with various vendors and placing/receiving orders
- Ability to take responsibility, make quick and informed operational decisions
- Ability to adapt, prioritize, and multi-task within a fast-paced environment
- A problem solver who is able to work effectively with no supervision
- Ability to direct, train and coach all staff
- Excellent time management and organizational skills
- Experience in POS management
- Excel and restaurant accounting knowledge
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb.
- Ability to frequently talk, hear, and smell.
- Ability to frequently lift at least 50 lb., and work standing for several hours
- Ability to work safely around chemicals, loud noises, hot environments, wet environments, and other potential hazards
- Ability to frequently reach with hands and arms. Use hands to finger, handle or feel objects, tools, or controls.
Job Type: Salary and Exempt
Pay: $70,304 to $75,000 per year
Job Type: Full-time
Pay: $70,304.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
