SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.
JOB SUMMARY: This position is responsible for developing and delivering Caterpillar Technician education and training in alignment with the Technician Career Development Plan. Facilitates in-house and client training courses. Maintains & develops training materials, aids, labs, records and schedules. Meets the requirements set forth by Caterpillar to obtain instructor qualification as needed. Travels as needed to deliver training within Western States Equipment Company’s territory.
ESSENTIAL FUNCTIONS:
Safety and Security
- Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
- Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
- Adhering to required personal protective equipment (PPE) as identified in safety policy.
Classroom Instruction and Curriculum
- Delivers diesel technician training to WSECO employees and customers. This training is primarily focused on Caterpillar systems and products, including but not limited to Engines, Tier 4, Powertrains, Electrical, Hydraulics, HVAC, Reusability, Applied Failure Analysis, and other focus areas of technician development.
- Develops and maintains training curriculum for the Technician Career Development Plan (TCDP) for all levels of technicians, in alignment with the business strategy objectives, as directed by the Director of Talent Development and Technician Training Supervisor. Actively advocates the TCDP with dealership technicians and supervisors.
- Performs LMS duties applicable to technician training (creating and scheduling classes, managing rosters, closing classes, etc.)
- Understands and delivers Caterpillar software training (STW, SIS ,ET,TMI, Service Report Writing, Warranty Reports, etc).
- Travels to WSECO regional training locations: Pocatello, Missoula, Liberty Lake, and Meridian (and other branches as needed).
- Delivers minimum of two weeks of training a month.
- Performs employee development through 30, 60, and/or 90 day follow-up training sessions.
- Creates and maintains training aids and technical labs.
- Obtains and maintains Caterpillar instructor qualifications, as needed (CIAP).
- Adheres to all customer care standards.
- Actively cares and advocates safety at Western States. Demonstrates and ensures all in attendance of formal class experiences adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Works within and promotes corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- Strong interpersonal skills and the ability to work with a wide range of individuals and personalities.
- Must be competent and familiar with Caterpillar equipment and systems (engines, powertrains, hydraulics, electrical, HVAC, emissions, supporting technology systems, etc.)
- Strong technical knowledge of Caterpillar software programs (STW/SIS/ET/TMI, Service Report Writing, Warranty Reports, etc.), Microsoft programs, and other software applications required.
- Strong verbal and written communication skills and the ability to present information effectively to groups.
- Ability to utilize various learning management systems for development and delivery of training curriculum. (SABA, Inkling, Open Sesame, etc.)
- Ability to be an advocate for the Human Resource/Talent Development department, Technician Career Development Plan, and other training initiatives.
- Ability to adapt to rapidly changing technologies and dynamic training curriculums.
- Ability to develop and maintain effective working relationships with others.
- Ability to travel out-of–town and overnight as needed, on a regular basis.
- Consistent attendance.
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or General Education Degree (GED).
- One-year experience as a Caterpillar dealership technician with progressive job responsibilities and knowledge preferred.
- Experience working with entry-level to advanced- level technicians to develop skills as a mentor or leadership role in an unofficial or official capacity required.
- Valid driver’s license and acceptable driving record required.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
- Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
- Exposure to extreme temperatures and environment.
- Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
