Top 96 Guest service agent Jobs in Pompano Beach, Fl

Experience Agent (Call Center)
The Boca Raton —Boca Raton, FL
- $19.00 - $19.50 an hour
- Full-time
- Management
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Front Desk Agent at Marriott Fort Lauderdale North
Pyramid Hotel Group —Fort Lauderdale, FL
- $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
8d
Front Desk Agent
Marriott International, Inc —Fort Lauderdale, FL
- $16.50 an hour
- Full-time
- Writing skills
- Hotel
- Ability to lift 50 pounds
Hotel Front Desk Agent
Sheraton Suites Cypress Creek —Fort Lauderdale, FL
- $17 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Agent
Hilton Boca Raton Suites —Boca Raton, FL
- $17.75 an hour
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
13d
Front Desk Agent
KW Property Management LLC —Pompano Beach, FL
- Part-time
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
Overnight Guest Service Agent
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- $14 an hour
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Front Desk Agent Part Time Mornings
KW Property Management LLC —Fort Lauderdale, FL
- $19 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
1d
Front Desk Agent
Renaissance Boca Raton —Boca Raton, FL
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Doubletree Deerfield —Deerfield Beach, FL
- Full-time
- Hotel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent - Part Time
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- $14 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
Front Desk Agent (part-time & full-time) - The Wyndham Deerfield Beach Resort
Wyndham Deerfield Beach Resort —Deerfield Beach, FL
- Part-time
- High school diploma or GED
- Ability to stand for extended periods
- Entry level
Quick Apply
Front Desk Agent
Renaissance Ft. Lauderdale —Fort Lauderdale, FL
- Full-time
- Hotel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Guest Service Agent
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- Weekends as needed
- Inventory management
- High school diploma or GED
- Front desk
Front Desk Agent
Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port —Fort Lauderdale, FL
- Weekends as needed
- Spanish
- Computer literacy
- Hotel
- Wellness program
- Disability insurance
Quick Apply
Front Desk Agent
Pier Sixty Six —Fort Lauderdale, FL
- Up to $19 an hour
- Full-time
- Writing skills
- Basic math
- Windows
- Health insurance
- Dental insurance
Guest Service Agent
AC Hotel Miami Aventura —Miami, FL
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Reservations Specialist
GO RENTALS —Fort Lauderdale, FL
- $20 an hour
- Weekends as needed
- English
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Front Desk Supv
Westin Fort Lauderdale —Fort Lauderdale, FL
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
On Call For ALL Departments
Lexima —Boca Raton, FL
- $17.50 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement

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Experience Agent (Call Center)

The Boca Raton -
Boca Raton, FL

Quick Apply

Job Details

Full-time
$19.00 - $19.50 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Employee relationship building
English
High school diploma or GED
Bachelor's degree
Call center management

Full Job Description

Summary

The ideal candidate is an outgoing and friendly individual who is responsible for elevated luxury room and amenity reservations. Excellent interpersonal and communications skills through both voice and written communication. High attention to detail and accuracy while customizing individual guests’ stays. Promptly creating and providing guests with personalized itineraries. Expert in resort amenities including dining, spa, golf, tennis, pool and beach amenities, special events, and activities. Consistently recognizing and anticipating individual wants and needs of guests and members. Elevated knowledge of local dining, events, and activities.

Essential Functions

Job duties include, although are not limited to:

Politely answer inbound calls with a warm and sincere greeting, answer all forms of communication from guests and members in a timely manner.
Maintain complete knowledge of:
All hotel features/services, hours of operations.
All hotel restaurant food concepts, dress code, and ambiance.
All hotel room types, numbers/names, amenities, and locations.
Generate guest interest in the resort’s services by anticipating guests’ and Members’ needs and expectations with little input from others.
Initiate customized guest itineraries for Guestroom Reservations, Dining, and Spa, Golf, Tennis, Activities, Airport Transfers, Special Events, Excursions, and more.
Ensure the information provided to Guests is accurate and individualized.
Ability to multitask in a high pace environment switching between calls, emails, texting, and booking through a variety of programs.
Facilitate all Guest Service Requests following the Forbes Five Star Guest Service Request standards.
Builds strong relationships with guests, members, and team members in order to gain a full understanding of their needs and work to serve them effectively.
Handle guest complaints and disputes.
Ensure all team members are adhering to all service standards and using proper phone etiquette and providing accurate & consistent information about the resort to our guests and members.
Assist the front office with guest check-in / check-out process that includes confirming dates of stay, taking payment, assigning room / re-assigning room, codes electronic keys, ensuring guest knows the location of the room, provides welcome packet and introduces bell person if available.

Internal Relationships

Reports to Director of Guest Experience, Revenue and Front Desk Managers

External Relationships

Has regular contact with members and guests

Qualifications

Selling or Influencing Others — Convincing guests to reserve guestrooms, dining, spa, golf, cabanas, and all related activities. And encouraging upsell of previously confirmed items.
Interacting with Multiple Systems — Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications.
Communicating with Team Members Outside of the Department — Representing the Guest Experience team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications.
Establishing and Maintaining Interpersonal Relationships —Developing constructive and cooperative working relationships with others and maintaining them over time.
Oversee and Manage Others — Help develop team members in their roles as successful experience center and destination specialist agents. Manage the training of new hires as well as ongoing training for seasoned agents.

Education/Experience Requirements

High school diploma or equivalent required.
4-year college degree preferred with emphasis on foreign languages
Previous work experience in high pace operations, and/or telemarketing inbound sales preferred.
Previous work experience in a luxury environment preferred.
High proficiency in computer software such as computer programs, apps, and websites preferred.
The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Full-time

Pay: $19.00 - $19.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in pompano beach, fl

Experience Agent (Call Center)

Front Desk Agent at Marriott Fort Lauderdale North

Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent

Front Desk Agent

Overnight Guest Service Agent

Front Desk Agent Part Time Mornings

Front Desk Agent

Front Desk Agent

Guest Service Agent - Part Time

Front Desk Agent (part-time & full-time) - The Wyndham Deerfield Beach Resort

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Reservations Specialist

Front Desk Supv

On Call For ALL Departments

I want to receive the latest job alert for guest service agent in pompano beach, fl

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