Job Description Summary
Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
Job Description
Job Summary
Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!
Overview
We view our Registered Client Service Associate team member as the operational backbone of our practice - responsible for delivering a seamless, high-touch client experience while ensuring the business runs with precision, speed, and consistency.
This role is beyond administrative. It is a client-facing operations professional who anticipates needs, drives execution, and creates order across complex client situations. Partnering closely with advisors, the CSA ensures that every detail (from onboarding through ongoing service) is handled proactively, accurately, and with discretion.
Our Commitment: Invest in the right long ‑ term, valued team member who will deliver an exceptional, detail ‑ oriented, and highly personal client experience while helping our advisory practice operate at the highest level.
Responsibilities:
Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
Reviews, assesses and responds to all corporate action items and client account alerts.
Prepares financial reports, spreadsheets and other materials for client meetings.
Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
Performs other duties and responsibilities as assigned.
Skills:
Knowledge of company structure, policies, mission and strategies.
Familiarity with managed account platforms and goal planning software.
Understanding of general office practices, procedures and methods.
Working knowledge of investment concepts, practices and procedures used in the securities industry.
Knowledge of financial markets, products and industry regulations.
Understanding of trading terminology.
Proficiency in Client Relationship Management (CRM) software or similar contact management systems.
Strong Microsoft Excel skills, including the ability to develop spreadsheets for reporting and analysis.
Ability to communicate effectively across multiple client interaction platforms (in person, virtual, phone and written correspondence).
Ability to operate standard office equipment and software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.
Strong organizational skills with the ability to manage, track and prioritize multiple detailed tasks and assignments in a fast‑paced environment with frequently changing priorities.
Ability to identify time‑sensitive items, assess competing priorities, and proactively follow up to ensure completion and resolution.
Ability to handle stressful situations and provide a high level of customer service in a calm, professional and discreet manner.
Strong problem‑solving skills with the ability to analyze situations and establish effective solutions.
Ability to use mathematics sufficient to process account and transaction information.
Professional interpersonal skills with the ability to communicate clearly and effectively, both orally and in writing, with all organizational levels.
Ability to work both independently and as part of a cohesive team.
Education/Previous Experience
High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications
SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 required.
Series 63, 65 and/or 66 as required by state.
Education
High School (HS) (Required)
Work Experience
General Experience - 7 to 12 months
Certifications
s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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