Top 1559 Patient services manager Jobs in Pomona, Ca

Operations Manager
Confidential —Pasadena, CA
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Call Center Manager (Healthcare)
Infusion For Health —Brea, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
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Registration Representative - Full Time - Nights - 8hr ICH (10:30p – 7:00am) Covina, California
Emanate Health —Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Bilingual
- Customer service
- High school diploma or GED
Registration Representative - Full Time - Days - 8hr ICH Covina, California
Emanate Health —Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Bilingual
- Customer service
- High school diploma or GED
4d
Manager, Patient Access OC
City of Hope —Irvine, CA
- $46.77 - $78.11 an hour
- Full-time
- Hospital
- System design
- Office
Receptionist
STIIIZY —Pomona, CA
- $19.50 an hour
- Part-time
- High school diploma or GED
- 21 years or older
- Ability to stand for extended periods
- Paid training
- Paid holidays
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Case Management Coordinator - Per Diem - Days - 8hr QVH West Covina, California
Emanate Health —West Covina, CA
- $30 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
Business Office Coordinator
Providence at Home with Compassus —Pomona, CA
- $15.00 - $33.88 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Tuition reimbursement
Quick Apply
14d
Registration Representative - Full Time - Variable - 8hr FPH Glendora, California
Emanate Health —Glendora, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Bilingual
- Customer service
- High school diploma or GED
11d
Back Office - Medical Assistant I
Unicare Community Health Center —Pomona, CA
- $25 - $30 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Lab Assistant - Clinical Lab
Chino Valley Medical Center —Chino, CA
- $23.00 - $27.56 an hour
- Part-time
- Hospital
- BLS Certification
- High school diploma or GED
- Health insurance
- Dental insurance
Intake Specialist
SpecialtyCare Rx —Diamond Bar, CA
- $30 - $35 an hour
- Full-time
- Management
- Mid-level
- Office
Quick Apply
RAC Manager
Prime Healthcare Management Inc —Ontario, CA
- $71,760.00 - $94,619.20 a year
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Manager - Clinical Lab
San Dimas Community Hospital —San Dimas, CA
- $96,096 - $130,104 a year
- Full-time
- Hospital
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
COORDINATOR, UM (LVN)
Pomona Valley Hospital Medical Center —Pomona, CA
- $35.95 - $50.59 an hour
- Full-time
- LVN
- Hospital
- Mid-level
Clinic Manager
Arrowhead Orthopaedics —Chino Hills, CA
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Front Office Manager
AltaMed Health Services Corporation —West Covina, CA
- $92,123.20 - $110,547.84 a year
- Full-time
- Background check
- Spanish
- 5 years
- 403(b) matching
- Paid holidays
Immunohematology Reference Lab Manager (BB/SBB)
American Red Cross —Pomona, CA
- $155,000 a year
- Full-time
- Customer service
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
12d
Telephone Operator (PBX) - Part Time
Corona Regional Medical Center —Corona, CA
- $23.00 - $34.32 an hour
- Part-time
- Acute care
- Hospital
- Entry level
OBGYN Hospitalist/Laborist Part time
Emanate Health Medical Group —West Covina, CA
- $172,800 - $244,800 a year
- Part-time
- Background check
- Spanish
- Medicine
Quick Apply

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Operations Manager

Confidential
Pasadena, CA

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Optimizing workflow processes
Revenue growth
Managing healthcare operations budgets
In-person customer service
Team development
Hiring
Bachelor's degree
Financial concepts
Recruiting
Profitability analysis
Process management

Full Job Description

Position Summary:

We're a healthcare organization looking for an experienced Operations Manager to lead three of our locations.

Manages the daily business operations, staff and performance of multiple urgent care sites through the development of strong partnership relations with clinical services staff, providers, and regional leaders. Ensures the alignment of each site with the core mission and values of the company: to provide best-in-class community care, combining excellent clinical quality with superb customer experience. Manages the financial performance and growth of the practice. Manages the performance of the entire employee team, ensuring all team members are working to their top potential and working together to deliver a safe, enjoyable, and high-quality experience for patients and staff.

