Job Description
Job Title Sales Associate
Prepared By: Steve Carothers
Department: Thrift Store
Reports To: Thrift Store Manager
Summary:
Uphold Better Together Animal Alliance values and mission. Assure high quality and professional customer service.
Essential Duties and Responsibilities:
- Greeting guests when they walk through the door, and on the sales floor telling them about the sale of the day.
- Outstanding guest service skills
- Building rapport through conversations and honest recommendations.
- Familiarity with the cash register and ability to learn new technologies
- Ringing up sales and arranging for pick-up of customer furniture on the sales floor.
- Informing guests of the rewards program and asking each guest if they want to round up to support our mission. Ability to up sell
- Inviting guests to search the company’s website for sales, and the company mission.
- Assisting in maintaining the stockroom is kept clean and organized.
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
- Excellent communication skills
- Cheerful working attitude
- Ability to work a flexible schedule
- Self-starter with ability to problem solve.
- Work hard in a fast-paced environment.
- Maintain appropriate security of cash and donated goods.
- Maintain product flow guidelines
- Communicate regularly with the store manager to ensure a cohesive team.
- Understands the importance of the donor process and how it supports the mission.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Oral Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.
- Written Communication- Writes clearly and edits work for spelling and grammar, able to read and interpret written information.
- Internal/External Customer Service- Manages difficult or emotional customer situations, responds promptly to customer needs, solicits feedback to improve service, responds to requests for service and assistance, meets commitments, supports everyone’s efforts to succeed.
- Cost Consciousness- Develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources.
- Ethics- Treats people and animals with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational mission and values.
- Safety and Security- Observes safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly.
- Attendance/Punctuality- is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.
- Dependability- Follows instructions, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary, completes tasks on time or notifies appropriate person with an alternate plan.
- Accountability- Has a high level of personal ownership and understanding of their responsibilities. Seeks clarification to have a deep understanding of their role.
Position Requirements:
- Minimum 1 year experience in a retail environment
- Minimum 1 year experience in high standard customer service environment required.
- Excellent written and oral communication skills required.
- Ability to work as part of a team.
- Demonstrates compassion, integrity, respect and stewardship toward people and animals are required.
- Proficient with a cash register/ computer knowledge/experience preferred.
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Physical Demands:
While performing the duties of this Job, the employee is regularly required to walk and sit and stand; is regularly required to use both hands to make coordinated movements to grasp or type; is regularly required to lift and /or move up to 50 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Proper lifting technique is required.
Work Environment:
This is a fast moving and physically strenuous position. The employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles. The employee may be exposed to animal feces and animals with a potential for zoonotic exposure.
Intent and function of Job Descriptions:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that job requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. Better Together Animal Alliance / FOTS Thrift Store maintain its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
