Top 475 Customer relations representative Jobs in Pomona, Ca

PT Utilities Customer Services Representative I
City of Anaheim, CA —Anaheim, CA
- $27.77 - $35.14 an hour
- Part-time
- Background check
- Sales
- Computer literacy
- Retirement plan
8d
Senior Representative, Health Plan Provider Relations (Must Reside in CA)
Molina Healthcare, Inc. —Montclair, CA
- $73,008 - $111,967 a year
- Full-time
- Medical office experience
- Contracts
- Senior level
- Health insurance
5d
Customer Service Representative - Dental
East Valley Community Health Center Inc. —Pomona, CA
- $22.00 - $25.98 an hour
- Spanish
- Dental office
- Word processing
- Paid holidays
- Health insurance
Quick Apply
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Service Representative I
WESTERN GROWERS ASSURANCE TRUST —Irvine, CA
- $35,288.33 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
6d
Customer Service Representative I
WESTERN GROWERS GROUP —Irvine, CA
- $35,288.32 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
Router
Summit LLC —Pomona, CA
- $34 an hour
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Representative
Total Transportation & Distribution —Rancho Cucamonga, CA
- $21 - $23 an hour
- Full-time
- Microsoft Outlook
- English
- Office
- Paid training
- Health insurance
7d
Call Center Representative
Arrowhead Orthopaedics —Riverside, CA
- Full-time
- Computer literacy
- Medical office experience
- HIPAA
Night Dispatcher
Vulcan Materials Company —Pomona, CA
- $32 - $36 an hour
- Full-time
- Management
- Sales
- Writing skills
Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
USC —Arcadia, CA
- $62,773 - $97,781 a year
- 8 hour shift
- Spanish
- Hospital
- Writing skills
Senior CNC Lathe Machinist
LISI Aerospace —Garden Grove, CA
- $30.11 - $37.09 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
Sales Representative
STRAUB DISTRIBUTING CO LTD —Anaheim, CA
- $52,680 - $84,000 a year
- Full-time
- Ability to walk for extended periods
- Merchandising
- Basic math
- Profit sharing
- Health savings account
Human Resources and Payroll Coordinator
Orange Circle Studio —Irvine, CA
- $26 - $30 an hour
- Overtime
- Spanish
- Microsoft Excel
- OSHA
- Paid holidays
- Disability insurance
Quick Apply
Sales Representative
High Desert Connections —Fontana, CA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Customer service
- In-person
- Opportunities for advancement
Quick Apply
9d
Community Mgr II
NATIONAL COMMUNITY RENAISSANCE —Ontario, CA
- $30.00 - $30.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Customer Relations Representative
Confidential —Buena Park, CA
- $950 - $1,450 a week
- Full-time
- Background check
- In-person
- Communication skills
- 401(k)
- On-the-job training
Quick Apply
8d
Assistant Store Manager (In Training)
99 Ranch Market —Rowland Heights, CA
- $25 an hour
- Weekends as needed
- Spanish
- Merchandising
- English
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager #38
99 Ranch Market —Alhambra, CA
- From $25 an hour
- Weekends as needed
- Spanish
- Merchandising
- English
- Health insurance
- Dental insurance
Quick Apply
Project Manager II
Corovan —Fullerton, CA
- $26.50 - $29.53 an hour
- Overtime
- Microsoft Excel
- Bachelor of Science
- English
Quick Apply

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PT Utilities Customer Services Representative I

City of Anaheim, CA -
Anaheim, CA

Apply Now

Job Details

Part-time
$27.77 - $35.14 an hour
8 days ago

Benefits

Retirement plan

Qualifications

Record keeping
Computer operation
Sales
Phone communication
Basic math
In-person customer service
English
Desktop applications
Typing

Full Job Description

Description

The City of Anaheim Public Utilities Department is looking for two (2) Part Time Customer Services Representatives I to join a highly dynamic and customer-driven team. The Public Utilities Customer Services Representative I performs public contact and record keeping work related to the operational, financial and commercial records of water and electric utilities and provides a wide range of information and service to utility customers and the general public. Qualified candidates must possess some public contact experience in the sales or service field. Applicants must be available to work Monday to Thursday (7AM - 6PM) and Friday (7AM - 5:30PM).

