Top 986 Member services representative Jobs in Ponte Vedra Beach, Fl

Customer Service Representative (Florida)
Northwell Health —Jacksonville, FL
- $34,819.98 - $51,949.95 a year
- HIPAA
- High school diploma or GED
- 1 year
Guest Services Representative/Call Center
Compass Rose Foundation —Jacksonville, FL
- $22 - $24 an hour
- Weekends as needed
- Ability to sit for extended periods
- Associate's degree
- Communication skills
Quick Apply
Patient Access Representative II, PRN, Pediatric Outpatient Rehab Services
Baptist Health —Ponte Vedra, FL
- No weekends
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
7h
Representative Customer Service | Nocatee Orthopaedics Float | Full-Time | Days
UF Health —Ponte Vedra, FL
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
1d
Patient Services Representative
Eye Health America LLC —Jacksonville, FL
- Overtime
- High school diploma or GED
- Reliable transportation
- Entry level
- Wellness program
- Paid holidays
Quick Apply
Customer Service Rep | Family - Ponte Vedra | Days | Full Time
UF Health —Ponte Vedra Beach, FL
- Full-time
- High school diploma or GED
- Typing
- Entry level
Patient Access Representative II, Imaging Contact Center, Southbank Plaza
Baptist Health —Jacksonville, FL
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
7h
Medical Front Desk
Florida ENT Associates —Jacksonville, FL
- 1 year
- Entry level
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Sam Maimone - State Farm Agent —Jacksonville, FL
- $55,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Patient Access Representative, Part-Time, Baptist Clay
Baptist Health —Jacksonville, FL
- Part-time
- Hospital
- HIPAA
- Office
Quick Apply
10d
Patient Access Representative II, Full-Time, Downtown
Baptist Health —Jacksonville, FL
- Full-time
- Background check
- Hospital
- HIPAA
- Free parking
Quick Apply
4d
Patient Access Representative II, ED Part-time, Baptist Downtown
Baptist Health —Jacksonville, FL
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
12d
Patient Access Representative II, Full-Time, Baptist ED North
Baptist Health —Jacksonville, FL
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Patient Access Representative II, Full-Time, Baptist South
Baptist Health —Jacksonville, FL
- Full-time
- Hospital
- HIPAA
- Mid-level
Quick Apply
Patient Access Representative II, ED Nights, Baptist Silverleaf
Baptist Health —Saint Augustine, FL
- Full-time
- HIPAA
- High school diploma or GED
- Children
Quick Apply
Patient Access Representative, Full-Time, Baptist Clay
Baptist Health —Fleming Island, FL
- Full-time
- HIPAA
- Office
- High school diploma or GED
Quick Apply
10d
Patient Access Representative II, Full-Time, ED St. Johns
Baptist Health —Jacksonville, FL
- Full-time
- HIPAA
- High school diploma or GED
- Children
Quick Apply
Front Desk Representative
Riverside Park SurgiCenter (10716) —Jacksonville, FL
- Full-time
- Bilingual
- Surgery
- High school diploma or GED
- Health savings account
- Paid holidays
11d
Customer Service Rep | North Multispecialty | Days | Full Time
UF Health —Jacksonville, FL
- Full-time
- High school diploma or GED
- Clinic
- Typing
Patient Access Representative II, Nassau Campus, Day Shift
Baptist Health —Jacksonville, FL
- Day shift
- Hospital
- HIPAA
- Mid-level
Quick Apply

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Customer Service Representative (Florida)

Northwell Health -
Jacksonville, FL

Apply Now

Job Details

$34,819.98 - $51,949.95 a year

Qualifications

High school diploma or GED

Full Job Description

Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction.

Job Responsibility

1.Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health System's centralized call center. Performs a variety of technical service/support duties that may require practical or specialized knowledge.
2.Respond to inbound and outbound patient calls related to scheduling, messages to physician (test results, clinical advice, medication request, ect.), and other patient requests.
3.Follows standard escalation process for patients experiencing clinically urgent issues.
4.Escalates questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
5.Accurately schedule patient appointments in a complex care setting using guided decision support technology.
6.Fully register and verify insurance eligibility.
7.Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
8.Assesses the callers need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue.
9.Provides first call resolution and advocates for patients/care givers.
10.Proactively monitors areas of concern or uncertainty related to access issues and suggest possible resolutions to optimize best outcome.
11.Supports revenue cycle goals by minimizing potential financial risk through accurate patient insurance and demographic registration activities.
12.Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines.
13.Promotes a positive and productive environment, supporting teamwork and communication.
14.Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system.
15.Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues.
16.Documents inquiries, issues, transactions, and other relevant information for health system tracking.
17.Communicates clearly and timely with patients and interfaces with practices.
18.Performs other related duties pertinent to delivering an easy and complete experience for the patient.

Job Qualification

High School Education or equivalent, required.
1-3 years of customer service experience.

Must reside within 60 miles of Jacksonville, FL.

Apply Now

Refine Your Search

member services representative jobs in ponte vedra beach, fl

Customer Service Representative (Florida)

Guest Services Representative/Call Center

Patient Access Representative II, PRN, Pediatric Outpatient Rehab Services

Representative Customer Service | Nocatee Orthopaedics Float | Full-Time | Days

Patient Services Representative

Customer Service Rep | Family - Ponte Vedra | Days | Full Time

Patient Access Representative II, Imaging Contact Center, Southbank Plaza

Medical Front Desk

Customer Service Representative - State Farm Agent Team Member

Patient Access Representative, Part-Time, Baptist Clay

Patient Access Representative II, Full-Time, Downtown

Patient Access Representative II, ED Part-time, Baptist Downtown

Patient Access Representative II, Full-Time, Baptist ED North

Patient Access Representative II, Full-Time, Baptist South

Patient Access Representative II, ED Nights, Baptist Silverleaf

Patient Access Representative, Full-Time, Baptist Clay

Patient Access Representative II, Full-Time, ED St. Johns

Front Desk Representative

Customer Service Rep | North Multispecialty | Days | Full Time

Patient Access Representative II, Nassau Campus, Day Shift

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