RESPONSIBILITIES

▪ Staff management: Oversee all staff through hiring, scheduling, and performance management. Address employee issues, promote positive morale, and mentor staff for potential growth. Routinely host staff meetings to ensure staff are informed of all office updates. Check in with staff individually.

Financial performance:
Drive site profitability by acting on key financial metrics such as volume, productivity, expenditures (supplies and labor), revenue collection, and bad debt
Account for site finances, including making bank deposits and performing weekly reconciliation, managing petty cash, and submitting batch and expense report
Implement operational budget

▪ Patient care and satisfaction: Ensure high quality, efficient, and compassionate patient care. Monitor patient satisfaction metrics and implement plans to improve based on feedback.

▪ Clinical training oversight: Ensure the timely orientation, training and cross-training of clinical support staff.

▪ Ensure efficient and adequate staffing and scheduling. Partner with Regional Operations Leader and Central Scheduling Team to create schedules, review and adjust staffing levels as indicated by patient volume and efficiency standards, coordinate coverage for gaps in schedule, and ensure effective uptake of provider and clinical support staff back-up systems. Manage employee time including hiring offers, clinical start dates, timekeeping, attendance tracking, absence management, HRIS data, and approvals in a timely manner.

▪ Marketing: Engage in local community referral sources, predominantly during lower volume months.

▪ Compliance and maintenance: Ensure all sites are compliant with OSHA and employee record keeping standards, and preventative maintenance schedules are followed. This includes conducting/coordinating clinical competency training and reviews, maintaining personnel files in compliance with accrediting body standards, inspecting the physical plant, managing inventory, and coordinating repairs. Work with regional medical leaders to maintain clinical quality controls for laboratory and radiology practices.

▪ Quality and safety: Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.

▪ Revenue collection: Monitor and improve front desk performance including registration, insurance verification, payment and customer service processes. Ensure adequate billing controls including ensuring team is tracking and correcting unassigned/unlocked charts, correctly cancelling visits, and completing timely credentialing steps.

▪ Provide patient experience training and perform patient experience service recovery.

▪ Provide leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks.

▪ Other duties as assigned.

QUALIFICATIONS

▪ Bachelor’s degree (or equivalent experience).

▪ Healthcare managerial experience of 5+ years.

▪ Strong communication, organizational, and leadership skills.

▪ Knowledge of basic financial concepts, practices, and procedures.

▪ Exhibits a comprehensive understanding of driving revenue within the practice, operational processes, data analysis, and the ability to analyze expense controls.

▪ Advanced knowledge of strategies and tactics that affect urgent care productivity and efficiency, office workflow, patient satisfaction, and volume growth.

▪ Excellent customer service skills.

▪ Process improvement skills.

▪ Advanced understanding of registration, scheduling, and billing systems.

TRAVEL AND SCHEDULE REQUIREMENTS

▪ Full-time onsite presence across offices is required.

▪ Schedule Flexibility: Ability to work a flexible schedule including evenings, weekends, and some holidays. Must participate in administrator-on-call rotations.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

patient services manager jobs in pomona, ca

Operations Manager

Call Center Manager (Healthcare)

Registration Representative - Full Time - Nights - 8hr ICH (10:30p – 7:00am) Covina, California

Registration Representative - Full Time - Days - 8hr ICH Covina, California

Manager, Patient Access OC

Receptionist

Case Management Coordinator - Per Diem - Days - 8hr QVH West Covina, California

Business Office Coordinator

Registration Representative - Full Time - Variable - 8hr FPH Glendora, California

Back Office - Medical Assistant I

Lab Assistant - Clinical Lab

Intake Specialist

RAC Manager

Manager - Clinical Lab

COORDINATOR, UM (LVN)

Clinic Manager

Front Office Manager

Immunohematology Reference Lab Manager (BB/SBB)

Telephone Operator (PBX) - Part Time

OBGYN Hospitalist/Laborist Part time

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