Job Summary
Medical Assistant I works under the Clinic Manager to assist with maintaining efficient patient flow and quality care during clinic hours. The Medical Assistant I works as part of a health care team including physicians, NP/PA’s, patient services representatives, medical records, health educators and social workers to provide comprehensive care in a non-judgmental manner. Unicare Community Health Center is a federally qualified health center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, mental health and outreach services to low income, multiethnic, uninsured and underinsured populations. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Duties/Responsibilities:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
- Provide back-up support for the medical assistant team, which includes all functions of a medical assistant.
- Receives, greets, and directs patients for their health exam.
Assist with intake, financial screening, and set-up for patient visits. Completes fee ticket, collects payment and insurance information. Utilize eCW system to schedule and review appointments for need and accuracy. Interprets for the provider and staff as needed. Performs clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and/or verifying patient information, patient check in/out, coordinate and facilitate accurate patient appointments.
- Process front and back patients check out to ensure completeness.
Assist with the training of medical and lab assistants, and volunteer staff on health education, and laboratory. Assist in providing on-going supervision to same staff. Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review. Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed. Work with Manager to oversee dispensary logs and storage to maintain quality assurance.Coordinate the inventory, ordering and supply stock maintenance of medical supplies. Provide sick/vacation leave backup for other medical assistants.Assists with daily and monthly quality assurance reviews including emergency kit check off. Record and maintain the refrigerator and freezer temperature logs.Order VFC vaccines.Ensures accurate and detailed documentation as per the provider(s) instruction.Accurately and thoroughly document clinical visits and procedures and treatments performed by the provider, including but not limited to: patient clinical history and physical exam.Patient education and explanations of risks and benefits.Provider-dictated diagnoses, and instructions for patient or family members for self-care and follow-up.Assist Provider in navigating the electronic health record (EHR).Locates information for review (encounters, test results, outside records, etc.)Champions quality initiatives and implements key components into documentation.Troubleshooting basic IT needs (i.e. printer setup, etc.)Notifies provider of any pending items/ system alerts.Actively participates in huddles with care team.Understands clinical scribe scope of practice and maintains awareness of any changes.Attends training on diverse subjects as needed to enhance or maintain performance.Performs other duties as requested.
Non-Essential Functions
- As directed by the Clinic, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
Professional Requirements
- Adhere to dress code, appearance is neat and clean.
- Maintain current license, registrations and/or certifications.
- Maintain patient confidentiality at all times.
- Report to work on time and as scheduled as attendance and punctuality is necessary.
- Ability to work well with a multidisciplinary team.
- Ability to problem solve and be self-motivated.
- Maintain regulatory requirements, including all state, federal and local regulations.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and standards regarding ethical business practices.
- Communicate the mission, ethics and goals of the organization.
- Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills.
- Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
- Able to work independently with little or no supervision.
Qualifications
- High school diploma, or GED required.
- College education a plus.
- Completion of medical assistant training program required.
- Phlebotomy certification a plus.
- Zero (0) to two (2) years’ experience in an outpatient medical clinic or hospital, medical office setting preferred.
Knowledge, Skills, and Abilities
- Excellent people skills, with an ability to partner with a dynamic leadership team.
- Possess personal qualities of integrity, credibility, and commitment to corporate mission.
- Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.
- Maintain current knowledge of policies and procedures as they relate to safe work practices.
- Follow all safety procedures and report unsafe conditions.
- Ability to work with a diverse population.
- Willing to work flexible hours, including evenings.
- Must have reliable transportation.
- Must be self-directed and work productively with minimal supervision.
- Ability to work effectively as a member of an interdisciplinary team
- Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, Outlook
- Knowledge of Electronic Health Records
- Perform phlebotomy and basic laboratory duties.
- Demonstrate the skills to provide age-appropriate care to the clients of the clinic.
- Demonstrate knowledge of the principals of growth and development over the life span and possess the ability to interpret information relative to the patients age related needs.
- Bilingual English/Spanish required.
Physical Requirements and Environmental Conditions
- Prolonged periods of sitting and working on a computer.
- Pushing and pulling objects up to 25 lbs.
- Frequent wrist, hand, and finger dexterity to perform fine motor function.
- Position requires light to moderate work with 25 lb. maximum weight to lift and carry.
- Full range of body motion requires twisting body, pushing, pulling, reaching, bending, stooping, and handling objects with hands and/or fingers, listening, talking, and/or hearing, and seeing.
Working Conditions
- Non-Ionizing Radiation (microwaves)
Work Schedule
- You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company. There will be occasional Saturdays as needed.
You will need to travel to other clinic locations as needed for cross coverage support.
