Top 2836 Customer specialist Jobs in Plymouth Mn

Transit Operations Manager
Southwest Transit —Eden Prairie, MN
- $92,000 - $138,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- AD&D insurance
- Disability insurance
Credit Specialist
Bill Hicks & Co., Ltd. —Minneapolis, MN
- Full-time
- Background check
- Management
- ERP systems
- Profit sharing
- Health savings account
Quick Apply
2h
Member Engagement Specialist - Personal Banker
CITY & COUNTY CREDIT UNION —Golden Valley, MN
- $21.31 - $29.53 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Property Manager
Soderberg Apartment Specialists LLC —Minneapolis, MN
- From $65,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Engagement / Sales Specialist
Summit Retail Solutions —Minneapolis, MN
- $60,000 - $90,000 a year
- Full-time
- Background check
- Up to 50% travel
- Driver's License
- Paid training
- Health insurance
Quick Apply
$22hr Technical Support/Customer Service Representative 1st shift
Masterson Staffing —Maple Grove, MN
- From $22 an hour
- Full-time
- Background check
- In-person
- Entry level
Quick Apply
Customer Success Specialist
CascadEffects —Chanhassen, MN
- From $25 an hour
- Full-time
- Customer service
- Research
- Mid-level
Quick Apply
Customer Support Specialist
Great Day Improvements: A Family of Brands —Minneapolis, MN
- $19 - $21 an hour
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Medical Billing Customer Service Specialist
RAYUS Radiology —Saint Louis Park, MN
- $18.25 - $26.39 an hour
- Full-time
- Remote
- Spanish
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Specialist
Clear Capital | CubiCasa —Minneapolis, MN
- $20 - $28 an hour
- Overtime
- Remote
- Mid-level
- Communication skills
- Commercial
- Profit sharing
- AD&D insurance
Quick Apply
13d
Patient Financial Services Customer Service Representative
Fairview Health Services —Saint Paul, MN
- $22.96 - $32.42 an hour
- Full-time
- Remote
- Medical office experience
- Mid-level
- Associate's degree
- Work from home
11d
Casual Clinic Patient Registration Specialist
Summit Orthopedics —Plymouth, MN
- $18.77 - $23.46 an hour
- Part-time
- Customer service
- Computer literacy
- Urgent Care
- Profit sharing
- Disability insurance
Customer Service Specialist
Eden Prairie Schools —Eden Prairie, MN
- $28.51 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
6d
Photo Specialist
Walgreens —Plymouth, MN
- $15.00 - $17.50 an hour
- Part-time
- English
- Fair chance
- Entry level
5d
Office Support Specialist - Public Safety
City of Plymouth, MN —Plymouth, MN
- $30.25 - $39.16 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
5d
Technical Support Specialist
Boston Scientific —Arden Hills, MN
- $51,000 - $96,900 a year
- Computer literacy
- Neurology
- Mentoring
Customer Support Specialist
Wandering Puffin, LLC —Minneapolis, MN
- $25.37 - $30.56 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Organizational skills
- Relocation assistance
- Health insurance
Quick Apply
19h
Cashier
Famous Dave's Plymouth —Plymouth, MN
- $13 - $16 an hour
- Part-time
- Basic math
- English
- High school diploma or GED
- Flexible schedule
Quick Apply
Part Time Sales Associate (Brick Specialist) Ridgedale, MN
LEGO —Minnetonka, MN
- $18.40 - $19.40 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
DIGITAL CUSTOMER SERVICE SPECIALIST
MESSERLI KRAMER P.A. —Plymouth, MN
- $19 - $22 an hour
- Full-time
- Microsoft Outlook
- Pass drug screening
- Office
Quick Apply

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Transit Operations Manager

Southwest Transit -
Eden Prairie, MN

Apply Now

Job Details

Full-time
$92,000 - $138,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Route planning software
Spatial analysis
Geographic analysis
Data analysis reporting
Team leadership
Coaching
Mapping software
Metrics Reporting
Transportation planning (urban planning)
Team development
Bachelor's degree
Mentoring
Procurement contract management
Contracts
Data collection
Project contract management
Data analytics technologies

Full Job Description

Job Summary

The Transit Operations Manager manages daily transit operations, ensuring safe, reliable, and efficient service. This role leads the transit fleet's lifecycle, oversees dispatch workflows, manages driver contracts, and directs long-term transit planning and network development. The ideal candidate maintains operational efficiency, optimizes fleet uptime, and designs service routes to meet community needs

SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go.

