Job Title L2 Application Support Production Support Analyst
Corporate Title Associate
Location Jacksonville, FL
Overview
As a Production Support Analyst you will be an L2 Application Support team member. You will help the AFC (Anti-Financial Crime) line of business with their current portfolio of over 30 applications. You will own responsibility for providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You’ll Do
Provide hands-on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management
Provide support for applications newly onboarded into the Google Cloud Platform and support the Bank’s initiative to grow into this platform
Conduct real time monitoring to ensure application OLA/ Service Level Agreements (SLAs) are achieved and maximum application availability (up time) using an array of monitoring tools and monitor, dashboard setups, and management reporting
Actively address and work on user and system tickets in the Service Now ticketing application, work with escalations, and manage major incidents with major incident management team
Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration and maintain documentation, knowledge articles, and runbooks
Assist in the process to approve application code releases change tickets as well as tasks assigned to support perform
Skills You’ll Need
Extensive experience as an analyst providing hands on Information Technology (IT) support and interacting with applications and end users
Helpful skills specific to our GCP applications include process containers, Kubernetes, terraforming, monitoring, alerting, debugging, Python, Java, and Spark and other general skills include Red Hat Linux tasks such as searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues
Automation and YAML and an understanding of Java error codes and Java memory allocation
Preferred knowledge of the ITRS Geneos monitoring tool. Ability to create alerting is a plus
Structured Query Language (SQL) understanding to run queries and working knowledge of Weblogic, Actimize, Mantas, and case management software desired. Keeping abreast of new technology. Desire to learn tech stacks for daily support and onboarding of new applications
Skills That Will Help You Excel
Previous experience in a production support environment and in the financial or banking sectors
Solid written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills
Project Management
Working understanding of the Google Cloud Platform and ITIL / best practices for supporting a production environment
Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability and willingness to do weekend support as needed for releases, disaster recovery, and rotation schedule to monitor application health
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $60,000 to $92,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected] .
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act .
