Top 7 Success navigator Jobs in Polkton, Nc

Success Navigator
South Piedmont Community College (SPCC) —Polkton, NC
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Success Navigator (Part-Time)
South Piedmont Community College (SPCC) —Polkton, NC
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sales Manager, Sales Operations (Home Services)
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- $100,000 - $150,000 a year
- Full-time
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- Background check
- 7 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Success Navigator

South Piedmont Community College (SPCC) -
Polkton, NC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Visitor query response
Spanish
Confidential information handling
Microsoft Excel
Email customer support
Microsoft Outlook
Student resource provision
Assisting students with technology
Administration student referral
Faculty collaboration
Banner
Student record keeping
Greeting customers
Client inquiry handling
Student information system
Family Educational Rights and Privacy Act (FERPA)
Educational program guidance
High school diploma or GED
Working with students from diverse cultural backgrounds
Collaboration with other professionals for student support
PeopleSoft
Working with students
Client referral services
College financial aid assistance
1 year
Ellucian
Associate's degree
Community college experience
Teaching
Student registration processing

Full Job Description

The Success Navigator is primarily based at the OCH campus in Monroe, with occasional travel to the Tyson Center and LLP campus. Reporting to the Assistant Director of Admissions, this role plays a vital part in delivering a welcoming and supportive experience for new students, returning students, and campus visitors.

As the “front door” to the college, the Navigator serves as a key point of contact, stationed at the front desk and responsible for managing a high volume of in-person interactions, phone calls, multiple email accounts, and the processing of enrollment documents such as transcripts and electronic forms.

This is a customer service focused role, where responsibilities include greeting guests, answering student questions, and guiding individuals to appropriate campus resources. The Navigator is expected to develop deep knowledge of the college’s enrollment processes—both credit and non-credit—to provide accurate and helpful support to prospective and incoming students.

Collaboration is essential to this position. The Navigator works closely with faculty and staff to ensure a smooth and informed enrollment experience for all students. They also participate in ongoing professional development related to key service areas including admissions, financial aid, academic advising, registration, and business office functions.

Success in this role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, student-centered environment.

A comprehensive benefits package is offered to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

Essential Duties Summary

Provide assistance to all current and potential students of the College, including, but not limited to career assessment, enrollment applications, financial aid completion, financial aid forms, residency determination service (RDS), placement information, registration, transfer information, and payment; referring to college resources, faculty, and/or staff as needed

Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed

Guide students seeking non-credit programs through the online registration process and collect documentation and register students for non-credit medical programs

Process transcripts, forms, and other documentation to allow students to register as quickly as possible

Serve as the primary contact for the college by answering main phone line, website inquiry forms, and inquiry emails

Provide referrals for services based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff

Maintain current knowledge base of all student related resources, procedures, and policies

Teach students how to navigate the student Self Service, electronic forms, and other SPCC IT resources

Collaborate with all areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions

Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

Adhere to all SPCC’s policies and procedures

Establish and maintain effective working relationships with students, staff, faculty, and the public

Work effectively within an ethnic, cultural, and socially diverse student population

Maintain confidentiality of all records in accordance with FERPA

Work variable schedule if needed, including evenings/weekends and travel between campuses

Other duties as assigned

Required Qualifications

Associate’s degree OR a high school diploma and student support related experience, minimum one year full-time

Customer Service experience, one year full-time or equivalent part-time

Preferred Qualifications

Bachelor’s degree

Experience in a community college setting working with enrollment, advising, student support services, and/or student records, one year full-time or equivalent

Preferred Bi-lingual in Spanish

At least one year full-time or equivalent part-time documented experience in Microsoft Office Suite (Excel, Access, Word, Powerpoint, Outlook) and/or Information System (ie. Colleague, Banner, Jenzabar, PeopleSoft Campus Solution)

Physical Demands

Special Conditions Eligibility Summary

Eeo Statement Summary

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.

Posting Detail Information

Posting Number

JP00789FY17-18

Open Date

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

Apply Now

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success navigator jobs in polkton, nc

Success Navigator

Success Navigator (Part-Time)

Sales Manager, Sales Operations (Home Services)

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