At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.
The Valet helps ensure every guest at Mirbeau enjoys a seamless, welcoming, and memorable experience from the moment they arrive to the moment they depart. Working closely with the Guest Services and Front Desk teams, the Valet provides a warm first impression, offers property guidance, assists with luggage, and delivers attentive service throughout the guest’s stay. This role is centered on anticipating guest needs, offering thoughtful support, and consistently reflecting Mirbeau’s commitment to genuine hospitality.
Pay Rate: $17.00 to $19.50 per hour.
Job Responsibilities:
- Guest Service & Support
- Greet guests with a warm, professional demeanor using Forbes and Mirbeau-approved language.
- Open doors, offer welcome drinks, and create a polished first impression upon arrival.
- Escort guests to their rooms, confirm room keys, and provide an in-room orientation.
- Give tours of the property and provide resort maps, brochures, and information on amenities and local events attractions.
- Assist with luggage handling at check-in, check-out, or upon request.
- Deliver special items before guest arrival (e.g., gifts, flowers, packages) and accommodate in-room requests throughout the stay.
- Provide thoughtful, proactive assistance to ensure a seamless guest experience.
- Transport guests safely to and from the resort in company vehicles; maintain radio contact with the property when off-site.
- Ensure company vehicles are clean, fueled, and properly maintained (oil, water checks).
- Handle guest laundry and dry-cleaning needs; follow up on issues as necessary.
- Offer resort and area recommendations, upsell services, and always find an answer to guest questions.
- Communicate guest needs, complaints, or unusual situations promptly to the appropriate department or manager.
- Property Presentation & Cleanliness
- Keep the bell stand, bell closet, lobby, and entryways clean, organized, and stocked.
- Maintain front desk restroom cleanliness and ensure it is well stocked.
- Perform light maintenance and cleaning as needed: vacuum, sweep, mop, and shovel during winter.
- Check housekeeping closets for used trays/dishes and remove them when necessary.
- Polish bell carts regularly to maintain a polished appearance.
- Communication & Operational Duties
- Print and organize daily arrivals reports for greeting guests.
- Log and store lost and found items.
- Report low room supplies or equipment issues to the appropriate department.
- Attend staff meetings and training sessions as required.
- Contribute ideas to improve service and guest experience.
- Perform additional duties as assigned by management.
Qualifications, Skills & Educational Requirements:
- Experience & Credentials
- Previous experience in hotels or hospitality, particularly in a bell attendant or concierge role is highly desirable, as is experience in customer service.
- Holds a current, valid driver’s license. A commercial driver’s license (CDL) is preferred, allowing for safe operation of company vehicles when transporting guests or performing resort errands.
- Professional Skills & Attributes
- Demonstrates exceptional verbal communication skills and the ability to engage with guests thoughtfully and respectfully.
- Ability to listen actively, convey information clearly, and build rapport with guests and team members.
- Maintains calmness and patience in high-pressure situations or when handling difficult guests, ensuring a positive and courteous experience throughout all interactions.
- Works cooperatively with Guest Services, Front Desk, Housekeeping, and other departments to ensure seamless guest experiences. Demonstrates a positive, team-oriented attitude with a strong sense of accountability.
- Personal Appearance & Attributes
- Maintains a neat, well-groomed, and professional appearance at all times, reflecting the elevated standards of the resort.
- Exhibits a warm, friendly, and approachable personality that fosters positive guest interactions.
- Possesses strong, meticulous attention to detail and ability to multitask.
- Demonstrates the ability to quickly learn job responsibilities and adapt to changing demands.
- Ability to remain patient and composed in all situations.
- Reliable, punctual and flexible.
- Physical Requirements
- Must be in good physical health and capable of performing the essential duties of the role, including standing and walking for extended periods, lifting and carrying luggage up to 40 pounds, and pushing or maneuvering rolling bell carts efficiently and safely.
Employee Perks and Company Incentives:
- Discounted rates for services and retail items within the spa!!
- 401K with company match
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Holiday Pay
- Career advancement potential within the company
- Anniversary Program!!
- Work Performance Incentives
- And more!!!
Excellence means being the best in every detail. Come find your balance- and your future- with us.
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
