Top 30 Quality assurance manager Jobs in Pompano Beach Fl

Clinical Training & Quality Manager (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $70,000 - $80,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Corporate Quality Manager - Laboratories
ASR Group —Boca Raton, FL
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Health Safety Environment Quality Supervisor
Primo Brands —Fort Lauderdale, FL
- $97,343 - $120,576 a year
- Weekends as needed
- English
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health savings account
Quality Assurance Manager - High-Rise Portfolio
FirstService Residential —Plantation, FL
- $100,000 - $120,000 a year
- Extended hours
- 7 years
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
Aviation Quality Assurance (QA) Manager
TLC Aviation —Fort Lauderdale, FL
- Full-time
- Management
- Customer service
- In-person
- Paid holidays
- Health insurance
Quick Apply
Quality Control Manager - Ready Mix Concrete
Elysian Resources, Inc —Fort Lauderdale, FL
- $125,000 - $150,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
8d
Construction Quality Control Manager
Thalle Construction Company —Florida
- Construction site
- Office
- Team management
- Paid holidays
- Disability insurance
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QC Supervisor
Titan America —Fort Lauderdale, FL
- Full-time
- Customer service
- Mid-level
- Math
Quality Systems & Compliance Manager
MSHS Pacific Power Group —Fort Lauderdale, FL
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Office
- Paid holidays
- Disability insurance
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1d
QUALITY ASSURANCE MANAGER M/F/D
F/LIST —Davie, FL
- Full-time
- 5 years
- Residential
- Organizational skills
- Health insurance
- Dental insurance
Quality Assurance Manager
Brivin Corp —North Miami, FL
- Email
- Management
- Data analysis skills
- Office
Quality Control Manager
LARSON CANDO INC —Tamarac, FL
- Extended hours
- 5 years
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Quality Assurance/Improvement Manager
CENTER FOR FAMILY. —Miami Gardens, FL
- $50,000 - $65,000 a year
- Driver's License
- Bachelor's degree
- Children
- Paid holidays
- Health insurance
Quick Apply
Quality Control Manager
Continental Heavy Civil —Fort Lauderdale, FL
- Full-time
- PMP
- Construction site
- Mid-level
- Dental insurance
- 401(k) matching
Quick Apply
Supervisor Quality Control
AVEVA DRUG DELIVERY SYSTEMS INC —Miramar, FL
- $75,000 - $80,000 a year
- Bachelor of Science
- Basic math
- Analysis skills
Precision Machine Shop Quality Manager Inspector
SoFlo Machining —Coral Springs, FL
- Mid-level
- Math
- Computer skills
Quality Assurance Technical Training Manager
Complete Turbine Services —Coral Springs, FL
- Spanish
- Engineering
- English
Quick Apply
Assistant Laboratory Manager – AmSpec LLC, Davie, Florida
AmSpec Group —Davie, FL
- Weekends as needed
- Mid-level
- Bachelor's degree
- Travel
Lead Quality Technician
SIMTEC Silicone Parts —Miramar, FL
- Full-time
- Mentoring
- Training & development
- Senior level
- Dental insurance
- 401(k)
Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction
Ayuda Companies —United States
- $90,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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Clinical Training & Quality Manager (Remote)

UpsideHom, Inc.
Fort Lauderdale, FL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Employee onboarding
Knowledge management
Spanish
Performance dashboards
Role-playing teaching method
Standard Operating Procedures (SOPs) implementation
Coaching
Clinical staff development programs
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Quality improvement leadership
3 years
Quality control audit
Quality reports
Audit Reporting
Salesforce Cloud
Collaboration with product development teams
Clinical staff training
Case review audits
Clinical training
Content development
Sales management systems proficiency
Call monitoring
Training outcomes evaluation for professional development
Customer service knowledge base
E-learning platforms
Management reporting
Document quality checks
Customer support

Full Job Description

About Upside:

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity:

Upside is hiring a Care Guide, Training & Quality Manager to build and scale the training, coaching, and quality assurance function across member-facing operations. In this role, you’ll ensure Care Guides and other frontline team members are equipped with the tools, workflows, knowledge, and support needed to deliver a consistent, compassionate, and high-quality member experience.

