Top 30 It service manager Jobs in Plymouth, Mi

Service Desk Manager
Lumentis —Novi, MI
- Full-time
- Hybrid work
- 7 years
- Office
- Windows
Quick Apply
Sr. Manager, Engineering Service Delivery
Trinity Health —Livonia, MI
- Full-time
- Office
- 3 years
- Analysis skills
14d
Lead Data Center Support Services Technician
Oracle —Saline, MI
- Mentoring
- Senior level
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Response
Trinity Health —Livonia, MI
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
IT Managed Services Account Manager
Hyperion Managed Services —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- IT
- Profit sharing
- Health insurance
Quick Apply
Senior Engineering Manager of Backend Services
Whisker —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
Infrastructure Services Lead
PHINIA —Auburn Hills, MI
- Full-time
- Computer science
- Azure
- Oracle
3d
Network Engineer II
University of Detroit Mercy —Detroit, MI
- $62,917 a year
- Weekends as needed
- Mid-level
- Windows
- University
- Health savings account
- AD&D insurance
AI Product Manager-Sales & Services
Ford Motor Company —Dearborn, MI
- $99,600 - $192,900 a year
- Online Application
- Hybrid work
- 3 years
- Master's degree
- Analysis skills
- Paid parental leave
- Paid holidays
8d
Manager, Cloud Services and Site Reliability
Barracuda Networks Inc. —Ann Arbor, MI
- $151,000 - $200,000 a year
- Remote
- 5 years
- DevOps
- Mentoring
- Health insurance
- Paid time off
Quick Apply
1d
Enterprise Software Support Engineer
Edward Rose & Sons —Bloomfield Hills, MI
- Overtime
- Research
- Mid-level
- Office
- Paid time off
- On-the-job training
Quick Apply
7d
Field Technician
Valsoft Corporation —Ann Arbor, MI
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
2d
Service CCaaS Technology Delivery Lead
Accenture —Detroit, MI
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Oracle
- Sales
- 5 years
- Paid holidays
- Disability insurance
Manager - Epic Cogito
Henry Ford Health —Detroit, MI
- Day shift
- 7 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Engagement Manager, Professional Services, AWS Strategic Industries
Amazon Web Services, Inc. —Southfield, MI
- $131,200 - $195,400 a year
- Full-time
- Computer science
- Computer Science
- 3 years
- AD&D insurance
- Health insurance
3d
Technical Delivery Lead - Connected Services
Stellantis —Auburn Hills, MI
- Office
- Product management
- Senior level
15h
Intelligent Infrastructure Services Advisory Lead
Accenture —Detroit, MI
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Detroit, MI
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager
EY —Detroit, MI
- $142,600 - $297,200 a year
- Computer Science
- Research
- Supervising experience
- Paid holidays
- Health insurance
9d

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it service manager jobs near plymouth, mi

Service Desk Manager

Lumentis
Novi, MI

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Managing teams in a customer support role
Tooling
Incident management software
Frontline customer support management
Global team management
Key Performance Indicators
Quality performance measurement
Implementing IT solutions
Ticketing system technical support

Full Job Description

Overview of the Role

The Service Desk Manager is the owner of the employee IT experience at Lumentis, responsible for managing the global service desk function and day-to-day end user support. This role will implement and optimize a modern service desk platform, drive service quality through KPIs and SLAs, and ensure that employees receive timely, effective, and friendly IT support.

Company Background

Lumentis is a recognized leader in automotive lighting, serving numerous customers globally. We are committed to innovation, quality, and customer satisfaction in a fast-paced, dynamic environment.

https://lumentis-group.com/

Key Responsibilities

Lead the global IT service desk function, ensuring high quality support to employees across all regions and locations.
Implement and manage a service desk platform (for example ServiceNow, Freshdesk, Ivanti Neurons, or similar), including workflows, knowledge base, and self-service capabilities.
Define and monitor service performance through KPIs and SLAs; drive continuous improvement based on metrics and feedback.
Oversee incident, request, and escalation processes, working closely with Infrastructure, Applications, and Security teams.
Develop and maintain service desk procedures, runbooks, and knowledge articles to support efficient and consistent service delivery.
Coach and develop service desk staff (internal and/or external), fostering a customer centric culture and clear ownership.
Collaborate with HR, Facilities, and other corporate functions to support onboarding, offboarding, and other cross functional processes.
Communicate planned maintenance, outages, and major incidents clearly and proactively to end users and stakeholders.
Gather and analyze employee feedback to continuously improve the IT experience.

Required Qualifications

Typically requires 7+ years of experience in IT support or service desk roles, including prior service desk management experience.
Demonstrated experience implementing, configuring, and managing IT service management tools (such as ServiceNow, Freshdesk, Ivanti Neurons, or similar).
Strong knowledge of ITIL or equivalent IT service management best practices.
Proven track record managing KPIs, SLAs, and service quality in a multi site or global environment.
Experience leading and developing service desk or IT support teams.
Excellent customer service orientation and communication skills, with the ability to interact effectively at all levels of the organization.

Desired Skills

Experience supporting end users in manufacturing or automotive environments.
Familiarity with collaboration and endpoint platforms, including Office 365, Windows, mobile devices, and remote access tools.
Experience working with outsourced or managed service providers in a support context.
Ability to manage change and drive adoption of new tools and processes for end users.
Knowledge of ITIL processes and best practices
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be legally authorized to work in the United States at the time of hire.

Work Environment

Hybrid (in-office and remote); up to 25% travel

Reports To

Senior Manager– Infrastructure and Operations

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

Call-To-Action

If you are ready to steer your career towards new horizons with Lumentis, we encourage you to bring your expertise onboard. Join us in shaping the future of automotive lighting solutions, your leadership can make a difference!

Work Location: Hybrid remote in Novi, MI 48375

Quick Apply

Refine Your Search

it service manager jobs in plymouth, mi

Service Desk Manager

Sr. Manager, Engineering Service Delivery

Lead Data Center Support Services Technician

Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Response

IT Managed Services Account Manager

Senior Engineering Manager of Backend Services

Team Lead / Support Lead IT Managed Services Help Desk

Infrastructure Services Lead

Network Engineer II

AI Product Manager-Sales & Services

Manager, Cloud Services and Site Reliability

Enterprise Software Support Engineer

Field Technician

Service CCaaS Technology Delivery Lead

Manager - Epic Cogito

Engagement Manager, Professional Services, AWS Strategic Industries

Technical Delivery Lead - Connected Services

Intelligent Infrastructure Services Advisory Lead

Technology Strategy Manager/Sr Manager, Financial Services

Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager

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