Top 11 Application support analyst Jobs in Pontiac, Mi

SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
Quick Apply
9d
Motorsports Operations & Procurement Analyst
General Motors —Pontiac, MI
- Email
- Mid-level
- Analysis skills
- US work authorization
- Benefits from day one
4d
Credit Analyst
thyssenkrupp Materials NA, Inc. —Southfield, MI
- $60,000 - $70,000 a year
- Email
- Mid-level
- Office
- Paid holidays
- Health insurance
Epic Certified Willow Ambulatory Analyst 6341788
Accenture —Detroit, MI
- $52 - $56 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
IT Services Cost & Delivery Analyst
Stellantis —Auburn Hills, MI
- Microsoft Excel
- Computer Science
- 5 years
1d
Epic Certified Willow Home Infusion Analyst 6340181
Accenture —Detroit, MI
- $52 - $56 an hour
- Full-time
- System design
- HIPAA
- Mid-level
- Disability insurance
- Health insurance

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Motorsports Operations & Procurement Analyst
General Motors —Pontiac, MI
The role partners closely with engineering, supply chain, supplier quality, and manufacturing teams to proactively address issues that impact material flow,…
4d

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ServiceNow Business Analyst
Robert Half —Columbus, OH
Effective communication and stakeholder management skills across technical and non-technical audiences. Engage with business partners and project teams to…
$110,000 - $120,000 a year
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Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
Track incidents, service requests, and assets using ITSM and asset management tools. Experience with ITSM tools (ServiceNow or similar) and asset tracking…
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application support analyst jobs near pontiac, mi

SUPPORT ANALYST II

SMART -
Troy, MI

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Job Details

Full-time
$74,318.40 a year
9 days ago

Qualifications

Desktop computer repair
Asset management
Customer follow-ups
Employee onboarding
Knowledge management
Streaming video systems operation
Network troubleshooting
Live streaming
Email customer support
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Phone communication
IT asset management
Incident report management
Enterprise software
Equipment installation
Incident management software
Hardware maintenance
Process improvement
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
Inventory management software
User training (technical support)
IT infrastructure
Help files
Bachelor's degree

Full Job Description

Job Title: Support Analyst II

Department: Information Technology

General Summary

Under general supervision, the Support Analyst II is responsible for providing timely, effective, and user-focused technical support to ensure the continuity of business operations. This role functions as a Tier 2 support resource, responsible for advanced troubleshooting, issue escalation support, and resolving complex incidents that require deeper technical analysis.

Duties and Responsibilities

Serves as an escalated point of contact for IT-related issues via phone, email, and ticketing systems.
Track, document, and update incidents and service requests in the helpdesk system.
Communicate updates, resolutions, and follow-ups to ensure high user satisfaction.
Diagnose and resolve hardware, software, and connectivity issues.
Identify root causes to help prevent recurring issues.
Maintain IT inventory, warranties, and asset tracking systems.
Support enterprise systems, including Windows OS, Microsoft 365, printers, and business applications.
Provide user knowledge transfer and training as needed.
Create and maintain knowledge base articles, FAQs, and user guides.
Contribute to improving IT processes, workflows, and service delivery.
Programs, implements, and documents technical hardware staging and software installation.
Perform computer hardware and software maintenance as needed and instructed.
Provide remote and on-site support across multiple locations.
Participate in infrastructure technology enhancements and rollouts.
Support and assist with the Microsoft 365 environment as well as its applications.
Support board meetings, executive event setup, and live-streaming operations.
Assist with email security, spam filtering, and mailbox management.
Assist with employee onboarding and equipment training.
May be required to be on call 24/7, including after business hours, weekends, and holidays.
Performs other duties as assigned.

Knowledge, Skills, and Abilities

Bachelor’s degree in information technology, Computer Science, or related field.
An equivalent combination of certifications and experience may be substituted for the minimum requirements.
Preferred: 3–5+ years of experience in Tier 1 or Tier 2 IT support, service desk operations, or systems administration.
Experience supporting and knowledge of Microsoft 365 and Windows-based environments.
Foundational knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
Experience developing and delivering training modules.
Experience with hardware staging, deployment, and maintenance.
Experience with logging and routing in helpdesk/ticketing systems.
Experience with performing in-depth root cause analysis for recurring or high-impact incidents.
Strong customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to manage time and projects with minimal supervision.
Must be able to lift IT equipment.

SMART is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

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application support analyst jobs in pontiac, mi

SUPPORT ANALYST II

Motorsports Operations & Procurement Analyst

Credit Analyst

Epic Certified Willow Ambulatory Analyst 6341788

IT Services Cost & Delivery Analyst

Epic Certified Willow Home Infusion Analyst 6340181

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