The Maintenance Account Manager (AM) is a client facing position responsible for the overall client experience, as well as partnering with assigned PM in leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.
Responsibilities
Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.
Manage and understand maintenance contracts and execute maintenance production schedules to meet or exceed contract specifc expectations.
Proactively conduct property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.
Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities.
Manage budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues.
Partner with PM on leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.
Administer all performance management tasks and activities, to include: annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.
Partner with HR and PM to ensure a positive employee experience from on-boarding through exit.
Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.
Required Education and Experience
AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field
Minimum 3-5 years related experience
Experience coaching and managing employees responsible for landscaping duties, or other related industry labor
Ability to effectively build positive working relationships with clients
Must be able to lift 50lbs
Basic proficiency with Microsoft Outlook, Excel, Word
Demonstration of an unwavering commitment to Safety
Competencies and desired characteristics
Adaptability and sound judgment when faced with multiple, competing priorities
Ability to resolve problems with a strong sense of urgency and collaboration
Excellent Verbal and Written communication
Landscape Maintenance Operations
Customer Service
People Management
Collaboration
Business Acumen
Ethical Conduct
Supervisory Responsibility
This position has supervisory responsibility for Maintenance production teams.
Work Environment
This position is exposed to a normal office environment and is occasionally subjected to weather, extreme or hazardous conditions.
Physical Demands
This position handles office equipment and tools such as phones, copy and fax machines, computers, etc.
Travel
Daily travel between properties is expected. Out of town travel is expected nomore than 5% oin this position, and in general is for purposes of required training or meetings.
EEO Statement
Yard-Nique, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Yard-Nique hires and promotes individuals solely on the basis of their qualifications for the job and in accordance with applicable federal and state laws.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
