Top 88 Benefits analyst Jobs in Pocatello, Id

Member Service Centers Analyst
Idaho Central Credit Union —Chubbuck, ID
- Mid-level
- Finance
- Analysis skills
- Wellness program
- Paid holidays
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Consumer Compliance Analyst
Idaho Central Credit Union —Chubbuck, ID
- Microsoft Excel
- Office
- Finance
- Wellness program
- Paid holidays
Quick Apply
Financial Analyst, Controller's Office (1580)
Idaho State University —Pocatello, ID
- $60,000 - $65,000 a year
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
10d
Human Resources Information Systems (HRIS) Analyst, Office of Human Resources (1467)
Idaho State University —Pocatello, ID
- $60,000 - $70,000 a year
- Hybrid work
- Computer Science
- System design
- Mid-level
- Health insurance
- Dental insurance
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Idaho
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
IT Agile Delivery Analyst - Meridian or Chubbuck
Idaho Central Credit Union —Chubbuck, ID
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pocatello, ID
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
SEO & GEO Strategist
CSP Agency —United States
- $70,000 - $85,000 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- JavaScript
- Health insurance
- Dental insurance
Quick Apply
Epic Beaker Technical Analyst
Highmark Companies —United States
- Contract
- Remote
- Background check
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Facets Configuration Analyst
Vytwo —United States
- Full-time
- Remote
- Residential
- Senior level
- 10 years
Quick Apply
HL7 Data Analyst
VITL —United States
- $110,000 - $115,000 a year
- Email
- 5 years
- Salesforce
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Principal Broadband Consultant / Program Manager
CTC Technology & Energy —United States
- $85,000 - $150,000 a year
- Full-time
- Remote
- Background check
- Research
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Facets Configuration Analyst
Vytwo —United States
- Full-time
- Remote
- Residential
- 3 years
- Analysis skills
Quick Apply
Senior Broadband Consultant
CTC Technology & Energy —United States
- $60,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
Facets Configuration Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Residential
- 3 years
- Analysis skills
Quick Apply
Facets Analyst
Revolution Technologies, LLC —United States
- $38.19 - $45.00 an hour
- Full-time
- Remote
- 5 years
- Analysis skills
- US work authorization
- Health savings account
- Health insurance
Quick Apply
5d
Health Rules Configuration Analyst
Vytwo —United States
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
Quick Apply
CIBMTR Program Manager
Registry Partners —United States
- From $35 an hour
- Weekends as needed
- Remote
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Current Events / All-Source Intelligence Analyst
Atlas Advisors, LLC —United States
- Full-time
- Background check
- Research
- Master's degree
- Paid training
- Relocation assistance
Quick Apply
Epic Tapestry UM Analyst
Vytwo —United States
- $50 an hour
- Full-time
- Remote
- 5 years
- HIPAA
- Mid-level
Quick Apply

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Member Service Centers Analyst

Idaho Central Credit Union -
Chubbuck, ID

Quick Apply

Job Details

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

AI models
AI chatbots
Performance dashboard reports
ITIL Foundation
Data quality checks
Dashboard development
Knowledge management
Operational analysis
Performance improvement leadership
ITIL Certification
Data visualization software proficiency
System administration
Data analysis reporting
Texting/chatbox tools
Operations management
Requirements specification
Requirements design
Automation
Bachelor's degree in finance
Coaching
Data quality assurance
IT service management
System performance optimization
Bachelor's degree in business
Business intelligence report generation
Dashboard creation support
Process design
Configuration management
Information Systems
Metrics Reporting

Full Job Description

Owns the daily operation and administration of contact center technology platforms, ensuring optimal configuration, routing, and performance across systems such as Five9, Level.ai, Calabrio, and PinDrop. Drives continuous improvement of AI, automation, and call flows while analyzing performance data to generate actionable insights and deliver clear, impactful reporting. Enables front-line teams and cross-functional partners to enhance quality, workforce optimization, risk mitigation, and overall member experience outcomes.