Mission:
We provide a premium experience for the southwest Twin Cities through safe, reliable, and cost-effective transit that builds community and connects our customers from where they are to where they want to go.

Vision:
SouthWest Transit is the leading provider of innovative transit solutions that improve livability and enhance economic opportunity in the communities we serve.

Essential Duties & Responsibilities

Lead, coach, and develop a team of dispatch, customer experience, and transit ops staff to ensure continuous communication and smooth daily operations.
Manage daily transit operations ensuring system-wide adherence to commission-approved KPIs.
Lead the Transit Planner in designing, analyzing, and optimizing transit routes, timetables, and service schedules.

Analyze ridership trends and operational data to improve service efficiency, enhance the rider experience, and identify service gaps and expansion opportunities.

Prepare operational reports, service performance metrics, and grant proposals for transit development funding.
Partner with internal departments, vendors, and external stakeholders to improve public transit services and implement new technologies.
Manage and/or partner on comprehensive new-hire training programs focused on safety, equipment operation, and customer experience.
Assist in incident investigations, respond to difficult and sensitive issues, identify and report findings and take necessary corrective action.
Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.
Manage the accurate collection, verification, and timely submission of monthly and annual reports to the FTA National Transit Database, MnDot, MetCouncil, the SWT Commission and others as needed.
Work with cross functional teams to map the customer journey, identifying pain points and opportunities for improvement across all touchpoints.
Oversee service design and execution.
Develop and implement short- and long-term operational strategies that align with agency goals and community needs. Guide long-range transit planning, service standards, and network development.
Monitor and improve on-time performance, productivity, service reliability, customer satisfaction, and operational efficiency. Utilize data analytics to support operational decision-making and continuous process improvement.
Prepare and manage driver ops operating budgets, and monitor expenditures to identify cost-saving opportunities.
Collaborate with the Safety and Risk Specialist to minimize incidents and improve safety.
Be the liaison between SWT and the driver contractors.
Oversee the collection and analysis of customer feedback from various channels including social media, surveys, focus groups, etc..
Identify, partner, and execute on opportunities for enhancing customer experience from loyalty programs to appreciation events.
Fleet Management
- Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal.
- Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software.
- Ensure all vehicles comply with federal, state, and local safety and regulatory standards.
All other duties as assigned

Minimum Qualifications

Bachelor’s Degree in Urban and Regional Planning, Public Administration, or other related field
5-7 years progressively responsible experience in public transportation system with at least 3 years leading teams
Proven ability to lead and mentor teams
Strong proficiency in scheduling, routing, and mapping software
Experience with transit scheduling and run-cutting software, micro-transit operations, transit performance analytics and reporting, geo-spatial analysis, and contract management
Embraces SWT values of Purpose, Integrity, Continuous Learning, Innovation, Belonging and Accountable
Strong understanding of GTFS and transit data standards, transit funding and grant administration

Preferred: Expertise in Federal Transit Administration (FTA) regulations

This role is 100% in office.
SouthWest Transit participates in E-Verify. Upon job acceptance, candidate will be required to complete an I-9 form and provide documentation to verify identity and employment eligibility.

Physical Demands & Working Conditions

Work is indoors in a normal office environment. Occasional lifting of thirty pounds or less is required. Requires a high attention to detail or deadlines between 45% and 70% of the time. A typical workday involves about 85% of the time spent sitting and about 50% or more of the time using a keyboard. However, this varies depending on the season. A significant amount of time is spent handling paper and maintaining files.

Apply Now

Refine Your Search

customer specialist jobs in plymouth mn

Transit Operations Manager

Credit Specialist

Member Engagement Specialist - Personal Banker

Property Manager

Customer Engagement / Sales Specialist

$22hr Technical Support/Customer Service Representative 1st shift

Customer Success Specialist

Customer Support Specialist

Medical Billing Customer Service Specialist

Customer Support Specialist

Patient Financial Services Customer Service Representative

Casual Clinic Patient Registration Specialist

Customer Service Specialist

Photo Specialist

Office Support Specialist - Public Safety

Technical Support Specialist

Customer Support Specialist

Cashier

Part Time Sales Associate (Brick Specialist) Ridgedale, MN

DIGITAL CUSTOMER SERVICE SPECIALIST

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