This is a hands-on, operationally focused role for someone who enjoys building structure in a fast-paced environment. You’ll lead onboarding for new hire classes, create scalable training materials, develop quality scorecards, conduct call audits and case reviews, identify performance trends, and partner with leaders to improve team consistency. This role sits at the intersection of training, QA, operations, and member experience, helping Upside scale responsibly while maintaining a high standard of support for members navigating housing instability. This role reports to the SVP, Operations.

Work Location and Schedule:

Full-time, fully remote
Coverage aligned to Eastern and Pacific time zones
Schedule is expected to be Monday–Friday, with flexibility needed based on business needs, team coverage, client implementations, and member support needs

What You’ll Do

Lead onboarding and training for new hire classes across Care Guide and member-facing operations
Build and maintain scalable training materials, including onboarding curricula, SOPs, playbooks, call scripts, role plays, and knowledge base content
Facilitate live trainings, workshops, refresher sessions, and ongoing education to reinforce workflows, quality standards, and best practices
Develop and manage Upside’s quality assurance process, including call audits, critical listenings, documentation reviews, case reviews, and spot checks
Evaluate member interactions for empathy, professionalism, accuracy, documentation quality, workflow adherence, and overall member experience
Create and refine quality scorecards, audit frameworks, coaching templates, and operational standards to ensure consistency across teams
Partner with Care Guide Managers and operational leaders to identify knowledge gaps, quality trends, workflow issues, and targeted coaching needs
Deliver actionable coaching and feedback to frontline team members and managers to improve performance, consistency, and member engagement
Track and report on key training and quality metrics, including onboarding completion, ramp progress, audit scores, coaching trends, and member experience indicators
Support rollout and education for new clients, programs, workflows, tools, and operational updates
Collaborate cross-functionally with Operations, Clinical, Product, Client Success, and leadership to improve workflows and support change management
Continuously improve training programs, QA frameworks, and operational resources as Upside scales

What We’re Looking For:

3+ years of experience in training, quality assurance, learning and development, healthcare operations, care coordination, customer support, member services, or a similar operational environment
Experience building or leading onboarding, new hire training, continuous education, or team enablement programs
Experience conducting call audits, documentation reviews, coaching sessions, case reviews, or quality assurance initiatives
Strong facilitation and coaching skills, with the ability to lead trainings, role plays, workshops, and feedback conversations with confidence
Ability to identify performance trends, diagnose root causes, and turn findings into practical training, coaching, or workflow improvements
Strong operational judgment, with the ability to create structure, standardize processes, and reinforce consistency across a growing team
Excellent written communication skills, including experience creating SOPs, workflows, playbooks, training guides, scripts, or knowledge base content
Strong attention to detail, especially when reviewing documentation, audit findings, member interactions, and process adherence
Comfort working in a fast-paced, high-growth environment where priorities, workflows, and tools may continue to evolve
Experience with Salesforce, telephony systems, LMS platforms, QA tools, dashboards, or operational reporting tools preferred
Knowledge of healthcare operations, Medicaid populations, housing instability, social determinants of health, care coordination, or community-based support programs strongly preferred
Ability to work independently and effectively in a fully remote environment
Spanish fluency is a plus

Compensation and Benefits:

Competitive base salary (target range $70,000–$80,000 depending on experience)
Medical, dental, and vision coverage
Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Quick Apply

Refine Your Search

quality assurance manager jobs in pompano beach fl

Clinical Training & Quality Manager (Remote)

Corporate Quality Manager - Laboratories

Health Safety Environment Quality Supervisor

Quality Assurance Manager - High-Rise Portfolio

Aviation Quality Assurance (QA) Manager

Quality Control Manager - Ready Mix Concrete

Construction Quality Control Manager

QC Supervisor

Quality Systems & Compliance Manager

QUALITY ASSURANCE MANAGER M/F/D

Quality Assurance Manager

Quality Control Manager

Quality Assurance/Improvement Manager

Quality Control Manager

Supervisor Quality Control

Precision Machine Shop Quality Manager Inspector

Quality Assurance Technical Training Manager

Assistant Laboratory Manager – AmSpec LLC, Davie, Florida

Lead Quality Technician

Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction

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