Duties and Responsibilities

Define and design contact center business requirements and experiences by identifying business use cases across contact center platforms, including call drivers, routing logic, AI containment scenarios, and performance goals, while validating call flows from both member and agent perspectives to ensure efficient and effective experiences.
Develop and optimize AI content, knowledge, and quality frameworks by creating and maintaining IVA prompts, responses, FAQs, and knowledge content while establishing QA scoring criteria and supporting AI training using real business scenarios to drive accurate, compliant, and empathetic interactions.
Lead reporting design, analytics validation, and performance measurement by defining reporting and dashboard requirements, including call reasons, containment, QA, Member Effort Score (MES), and sentiment, and validating analytics outputs during testing and ongoing operations to ensure data accuracy and usability.
Execute testing, training, and operational readiness for platform changes by leading business user acceptance testing (UAT) across contact center technologies, supporting agent and supervisor training, and validating operational readiness to ensure successful implementation and adoption of new capabilities.
Manage daily platform operations and continuous performance optimization by overseeing day-to-day operations within Five9, Level.ai, and Calabrio, including agent configuration, skill assignments, queue management, and routing adjustments, while continuously refining AI workflows, knowledge content, and automation opportunities to improve performance and member experience.
Analyze trends, deliver insights, and enable performance improvement by monitoring and interpreting key performance metrics, developing and maintaining operational dashboards and reports, and providing data-driven insights and recommendations to leadership while supporting coaching workflows, workforce optimization, fraud monitoring, and ongoing team enablement.

Education and Experience Required:

Bachelor’s degree in Business, Information Systems, Analytics, Finance, or related field, or equivalent experience.
2–5 years of experience in contact center operations, analytics, or systems; business systems or platform administration; or data and operations analysis.

Preferred Experience:

Experience with contact center technologies such as Five9 or similar CCaaS platforms, Calabrio or workforce management tools, and quality management or analytics platforms such as Level.ai or similar.
Experience analyzing call center performance metrics, including QA, sentiment, service levels, and related measures.
Experience supporting user acceptance testing (UAT), training, and system adoption.
Exposure to AI, automation, or conversational systems, including IVA, chat, and voice AI.

Preferred Skills:

Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations.
Ability to translate business needs into system configurations and workflow improvements.
Effective communication skills with the ability to support and train business users.
Process-oriented mindset with a focus on continuous improvement.

Certifications

Certifications in contact center operations, customer experience, or workforce management (e.g., CCXP, CCCM, WFM certifications), Data analytics or business intelligence certifications (e.g., Power BI, Tableau, Google Data Analytics), Experience or certification in AI, automation, or conversational platforms, Process or systems-related certifications (e.g., ITIL Foundation) preferred.

Physical Requirements

Ability to perform tasks requiring manual dexterity, such as processing paperwork, typing, filing, and handling cash.
Prolonged periods of sitting or standing, as required by job duties.
Occasionally lift and move items weighing up to 20–40 pounds (e.g., copy paper, cash drawers, marketing materials).
Frequent repetitive motions involving wrists, hands, and fingers (e.g., typing, data entry).
Ability to reach and operate keyboards and other standard office equipment.
Operate basic office machines and technology, including computers, calculators, telephones, and multifunction printers.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role offers benefits, including:

Competitive Pay
Medical, Dental, & Vision Insurance
Generous Paid Time Off
Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

#ICCUTOPPRIORITY

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

benefits analyst jobs in pocatello, id

Member Service Centers Analyst

Consumer Compliance Analyst

Financial Analyst, Controller's Office (1580)

Human Resources Information Systems (HRIS) Analyst, Office of Human Resources (1467)

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

IT Agile Delivery Analyst - Meridian or Chubbuck

Seasonal, Operations Technical Specialist (Part Time)

SEO & GEO Strategist

Epic Beaker Technical Analyst

Senior Facets Configuration Analyst

HL7 Data Analyst

Principal Broadband Consultant / Program Manager

Facets Configuration Analyst

Senior Broadband Consultant

Facets Configuration Analyst

Facets Analyst

Health Rules Configuration Analyst

CIBMTR Program Manager

Senior Current Events / All-Source Intelligence Analyst

Epic Tapestry UM Analyst

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