The ideal candidate will:

Possess experience working in a fast-paced customer service call center environment, demonstrating the ability to handle high call volumes (preferably utility-related) and deliver exceptional service under pressure.
Have the ability to bring an empathetic and kind approach to their customer service resolutions
Be a leader in providing excellent customer service in-person, by phone, or via chat and email
Have experience in troubleshooting customer issues and providing analytical and creative solutions to customer problems
Have excellent written/verbal communications skills
Have experience working with sensitive financial and/or confidential information (e.g., social security numbers, driver's license, etc.)
Have experience with Enquesta or similar Customer Information Systems software in a utilities customer service role

This position can average up to 30 hours per week with no minimum number of hours guaranteed. Please visit www.myanaheimbenefits.com for more information regarding part time benefits.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Provide information and assistance to the public related to City services, local elected officials, staff members, activities, procedures, documentation and other issues; respond to questions, complaints, or requests for service; analyze data to determine proper response to inquires.
Determine nature/urgency of the issue; assist citizens to contact appropriate personnel in other City departments for information or assistance with problem; categorizes and code complaints for data entry purposes and to monitor resolution
Perform data entry functions by keying data into computer system; enter, retrieve, review or modify data in computer database; verify accuracy of entered data and make corrections.
Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues.

Take on-and-off orders for utility service by telephone, correspondence and in person; analyze customer records to apply appropriate utility rates; establish deposit amounts from written guidelines for new utility users and authorize deposit refunds.
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures; compute and prepare water and electric bills; review, audit, analyze and reconcile customer billing records and make adjustments as needed.
Use various computer systems computer extensively to enter data of new utility customers and make data changes; interact with customers, coordinate with utility field and billing units, check credit ratings, obtain other information to assist customers, research, resolve or refer to investigators reports of unauthorized utility usage and use discretion to determine deposit and restoration of service requirements.

Determine and resolve utility payment problems and mis-readings; research, recalculate and adjust incorrect bills.

Prepare orders to install, remove and repair meters, post, disconnect, restore, or verify services and to perform other service related changes.

Perform financial transactions including processing or transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, reversing payments, reissuing refunds, and adjusting service fees; process bankruptcies and proof of claims; manage customer payment programs.

Coordinate efforts with outside agencies for payment of utility accounts; take delinquency action on active utility accounts and performs collection efforts on closed utility accounts.

Read and analyze single-line diagram and panel schedules for new commercial meters; assist customers who have had their service disconnected or who have received notice to interrupt service, including granting extensions of service.

Audit, analyze and reconcile computer reports; prepare periodic and special reports; maintain various manual records, logs and ledgers.

Research customer records to resolve more difficult customer inquiries and prepare correspondence in response.

Communicate with customers via telephone, mail, email, or other means of communication.

Assist in the training of new Customer Service Representatives and serve as a resource to staff of other units of the department; assist other positions or work units with various support assignments or special projects on an as needed basis.

Perform related duties and responsibilities as required.

Qualifications

Experience and Training: Some public contact experience in the sales or service field. An equivalent combination of experience and training sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying

Knowledge of: Personal computer operation in office applications; office procedures and equipment; English usage; basic math; record keeping and reporting; and fundamental principles of human relations and telephone etiquette.

Ability to: Type at a net corrected speed of 35 words per minute; read and comprehend written training material in order to learn the functions required of the position; acquire knowledge of City services, activities, procedures, and community service programs and community based organizations; make basic arithmetical calculations; analyze data and draw logical conclusions; maintain accurate records; speak clearly and concisely; to operate a computer; communicate effectively; follow verbal and written instructions; respond tactfully and effectively to public inquiries, complaints, and requests for services; establish and maintain effective working relationships with the public and staff.

Supplemental Information

***** IMPORTANT APPLICATION INFORMATION AND INSTRUCTION *****

Applications will be accepted until Monday, August 24,2026 at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

The City of Anaheim offers a range of benefit programs to eligible part-time employees and their eligible dependents. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits summary, visit:
https://www.anaheim.net/DocumentCenter/View/36803/Benefits-Summary-Part-Time

For additional information about the City's benefits, visit www.myanaheimbenefits.com then click on Part-Time Employees.

RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.

Part-time eligible employees become members of CalPERS as either Classic or New members.

Part-time employees not eligible for CalPERS are required to participate in the City’s part-time 457 plan, as a replacement plan for Social Security.

To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/37234/PT-CalPERS-Rates

Apply Now

Refine Your Search

customer relations representative jobs in pomona, ca

PT Utilities Customer Services Representative I

Senior Representative, Health Plan Provider Relations (Must Reside in CA)

Customer Service Representative - Dental

Customer Service QA Lead

Customer Service Representative I

Customer Service Representative I

Router

Customer Service Representative

Call Center Representative

Night Dispatcher

Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)

Senior CNC Lathe Machinist

Sales Representative

Human Resources and Payroll Coordinator

Sales Representative

Community Mgr II

Customer Relations Representative

Assistant Store Manager (In Training)

Assistant Store Manager #38

Project Manager II

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