Top 2198 Customer service supervisor Jobs in Pontiac, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Manager, Assessment & Referral Services (Intake Manager)
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- LMFT
- Master of Social Work
- Nursing
- Loan repayment program
- Health insurance
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Quality Manager with Stamping Facility Experience
Amsted Automotive —Sterling Heights, MI
- Engineering
- Ability to lift 50 pounds
- Senior level
- Paid training
- Health savings account
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MAINTENANCE TEAM LEAD
Merlin Entertainments —Auburn Hills, MI
- $22 an hour
- Full-time
- Mid-level
- Supervising experience
- Mentoring
- Dental insurance
- Tuition reimbursement
QA/QC Supervisor
Valicor Environmental Services LLC —Dearborn, MI
- Full-time
- Background check
- 5 years
- Word processing
- Paid holidays
- Disability insurance
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Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
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Customer Service & E-Commerce Support Specialist
Confidential —Troy, MI
- $18 - $22 an hour
- Full-time
- Customer service
- Office
- In-person
- Health insurance
- Dental insurance
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21h
Talent Manager - Administrative & Customer Support
Robert Half —Troy, MI
- Email
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Health savings account
Production Supervisor
Jax Kar Wash —Auburn Hills, MI
- $40,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Front Office Supervisor
Embassy Suites By Hilton Detroit Troy Auburn Hills —Troy, MI
- $19 - $21 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
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Insurance Customer Service
Montgomery Agency —Rochester Hills, MI
- $45,000 - $60,000 a year
- Full-time
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
2d
Administrative Assistant / Customer Service Representative
Natural Way Lawn and Tree —Lake Orion, MI
- From $18 an hour
- Overtime
- Computer literacy
- Basic math
- Office
- Paid training
- Health insurance
Quick Apply
2d
Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management
Comfort Keepers In-Home Care —Farmington, MI
- $48,000 - $58,000 a year
- Full-time
- Background check
- Clean driving record
- English
- Health savings account
- Paid holidays
Quick Apply
Customer Support Supervisor
Pella Corporation —Auburn Hills, MI
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Customer Service Representative
Ideal Tridon —Auburn Hills, MI
- $21 - $25 an hour
- Full-time
- Sales
- ERP systems
- Mid-level
Quick Apply
2nd Shift Customer Service Representative
Suburban Automotive Services —Auburn Hills, MI
- From $20 an hour
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Supervisor County Clerk Vital Records
Oakland County Michigan —Pontiac, MI
- $60,990 - $81,714 a year
- Full-time
- 5 years
- Word processing
- Basic math
10d
Administrative Assistant II - Customer Services
The Road Commission for Oakland County —Waterford, MI
- From $48,700 a year
- Full-time
- Word processing
- Mid-level
- Office
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service supervisor jobs in pontiac, mi

Contact Center Team Lead (local only considered)

Manager, Assessment & Referral Services (Intake Manager)

Quality Manager with Stamping Facility Experience

MAINTENANCE TEAM LEAD

QA/QC Supervisor

Customer Service & Sales Administration Manager

Customer Service & E-Commerce Support Specialist

Talent Manager - Administrative & Customer Support

Production Supervisor

Sr. Customer Service Representative

Front Office Supervisor

Insurance Customer Service

Administrative Assistant / Customer Service Representative

Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management

Customer Support Supervisor

Customer Service Representative

2nd Shift Customer Service Representative

Supervisor County Clerk Vital Records

Administrative Assistant II - Customer Services

Service Dispatcher / Customer Coordinator

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